Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
Customers frequently cite punctual same-day service, transparent communication, and competitive pricing for tire replacements and general repairs. Positive feedback highlights detailed explanations of vehicle issues and professional staff interactions. However, lower-rated reviews report significant delays in starting appointments, a lack of proactive status updates, and dissatisfaction with high cost estimates for specific repairs like shocks and AC components.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
850 Google reviews we collected
Phrases our text analysis found in 510 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 510 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The service was easy to schedule, honest, quick, and very professional!”
“Great same day service for tire replacement and suspension repair.”
“When I dropped off I told them I had a slow leak on 2 tires.”
“Always great service and knowledge to help keep our cars going!”
“…en necessary services and if decline the services they make you feel terrible and that you don't care about your car and that you don't keep it up.…”
“Got the job done quickly and it was reasonably priced.”
“TOO EXPENSIVE.”
“If you want great advice you can trust, please check them out.”
“They communicated everything and my car rides like a dream again.”
“Instead I was intentionally ignored while my car sat inoperable for 5 months.”
“Very professional and polite, definitely recommended!”
“…king me feel stupid and worthless and the fear there oil is subpar I will not return and don't recommend.…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired BURNETT AUTOMOTIVE for 8 kinds of job. Pick one to see what they paid and said.
The service was easy to schedule, honest, quick, and very professional! I was given a lot advice specific to my make of car and its current issues, and the service itself only took a few hours over two drop-off days
This is my family and friend’s number one car service shop for multiple vehicles and all sorts of repair needs. If you want great advice you can trust, please check them out.
Excellent service, very detailed oriented. They did what i asked them to do and advised me of any problems. Tyler was very professional, went above and beyond to take care of me.
Our Grandcaravan was having an issue with stalling at a stop, they only had it for a day and we were able to drive it home. Very friendly.
Jeff and crew did a great job with the AC system on our 2019 Navigator! Took the time thoroughly walked through the options with us on the job scope! Much appreciated 👍🏻
Garret was super helpful. Only shortcoming was hub cap not aligned with valve stem when lugs replaced. This causes pinching of stem. Overall pro service, got me on quick, timely work. Reasonable price, could not have been happier. Tks
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 69 | — |
| Tires | 59 | — |
| Wheel alignment | 25 | — |
| General repairs | 21 | — |
| Brakes | 18 | — |
| Auto engine diagnostic | 13 | — |
| Steering & suspension repair | 12 | — |
| Battery | 7 | — |
4.9 ★★★★★ 850 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Friendly, helpful and informative
Thank you Catherine!
Always great service and knowledge to help keep our cars going!
Thank you Jamie!
The service was easy to schedule, honest, quick, and very professional! I was given a lot advice specific to my make of car and its current issues, and the service itself only took a few hours over two drop-off days
Thank you Jacob!
This is my family and friend’s number one car service shop for multiple vehicles and all sorts of repair needs. If you want great advice you can trust, please check them out.
Thank you Lesley!
Excellent service, very detailed oriented. They did what i asked them to do and advised me of any problems. Tyler was very professional, went above and beyond to take care of me.
Thank you for bringing in your personal vehicle Steve!
Our Grandcaravan was having an issue with stalling at a stop, they only had it for a day and we were able to drive it home. Very friendly.
Thank you Keith!
Outstanding service! Great atmosphere. Quick!
Thank you, Don! We're thrilled to hear you enjoyed the outstanding service and atmosphere. We look forward to serving you again! Safe travels!
Great same day service for tire replacement and suspension repair.
Thank you for coming to Burnett Auto Mike!
The best!
Thank you Sir!
This is a great location. I’m always pleased with their work.
Always a pleasure! Thank you Dave!
Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
