Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts

Experts Reviews · Company report
BURNETT AUTOMOTIVE logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

BURNETT AUTOMOTIVE

Olathe, KS · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #58Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.9★ from 850 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BURNETT AUTOMOTIVE is better than 92% of auto repair shops.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BURNETT AUTOMOTIVE is better than 88% of auto repair shops.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.BURNETT AUTOMOTIVE is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BURNETT AUTOMOTIVE is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BURNETT AUTOMOTIVE is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BURNETT AUTOMOTIVE is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired BURNETT AUTOMOTIVE for 8 kinds of job.

BURNETT AUTOMOTIVE for general repairs

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 16
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “General repairs”

Jacob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The service was easy to schedule, honest, quick, and very professional! I was given a lot advice specific to my make of car and its current issues, and the service itself only took a few hours over two drop-off days

Reasonable priceTiresAuto engine diagnosticGeneral repairs
Keri4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Always feel taken care of and never taken advantage of. Always explains everything going on with auto. Super friendly!

Great priceTiresGeneral repairsWheel alignment
Dan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They bent over backwards to help me get my car fixed while I was out of town. I am very grateful.

Great priceGeneral repairs
Becca1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Brunett was so helpful in finding my cars problem. After hearing a random clunking noise while driving, I immediately called Brunett to take a look at it. Though it was no fault of their own, they found that my lug nuts were loose and brakes hadn’t been put on properly. They didn’t stop until they found the issue,…

Great priceGeneral repairs
Harold9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Used the online service appointment scheduler and was called back in less than 10 minutes. Tire purchase and installation was completed the next day. We have used Burnett for many years and is out tire store.

Reasonable priceTiresGeneral repairs
Eric3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This shop has been great. They are fast, do great work, and communicate very well.

Reasonable priceAir & cabin filter replacementTiresSteering & suspension repair
Bill8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

I have a newer Cadillac and I would never take my vehicle to any other place not even Cadillac dealership. . Jeff is amazing and will give you 100% honest opinion whether you like it or not.

Great priceTiresAuto engine diagnosticGeneral repairs
AshleyLocal Guide · 118 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The stresses that come when a vehicle breaks down can be overwhelming but not when you use Burnett's team!!! Always a pleasant and appreciated experience.....from getting towed to communicating every step of the way to being patient with me on getting the bill paid when this momma of 6 fell on hard times.…

Reasonable priceTiresSteering & suspension repairAuto engine diagnostic
Sean10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I’ve been going to this location for alittle over two years now! I’ve always received reliable and honest service! Would recommend Burnett Automotive (specifically this location) to anyone!

Reasonable priceTiresGeneral repairsWheel alignment
M9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Very easy to work with. Kept me informed through the whole process an no high pressure sales pitch.

Great priceTiresGeneral repairs
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I own a 2016 Chevy Cruze. After losing time and money from a different shop I decided to check this shop out. They were knowledgeable and thorough and saved me a massive headache.

Not sureTiresAuto engine diagnosticGeneral repairs
ScottLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

I always go to this location! These guys have treated me right for years.

Reasonable priceTiresGeneral repairsWheel alignment
mattLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The folks at Burnett will treat you and your car right. We have been taking our cars (Hondas and Fords) to the 151st location for the last decade. From regular oil changes and expected maintenance to investigating nebulous status indicators, Burnett has consistently provided excellent service and great advice.

Reasonable priceTiresSteering & suspension repairAuto engine diagnostic
Jer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have used Burnett in Olathe for my tire needs for a while now and have had a great experience with them.

Reasonable priceGeneral repairs
JoshLocal Guide · 74 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Professional, knowledgeable employees with a good customer service attitude and great work on the vehicle at a reasonable price

Great priceElectricalAuto engine diagnosticGeneral repairs
Zoeanna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

General repairsWheel alignmentBrakes
D5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Reasonable priceGeneral repairs
K.W.4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Reasonable priceGeneral repairs
Mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Reasonable priceGeneral repairs
Joel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Reasonable priceGeneral repairsOil change
Terri3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

General repairs

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 65%Overpriced 1%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Oil change69—
Tires59—
Wheel alignment25—
General repairs21—
Brakes18—
Auto engine diagnostic13—
Steering & suspension repair12—
Battery7—

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