Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Burch Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%52+3.7Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Burch Auto Repair

Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #137Position by Experts Score among all companies we track in this category. of 687 auto repair shops · 4.9★ from 215 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Burch Auto Repair is better than 96% of auto repair shops.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Burch Auto Repair is better than 94% of auto repair shops.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Burch Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Burch Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Burch Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Burch Auto Repair is better than 52% of auto repair shops.C
52

Reviews for your job

Customers hired Burch Auto Repair for 8 kinds of job.

Burch Auto Repair for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.34
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#80 / 484
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 34 Google reviews tagged “Oil change” · showing 20

CassieLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I needed a tire repair and oil change. Joe got me in right away. He was fast, friendly, and reasonably priced. I highly recommend to anyone needing car repairs or maintenance! Bonus shop cat to pet!

Reasonable priceTiresOil change
Dottie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

As a woman I feel safe being stupid about cars here. 10/10 recommend and they've the cutest shop cat Gretchen 💞

Great priceGeneral repairs & maintenanceAuto A/C rechargeAuto engine diagnostic
Cale3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I have had the absolute best experience at Burch! Joe has been incredibly helpful with any and every car issue we've had. He's been all of informative, communicative, and easy to schedule. I would absolutely recommend Burch Auto to anyone!

Great priceGeneral repairs & maintenanceEngine repairOil change
BretLocal Guide · 199 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dropped my car off late at night bc the engine wasn’t running right. They had an easy 24 hr key drop and something to fill out. Got a call the next morning first thing and my car was fixed quickly! Honest good people! Good price! HIGHLY RECOMMEND

Customer photo from Bret's review
General repairs & maintenanceAuto engine diagnosticAuto maintenance
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Love Joe and his team at Burch Auto! Very responsive and does great work.

Great priceAuto battery replacementGeneral repairs & maintenanceAuto engine diagnostic
DavidLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Fine job on oil service

Reasonable priceOil change
James8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Quick reliable service at an honest affordable price. Great shop!

Great priceOil change
LauraLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Always a good experience here! Joe and the rest of the staff are amazing and helpful!

Vehicle InspectionBrakesAuto maintenance
Marjorie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Got right in at my appointment time. Car serviced while I waited. Great to see Gretchen during the visit too.

Great priceAuto maintenanceOil change
Alexis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent customer service! The problem was diagnosed and fixed within 24 hours. Bonus points for the after hours drop box system - it is very simple yet includes detail.

Great priceElectrical repairOil change
HollyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Joe is Amazing. Such a kind soul always try to help you and super knowledgeable. Definitely recommend and worth trusting your vehicle with.

Great priceTiresGeneral repairs & maintenanceElectrical
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I'm picky about who works on our vehicles and I've trusted Burch Auto Repair since my last mechanic retired. Joe and his crew are honest, cominicative, thorough, and provide personal service. I've recommended them to several friends who now also trust Burch for their own vehicles. I could not be happier with the level of service I've experienced there!

Great priceSteering & suspension repairAuto exhaust system repairGeneral repairs & maintenance
Kelly11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I appreciate their honesty. They helped me the other day trying to figure out a sound my car was making. I recommend them for your car repairs Thank you

Reasonable priceAuto brake replacementOil change
Darlene2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Joe had patience and empathy. He listened to me and offered advice. Explained problems and remedies so I could understand without feeling pushed or overwhelmed. Nice to deal with a small family business.

Reasonable priceOil changeService not listed
Mark9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

These guys are always reliable.

Reasonable priceOil change
Dean5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very happy with the service from Burch Auto Repair. Changing the fuel filter made a huge difference in my pickups performance. Happy with the total diagnosis of my pickup.

Reasonable priceGeneral repairs & maintenanceSteering & suspension replacementOil change
RyanLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Joe and the crew are fantastic! We have a few cars being taken care of here, and they are always honest about what is needed now vs down the road, and help plan how to get the most out of the vehicle. Also nice to support a local spot.

Reasonable priceGeneral repairs & maintenanceTire rotationsWheel alignment
KC4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great service and super fast. Nice guys to work with.

Reasonable priceOil change
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Joe always takes care of his customers and is honest about his work and auto recommendations. Very happy to find a mechanic that I can trust for the life of my car.

Reasonable priceBrakesAuto maintenanceOil change
Jenny8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Joe has been professional and honest when repairs are needed. He explains what needs to be done and isn’t pushy if things don’t need immediate attention. I appreciate this and feel he’s trustworthy and have been using Burch for about 2 years. Book in advance since they are quite busy.

Auto exhaust system repairBrakesOil change

Show more oil change reviews (14 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 59%Overpriced 0%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Oil change34—
General repairs & maintenance29—
Vehicle Inspection13—
Auto maintenance13—
Brakes13—
Steering & suspension repair11—
Wheel alignment9—
Auto engine diagnostic9—

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