Lena Harris8 reviewsTotal number of Google reviews Lena has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service
- Price assessment: Reasonable price
- Price: $200–400
- Services: Toilet repair
Burton's Plumbing & Heating
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%58+4.1Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 20 garbage disposal repairPosition by Experts Score among all companies we track in this category. · better than 63%
4.9 ★★★★★ 2,212 Google reviews · 23 photos
95%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
45%reviews answered by the owner
$292typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Burton's Plumbing & Heating at a glance
Customers frequently cite punctual same-day service, clear communication, and reasonable pricing for tasks like drain snaking, water heater maintenance, and valve replacements. Recurring themes highlight professional conduct and thorough cleanup after repairs. However, low-star reviews indicate dissatisfaction with unexpected minimum labor charges, billing for minor issues, and poor handling of scheduling errors or warranty disputes.
- Google rating: 4.9 out of 5 from 2,212 reviews (95% five-star).
- Reviews on this page: 2,212 Google reviews (1,638 with written comments, 22 with photos).
- Owner responses: the business replied to 45% of reviews.
- Most recent review: November 3, 2026.
- Service: Garbage Disposal Repair serving Dearborn, Michigan.
Data from Google, last updated November 3, 2026.
Score profile vs other garbage disposal repair
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Burton's Plumbing & Heating: 91/100 on this factor. Category median: 90.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Burton's Plumbing & Heating: 91/100 on this factor. Category median: 88.A
91
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Burton's Plumbing & Heating: 96/100 on this factor. Category median: 96.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Burton's Plumbing & Heating: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Burton's Plumbing & Heating: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Burton's Plumbing & Heating: 58/100 on this factor. Category median: 75.C
58
Bar = this company · dark tick = category median.
Star ratings
2,212 Google reviews we collected
- 5 stars2,09995%
- 4 stars763%
- 3 stars80%
- 2 stars50%
- 1 star241%
Praise vs complaints
Phrases our text analysis found in 1,638 written reviews
- Praise3,40899%
- Complaints441%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price8928%
- Reasonable20565%
- Overpriced21%
- Not sure196%
$292-14% vs typical garbage disposal repair
Middle half of what 277 customers paid ($166–$502) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1,03830%
- Speed & response70720%
- Quality & results55616%
- Would recommend39912%
- Communication3219%
- Price & value3109%
- Honesty & trust1214%
What customers talk about
We read 1,638 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fast service, friendly service, they make sure they bring all the tools needed with them, and even when everything works against them, they come back…”
“Totally unprofessional we had a drain back up and flood the basement we set up an appointment and told them that the basement had flooded , they showe…”
“My tec was Julian he was awesome needed my bathroom & kitchen sinks snaked and he fixed the problem in no time!”
“Even though the valve was in the shut-off position, water continued to slowly come into the tank and water also started dripping from the valve.”
“They also did my hot water tank a little while ago and same great experience.”
“Good service not happy they forgot to send tech PIT gor promised appointment clearly someone messed up”
“I wouldn’t hesitate to recommend them for any type of plumbing service.”
“Don’t recommend them unless you wanna spend and spend.”
“Justin provided excellent customer service and explained everything in detail.”
“Great price and I will always be a Burtons customer.”
“…ged $180… Choose somewhere else in the area if you don’t want to get ripped off!…”
“Re-fitted some leaking gas joints, nice, honest guy, reasonable price, didn't try to up-sell.”
“Scammers.”
People customers mention
- Justin 75 reviews
- Burtons 62 reviews
- Jason 56 reviews
- Jordan 40 reviews
- James 28 reviews
- Julian 25 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Burton's Plumbing & Heating for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Andrea10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
My tec was Julian he was awesome needed my bathroom & kitchen sinks snaked and he fixed the problem in no time! Thanks to him & Tina for sending him back, he is so polite
Paid $100–200Great price
Michel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
This is my third time utilizing Burton and all three were very good experiences. Professional and pleasant to work with.
Paid $200–400Reasonable priceDrain cleaningService not listed
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Best service ever. Fixed faucet quickly. Jason was exceptional and courteous. Would highly recommend. They also did my hot water tank a little while ago and same great experience.
Paid $200–400Reasonable priceFaucet repair
Michael11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jordan did a great job. He was personable and knowledgeable and answered any questions.
Paid $200–400Reasonable priceDrain cleaning
CindyLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I have nothing but raves for Burtons Plumbing and Heating. They were on time, the tech was so pleasant and described what I needed in lay terms. Their services fees are more than reasonable. Give them a call, you can't go wrong.
