Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Burch Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%52+3.7Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Burch Auto Repair

Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #137Position by Experts Score among all companies we track in this category. of 687 auto repair shops · 4.9★ from 215 Google reviews

📞 Call (515) 505-8483Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Burch Auto Repair is better than 96% of auto repair shops.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Burch Auto Repair is better than 94% of auto repair shops.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Burch Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Burch Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Burch Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Burch Auto Repair is better than 52% of auto repair shops.C
52

Reviews for your job

Customers hired Burch Auto Repair for 8 kinds of job.

Burch Auto Repair for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#102 / 411
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Steering & suspension repair”

Ray2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

It was a great experience. They got my truck in in a timely manner and repairs were done quickly. I definitely recommend Joe and his team.

Reasonable priceSteering & suspension repair
Aticus4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I love taking my stuff to these guys, they are quick, pricing for labor is fair and they do a fantastic job keeping you informed as the job goes on.

Great priceSteering & suspension repairSteering & suspension replacementWheel alignment
Julia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great experience here, my new go-to-mechanic in the west Des Moines area. Joe is great about communicating, apt openings and car findings, as well as prices up front. He was able to look over my vehicle quickly and do the work in a reasonable time frame. Seeing the shop cat Gretchen is always a win too.

Reasonable priceSteering & suspension repairAuto engine diagnosticVehicle Inspection
Joseph1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Once again an honest and fair priced repair from Burch Auto. 100% transparent on what was a safety issue for repair and what wasn’t needed right away but would be needed down the road.

Great priceSteering & suspension repair
Brian8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Burch does it again! Dealership had 7 techs looking at the car and couldn’t find anything wrong. Not even an hour at Burch, problem identified and quoted. Excellent service, fabulous pricing and super fast turnaround. Don’t wait days or weeks for repairs somewhere else….go to Burch!

Great priceSteering & suspension repairSteering & suspension replacementVehicle Inspection
John8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Went in with a few sounds under the hood that are not normal and battery charging issues. After inspection, a recommendation of work that needed to be done was explained to us and we approved the work. Everything is now performing great

Reasonable priceElectrical repairSteering & suspension repairGeneral repairs & maintenance
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I'm picky about who works on our vehicles and I've trusted Burch Auto Repair since my last mechanic retired. Joe and his crew are honest, cominicative, thorough, and provide personal service. I've recommended them to several friends who now also trust Burch for their own vehicles. I could not be happier with the level of service I've experienced there!

Great priceSteering & suspension repairAuto exhaust system repairGeneral repairs & maintenance
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Upfront, competitive pricing prior to performing repair. Complete inspection. Needed work was completed in less than a day, no waiting for parts, unlike experience at other shops/dealers. Will be back!

Steering & suspension repair
AshleyLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We recently brought our 2007 Honda CR-V to Joe and his team, and it was hands-down the best experience we’ve ever had with a mechanic. From the moment we arrived, Joe treated us like family and demonstrated an honesty and integrity that’s hard to find these days. One of the first things Joe checked was our spark…

Customer photo from Ashley's review
Great priceSteering & suspension repairGeneral repairs & maintenanceAuto maintenance
Wayne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Joe and his staff are excellent at getting you in, figuring out your issue, and explaining what is going on. Fast, reliable, and affordable, Joe is someone I trust with my vehicles.

Auto brake repairAuto maintenanceAuto tire replacement
steve5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BrakesElectricalOil change+ Quality+ Professionalism+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 59%Overpriced 0%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Oil change34—
General repairs & maintenance29—
Vehicle Inspection13—
Auto maintenance13—
Brakes13—
Steering & suspension repair11—
Wheel alignment9—
Auto engine diagnostic9—

Compare with

Anywhere Auto Repair Des Moines Iowa logoAnywhere Auto Repair Des Moines IowaExperts Score 97Des Moines · 4.97★Premier Automotive Service logoPremier Automotive ServiceExperts Score 93Des Moines · 4.85★McCannic's Garage logoMcCannic's GarageExperts Score 92Des Moines · 4.97★