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Burke Cleaners

Dry cleaner · Loveland, CO · reviewed since 2013

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#124 of 159 house cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 22%
4.8 ★★★★★ 691 Google reviews · 14 photos
90%five-star reviews
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
Oct 2026latest review

Burke Cleaners at a glance

Customers frequently praise the convenience of the 24/7 kiosk system, friendly staff, and fast turnaround times for standard dry cleaning and garment repairs. However, several low-star reviews criticize high prices for specific items like blankets, jeans, and minor repairs, noting that costs were not always clear before drop-off. Some reviewers also mention instances of unremoved stains or lost items, though the business maintains a high overall rating with active owner responses.

  • Google rating: 4.8 out of 5 from 691 reviews (90% five-star).
  • Reviews on this page: 691 Google reviews (497 with written comments, 7 with photos).
  • Owner responses: the business replied to 98% of reviews.
  • Most recent review: October 29, 2026.
  • Service: House Cleaning Service serving Loveland, Colorado.

Data from Google, last updated November 1, 2026.

Score profile vs other house cleaning services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction83Reliability81Craft & service85Value100Momentum100Replies to reviews100Satisfaction: 83 (median 92)Reliability: 81 (median 90)Craft & service: 85 (median 95)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 86)
Burke CleanersHouse Cleaning Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Burke Cleaners: 83/100 on this factor. Category median: 92.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Burke Cleaners: 81/100 on this factor. Category median: 90.A
81
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Burke Cleaners: 85/100 on this factor. Category median: 95.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Burke Cleaners: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Burke Cleaners: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Burke Cleaners: 100/100 on this factor. Category median: 86.A
100

Bar = this company · dark tick = category median.

Star ratings

691 Google reviews we collected

  • 5 stars62190%
  • 4 stars355%
  • 3 stars142%
  • 2 stars61%
  • 1 star152%

Praise vs complaints

Phrases our text analysis found in 497 written reviews

  • Praise52296%
  • Complaints194%

Topic share

How often each topic comes up in the written reviews

  • Speed & response13826%
  • Staff & attitude13625%
  • Quality & results11221%
  • Price & value8115%
  • Would recommend469%
  • Honesty & trust153%
  • Communication132%

What customers talk about

We read 497 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Each item was cleaned and pressed professionally and in a timely manner.”
  • “The best cleaners in Northern Colorado the staff is excellent super friendly very helpful”
  • “Great service and convenience for drop off and pick up!”
    “…pets nor did it have any hair when we dropped off, grey blazer had an awful folded up cuff corner at the vent and was pressed in and 3rd jacket wasn'…”
  • “Burke has always been a great value; with this new service they went above and beyond.”
    “Good work, timely but too expensive!”
  • “I will definitely be returning and highly recommend”
    “I do not recommend this place.”
  • “Honestly, I drive out of my way to go specifically to This dry cleaner, particularly in Loveland.”
  • “She answered all of my questions and was able to guide me towards the perfect transaction.”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Burke Cleaners for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Deborah10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Fast and efficient! I love the easy drop off and pick up as well as the quality and price. Great dry cleaners!

Annie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Thank you to the people in the store who helped me with the new - to me - the way to use the computer check in and check out. Who would have thought I would come by a computerized dry cleaner - but - things are changing these days.

Terry7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

For years, Burke Cleaners has been the only place I take my garments to, including my military uniforms. Each item was cleaned and pressed professionally and in a timely manner. Their personnel has always been friendly, outgoing and courteous.

Clothes pressing
TerryLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

The best cleaners in Northern Colorado the staff is excellent super friendly very helpful

Laundry wash & foldClothes pressing
TeresaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great service and convenience for drop off and pick up! The staff is so kind and helpful and really want you to be satisfied

Rick8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The staff is wonderful and the drop off/pick up process could not be easier. Plus, the 24/7 lobby is a real game changer for all dry cleaning needs!!

Photos

Customer reviews

4.8 ★★★★★ 691 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Deborah Hill10 reviewsTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fast and efficient! I love the easy drop off and pick up as well as the quality and price. Great dry cleaners!

Response from the owner · 2 days ago

We greatly appreciate your kind words, Deborah! Fast drop-off, quality results, great prices — we're so glad it all hit the mark! 🙌

Annie B3 reviewsTotal number of Google reviews Annie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you to the people in the store who helped me with the new - to me - the way to use the computer check in and check out. Who would have thought I would come by a computerized dry cleaner - but - things are changing these days.

Response from the owner · 3 days ago

We're pleased to hear our team helped you get comfortable with the computerized check-in and check-out process. Your review is appreciated!

Terry Wright7 reviewsTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

For years, Burke Cleaners has been the only place I take my garments to, including my military uniforms. Each item was cleaned and pressed professionally and in a timely manner. Their personnel has always been friendly, outgoing and courteous.

  • Services: Clothes pressing
Response from the owner · 4 years ago

Hi Terry! Thank you for your 5 Star Review, and kind words! We are very happy to hear that you are pleased with our cleaning services, and time frame! We strive to make each customers experience special, and unique. We look forward to seeing you at your next visit, and thank you for your Service. -Bridget, Burke Management.

Randy PeckLocal Guide · 114 reviewsTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fast and easy. Family priced

Response from the owner · a year ago

We are thrilled to hear you found us fast and easy with family pricing. Thank you for choosing Burke Cleaners! Have a wonderful week Randy.

Terry TrussellLocal Guide · 49 reviewsTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The best cleaners in Northern Colorado the staff is excellent super friendly very helpful

  • Services: Laundry wash & fold, Clothes pressing
Response from the owner · 3 years ago

Thank you for your kind words, Terry! We're thrilled to hear that you had a great experience with our staff at Burke Cleaners. We appreciate your support and look forward to serving you again soon.

Kathleen Loken5 reviewsTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Reliable consistent service and results

Response from the owner · 6 months ago

Thank you for sharing your five-star review with Burke Cleaners Kathleen. Your support truly matters to us.

Delores Steen1 reviewTotal number of Google reviews Delores has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service.

Response from the owner · a week ago

We genuinely admire the kind words, Delores! Happy to know you had a great experience at Burke Cleaners. See you next time! 😊

Teresa SLocal Guide · 12 reviewsTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service and convenience for drop off and pick up! The staff is so kind and helpful and really want you to be satisfied

Response from the owner · a week ago

Thank you for taking the time to share this, Teresa! Love hearing our staff made the experience so easy and satisfying. 😊 See you next time!

Stephani6 reviewsTotal number of Google reviews Stephani has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service and communication!!

Response from the owner · 2 weeks ago

Thanks for sharing your thoughts, Stephani! We appreciate taking the time to post a review with us. We look forward to your next visit.

Rick Ryall8 reviewsTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The staff is wonderful and the drop off/pick up process could not be easier. Plus, the 24/7 lobby is a real game changer for all dry cleaning needs!!

Response from the owner · 3 weeks ago

Thank you, Rick! Thrilled the 24/7 lobby and drop off/pick up process are working great for you. Our staff loves hearing this! 🙌

Burke Cleaners on Google Maps →

Business details