Experts Reviews · Company report
Burton's Plumbing & Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%58+4.1Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Burton's Plumbing & Heating

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 2,212 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Burton's Plumbing & Heating is better than 91% of garbage disposal repair.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Burton's Plumbing & Heating is better than 91% of garbage disposal repair.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Burton's Plumbing & Heating is better than 96% of garbage disposal repair.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Burton's Plumbing & Heating is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Burton's Plumbing & Heating is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Burton's Plumbing & Heating is better than 58% of garbage disposal repair.C
58

Reviews for your job

Customers hired Burton's Plumbing & Heating for 8 kinds of job.

Burton's Plumbing & Heating for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.213
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$39–$295
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 213 Google reviews tagged “Drain cleaning” · showing 40

Michel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

This is my third time utilizing Burton and all three were very good experiences. Professional and pleasant to work with.

Paid $200–400Reasonable priceDrain cleaningService not listed
Michael11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Jordan did a great job. He was personable and knowledgeable and answered any questions.

Paid $200–400Reasonable priceDrain cleaning
OshawniaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

So when you wake up to a backed up drain and poop, Burtons make your day better. Snaked main drain and reinstalled a leaking toilet in a hour. Professional and kind. I had feces behind the water heater that I couldn't get too, unless the water heater was removed. Burtons had a home made special power washer tool…

Toilet repairDrain cleaning
ElizabethLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I call Burtons for all my plumbing repairs, never have I been disappointed, will continue to use. Justin just replaced garbage disposal, flushed hot water tank, repaired the leaky pipe and snaked the main drain. He did an awesome job and a pleasure to speak with. Great price and I will always be a Burtons customer.…

Paid $800–1,000Great priceToilet installationDrain cleaningWater tank installation
sue2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My kitchen drain works better than it ever has!

Paid $1–200Reasonable priceDrain cleaning
BrentonLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Their service was painless and easy. The service technician, Justin, that came out was respectful, friendly, and informative. He was professional and kept me informed every step of the way. I always felt in the loop and aware of what he was doing and why. I am appreciative of the work that was completed and will be…

Drain cleaningPlumbing leak detectionPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Josh7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jordan took care of our basement storm drain backup with ease while sharing his expert insights and indulging all of my technical questions. True expertise paired with kindness and transparency. 10 out of 10, I will calling Burton's first thing next time I have an issue.

Paid $1–200Great priceDrain cleaning
Chase12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jordan and Trevon were both extremely friendly and helpful. They took great care of everything!

Paid $400–600Great priceDrain cleaning
Debbie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Burton's is our go to for our plumbing needs. Jordan Moore was our technician today. He was very polite and personable. He thoroughly examined the problem with the bathroom and kitchen sink and explained everything. We highly recommend Jordan and this company.

Paid $200–400Great priceDrain cleaningPlumbing leak repair
Sheila5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Julian was prompt, courteous and thorough. He explained exactly what he was doing and why. He was in and out very quickly without leaving me a mess to clean up. Very appreciative of the great service! Hopefully won’t need to call again but will definitely use Burton’s if I need a plumber in the future.

Paid $1–200Great priceDrain cleaning
KellyLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Thank you Jason for your promptness, suggestions and friendly professionalism. Today was worry free due to your experience, exceptional care and concern. Beautiful installation of a new laundry tub.

Paid $1,000+Reasonable priceGarbage disposal installationDrain cleaningPlumbing leak detection
AronLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had a great experience with Burtons plumbing and heating. They showed up on time, listened to our concerns and explained the issues they discovered very well. I was really impressed with how professional they were. I would definitely recommend them to anyone who needs a plumber.

Great priceDrain cleaning
DennisLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service and very thorough work. Julian was very kind, clean, and did good work. The back office was very good about communicating as well.

Paid $300–400Great priceDrain cleaningPlumbing leak detectionSewer cleaning
Michelle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I called on a Saturday for emergency service because our kitchen sink wouldn't drain & was gurgling up when I ran the garbage disposal. Julian called me back and said he could be out in 10 minutes! I think he was at my door in less than 10 minutes! He snaked the drain and got it cleaned out (after going down 30…

Paid $200–300Reasonable priceDrain cleaning
Donna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Jordan was a very nice young man explained everything and was very pleasant made his equipment work even though he had to come back with a smallest machine the following been using Burton for many years thanks so much

Paid $200–300Reasonable priceToilet repairDrain cleaning
Nancy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Wouldn't use any other company, knowledgeable, same day service, great customer service

Paid $100–200Reasonable priceDrain cleaningService not listed
leilani10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very caring about it all!! Tub draining and laundry room tub draining resolved 💯👍 Gave insight for preventative maintenance down to disinfecting. Super efficient!!!! Thank you very much!!