Paid $500–600Great priceToilet repairWater tank repair
ElizabethLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
I call Burtons for all my plumbing repairs, never have I been disappointed, will continue to use. Justin just replaced garbage disposal, flushed hot water tank, repaired the leaky pipe and snaked the main drain. He did an awesome job and a pleasure to speak with. Great price and I will always be a Burtons customer.…
Paid $800–1,000Great priceToilet installationDrain cleaningWater tank installation
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 212 | $39–$295 |
| Plumbing pipe repair | 180 | $248–$1.2k |
| Toilet repair | 156 | $166–$480 |
| Plumbing leak detection | 105 | $54–$520 |
| Faucet repair | 104 | $148–$517 |
| Water heater installation | 94 | $1.2k–$2.4k |
| Plumbing leak repair | 86 | $216–$988 |
| Faucet installation | 86 | $340–$755 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 2,212 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Casey GeimerLocal Guide · 14 reviewsTotal number of Google reviews Casey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI'm going to make this short: Julian came out today to fix a plumbing issue at my house in Garden City. I will be a customer of theirs for as long as they are in business. They came out same day for no extra fee. They worked the problem for hours, and then charged me less than the quote because it was still an issue when they left. (Tree root clog. This happens. Not their fault; dynamite probably wouldn't punch through) Fast service, friendly service, they make sure they bring all the tools needed with them, and even when everything works against them, they come back with a game plan.
Response from the owner · 5 minutes ago
Thank you so much for your review, Casey! We're thrilled to hear that Julian provided you with fast and friendly service while tackling that pesky tree root clog. It’s great to know you appreciate our commitment to resolving your plumbing issues. We look forward to serving you for many years to come!
Andrea Schubel10 reviewsTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy tec was Julian he was awesome needed my bathroom & kitchen sinks snaked and he fixed the problem in no time! Thanks to him & Tina for sending him back, he is so polite
- Price assessment: Great price
- Price: $100–200
Response from the owner · Edited 5 days ago
Thank you so much for your fantastic 5-star review, Andrea! We're thrilled to hear that Julian provided you with awesome service We’ll make sure to pass on your kind words to both him and Tina! If you need any more plumbing or heating help in the future, don’t hesitate to reach out to Burton's Plumbing & Heating!
Michel Lapeyre7 reviewsTotal number of Google reviews Michel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is my third time utilizing Burton and all three were very good experiences. Professional and pleasant to work with.
- Price assessment: Reasonable price
- Price: $200–400
- Services: Drain cleaning, Service not listed
Response from the owner · Edited 3 days ago
Thank you so much for your kind words, Michel! We're thrilled to hear that you've had three great experiences with Burton's Plumbing & Heating. Our team always strives to provide professional and pleasant service. We look forward to helping you again in the future!
Marsha Shepherd8 reviewsTotal number of Google reviews Marsha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional
- Price assessment: Reasonable price
- Price: $1–200
- Services: Outdoor plumbing system repair
Response from the owner · 2 minutes ago
Thank you so much for the review, Marsha! We're thrilled to hear that you found our team at Burton's Plumbing & Heating professional. Your satisfaction means the world to us! If you ever need our services again, we’re here to help!
AngieLocal Guide · 18 reviewsTotal number of Google reviews Angie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJulien Completed a hot water tank flush. Excellent service.
- Price assessment: Reasonable price
- Price: $500–600
- Services: Shower installation, Plumbing pipe repair, Shower repair, Sump pump installation
Response from the owner · Edited 5 days ago
Thank you so much for your 5-star review, Angie! We're thrilled to hear that Julian provided you with excellent service during your hot water tank flush. Your satisfaction means the world to us! If you need any further assistance, just let us know.
Mary Smitt3 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest service ever. Fixed faucet quickly. Jason was exceptional and courteous. Would highly recommend. They also did my hot water tank a little while ago and same great experience.
- Price assessment: Reasonable price
- Price: $200–400
- Services: Faucet repair
Response from the owner · 3 minutes ago
Thank you so much for the fantastic 5-star review, Mary! We're excited to hear that Jason provided you with exceptional and courteous service while fixing your faucet. Your recommendation means the world to us at Burton's Plumbing & Heating! If you ever need our services again, we're just a call away.
See Gibson4 reviewsTotal number of Google reviews See has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHe did a very good job and clean up after the job was done. Thank you.
Response from the owner · 11 months ago
Thank you for your kind words! We're glad to hear that you were pleased with the job done and the cleanup.
JGT4 reviewsTotal number of Google reviews JGT has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBoth people (Jason and Trey) were professional and friendly, great work and great service.
- Positive: Responsiveness, Punctuality, Quality, Professionalism
- Services: Plumbing pipe repair, Shower repair
Tobi Benson WalkerLocal Guide · 19 reviewsTotal number of Google reviews Tobi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleService was top notch. Justin provided excellent customer service and explained everything in detail. I will definitely use their services in the future.
Response from the owner · 5 days ago
Thank you so much for the great review, Tobi! We're very pleased to hear that Justin provided you with top-notch service and detailed explanations. We can't wait to assist you again in the future at Burton's Plumbing & Heating!
Business details
- Address: 34224 Michigan Ave, Wayne, MI 48184
- Phone: (734) 292-4349
- Website: burtonsplumbing.com
- Service area: Dearborn, MI