Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Burt Brothers Tire & Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%54+13.1Value 14%89+12.6Replies to reviews 7%100+7.1Momentum penalty33−6.7Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE

Burt Brothers Tire & Service

Tooele, UT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.7★ from 848 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Burt Brothers Tire & Service is better than 65% of oil change services.B
65
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Burt Brothers Tire & Service is better than 54% of oil change services.C
54
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Burt Brothers Tire & Service is better than —% of oil change services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Burt Brothers Tire & Service is better than 89% of oil change services.A
89
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Burt Brothers Tire & Service is better than 33% of oil change services.D
33
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Burt Brothers Tire & Service is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Burt Brothers Tire & Service for 8 kinds of job.

Burt Brothers Tire & Service for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.42
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 49/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#30 / 30
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.83%

All 12 Google reviews tagged “Steering & suspension repair”

CassieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Really good place for your vehicle Jasmine is super nice and so very helpful

Reasonable priceTiresSteering & suspension repairGeneral repairs
Terri1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They went far and above the call of duty! They, meaning the entire staff treated me like I was the only customer. I was so impressed with their willingness to listen and help. Professional and honest. Thank you Roger, Devan, and Jasmine.. I will never forget the way you treated me and my car!

Great priceTiresSteering & suspension repairAuto engine diagnostic
BigLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I put new tires and got my car aligned. Excellent service, friendly people, this is probably the only place I'll buy tires from now on!

Great priceTiresSteering & suspension repair
Andrew7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

These guys are awesome and try there best to take care of people. Had a couple hiccups, they made it good and right. Nothing bad to say about them. Marshal is the alignment guy for sure. Great work, I’ll be continuing business with him.

Great priceTiresSteering & suspension repair
Bruce3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had dealt with Burt Brothers in Bountiful, but we moved to Stansbury Park and were pleased to have a Burt Brothers open in the Tooele area recently. I felt I needed a front end alignment, so I made an appointment on line which was very easy. So I showed up on time and within an hour the service was completed. No…

Great priceSteering & suspension repair
TRAVISLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

First time using Burt Brothers. Im very impressed with everything. Our service tech Don was very helpful.

Reasonable priceSteering & suspension repairGeneral repairsBrakes
Ben5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Great experience with Burt Brothers in Tooele. They got me in and out quickly while also explaining the service to me.

Reasonable priceSteering & suspension repair
MLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★

Welp!,definitely! DEFINITELY!!! Will not use these guys! I came in after givin them a call about possibly needing some ball joints replaced on my dually.. They said bring it in and let make sure that’s what needs to be done..sounded like a good idea. So I did! They told me that upper and lower ball joints needed to…

Customer photo from M's reviewCustomer photo from M's review
OverpricedSteering & suspension repair
JeffLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I took my '98 Jeep in for new tires and maybe some frontend work. Kyle and I spent a lot of time discussing sizes and tread. His team checked it out and he emailed me a quote for all the work it would need. I had them fix the most important stuff; it needs a lot. After his team finished with it, It drives much better.

Reasonable priceTiresSteering & suspension repair
Roger3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★

The counter help.i made a appointment arrived and was told that they wouldn't be able to do anything for over an hour this was just a free alignment check when I returned the price was unreasonable I know the parts are less than $100 and would not take mechanic less than an hour to repair and there you wanted to…

OverpricedSteering & suspension repair
Thomas6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Rating only, no written review.

Great priceSteering & suspension repairGeneral repairsWheel alignment
Tom10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Great priceSteering & suspension repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 44%Overpriced 6%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Tires127—
Oil change39—
Wheel alignment34—
Brakes15—
General repairs12—
Steering & suspension repair12—
Air & cabin filter replacement6—
Auto engine diagnostic2—

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