Drain cleaning
DONALDLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

What an amazing tech that came out, if you need plumbing work they are amazing ! Great customer service also, recommend them 500 percent !!

Drain cleaning
Noreen14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I called about a plugged sink. Their service was fast,friendly and extremely competent. I was and am very pleased.

Reasonable priceDrain cleaning
Mark4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very professional fast and efficient also good advise to prevent problems from reoccurring

Paid $100–200Reasonable priceDrain cleaningSewer cleaning
Frank9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Always have a good experience with these guys. Thank you!

Drain cleaning
Krystal1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Julian was amazing from start to finish! He was very kind and professional, explained the process as we went and what possible problems may come up in the future. I will definitely go to this company for any work in the future.

Paid $100–200Great priceDrain cleaning
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

My experience with Mr. Moore was great. He went over my problem with me and the problem was solved. He was very professional about my problem. If I have any moore issues I would like to have him back again.

Paid $100–200Great priceDrain cleaning
Patricia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Julian is a very nice person and kept me informed along the way of what was going on and what he recommended be done. Very satisfied with Julian and with Burtons Plumbing

Paid $300–400Reasonable priceDrain cleaning
Gary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent, same day professional, Timely repair

Paid $100–200Great priceDrain cleaning
PingLocal Guide · 381 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great experience with Burton today. Jordan and his assistant were on time, polite, and super chill despite how difficult and messy the job got. They cleaned up really well for us and the cost was fair. Will definitely do business with Burton again. Cheers.

Paid $100–200Reasonable priceDrain cleaning
ShelbyLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We love this guy and will always ask for his service and he does a great job.

Reasonable priceDrain cleaningShower repair
Kim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Friendly, competent, reasonable, thorough, they will be who I call first from now on!

Paid $1,000+Reasonable priceGarbage disposal installationDrain cleaningPlumbing pipe repair
J11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

On time, professional, got the job done. I recommend them for your plumbing needs.

Paid $100–200Drain cleaning
Anita6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Julian was very polite and communicative. He kept everything clean and was a pleasure to deal with.

Paid $100–200Great priceDrain cleaning
Scott11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Jordan did a great job getting our kitchen sink working again. He also cleaned up everything when he was done and made it as good as new. Thanks

Paid $100–200Great priceDrain cleaning
JanelleLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We had concerns about tree roots possibly slowing the water flow from our house to the city's main. Julian thoroughly checked things out and snaked the pipe. He showed me what was found and assured me it was in pretty good shape at the moment. I was very relieved. Thank you for the prompt and friendly service!

Paid $100–200Reasonable priceDrain cleaning
Emily1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We had a very small gas leak on a pipe near our water heater that needed to be repaired. I was concerned that it would affect the water heater turning the gas off due to its age. Justin assessed the situation and had no concerns about the water heater, fixed the pipe quickly, and was even able to snake our bathtub…

Paid $200–300Great priceDrain cleaningService not listed
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Julian did a great job and is an outstanding individual. He would be highly recommended.

Paid $100–200Reasonable priceDrain cleaning
Deborah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Thanks Jason for the outstanding job. Came out very quickly.

Paid $400–500Great priceToilet repairDrain cleaningService not listed
Ashley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Jordan was kind, explained everything well and services were completed pretty fast! Will def use again when in need!

Reasonable priceDrain cleaning
Ruth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

They came out timely and we were very satisfied what they did.

Paid $300–400Reasonable priceDrain cleaning
Kimberly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★

Timely, personable, professional installation - but would recommend laying down tarp or other material on flooring to catch dripping water and caulking flakes when exiting home with discarded fixtures.

Paid $100–200Great priceToilet installation
Kenneth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very Professional!! Always Great Service!!

Paid $100–200Great priceDrain cleaningGarbage disposal repair
Jo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

It was successful and did not take very long to resolve an extremely annoying situation. The plumber was very friendly and personable. Highly recommended!

Paid $100–200Reasonable priceDrain cleaning

Show more drain cleaning reviews (173 more) →

Price

$292-14% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 65%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning212$39–$295
Plumbing pipe repair180$248–$1.2k
Toilet repair156$166–$480
Plumbing leak detection105$54–$520
Faucet repair104$148–$517
Water heater installation94$1.2k–$2.4k
Plumbing leak repair86$216–$988
Faucet installation86$340–$755

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