How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%58+4.1Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREBurton's Plumbing & Heating
Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 2,212 Google reviews
Report card
Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Burton's Plumbing & Heating for 8 kinds of job.
Burton's Plumbing & Heating for drain cleaning
Clear ✕All 213 Google reviews tagged “Drain cleaning” · showing 100
This is my third time utilizing Burton and all three were very good experiences. Professional and pleasant to work with.
Jordan did a great job. He was personable and knowledgeable and answered any questions.
So when you wake up to a backed up drain and poop, Burtons make your day better. Snaked main drain and reinstalled a leaking toilet in a hour. Professional and kind. I had feces behind the water heater that I couldn't get too, unless the water heater was removed. Burtons had a home made special power washer tool…
I call Burtons for all my plumbing repairs, never have I been disappointed, will continue to use. Justin just replaced garbage disposal, flushed hot water tank, repaired the leaky pipe and snaked the main drain. He did an awesome job and a pleasure to speak with. Great price and I will always be a Burtons customer.…
My kitchen drain works better than it ever has!
Their service was painless and easy. The service technician, Justin, that came out was respectful, friendly, and informative. He was professional and kept me informed every step of the way. I always felt in the loop and aware of what he was doing and why. I am appreciative of the work that was completed and will be…
Jordan took care of our basement storm drain backup with ease while sharing his expert insights and indulging all of my technical questions. True expertise paired with kindness and transparency. 10 out of 10, I will calling Burton's first thing next time I have an issue.
Jordan and Trevon were both extremely friendly and helpful. They took great care of everything!
Burton's is our go to for our plumbing needs. Jordan Moore was our technician today. He was very polite and personable. He thoroughly examined the problem with the bathroom and kitchen sink and explained everything. We highly recommend Jordan and this company.
Julian was prompt, courteous and thorough. He explained exactly what he was doing and why. He was in and out very quickly without leaving me a mess to clean up. Very appreciative of the great service! Hopefully won’t need to call again but will definitely use Burton’s if I need a plumber in the future.
Thank you Jason for your promptness, suggestions and friendly professionalism. Today was worry free due to your experience, exceptional care and concern. Beautiful installation of a new laundry tub.
I had a great experience with Burtons plumbing and heating. They showed up on time, listened to our concerns and explained the issues they discovered very well. I was really impressed with how professional they were. I would definitely recommend them to anyone who needs a plumber.
Great service and very thorough work. Julian was very kind, clean, and did good work. The back office was very good about communicating as well.
I called on a Saturday for emergency service because our kitchen sink wouldn't drain & was gurgling up when I ran the garbage disposal. Julian called me back and said he could be out in 10 minutes! I think he was at my door in less than 10 minutes! He snaked the drain and got it cleaned out (after going down 30…
Jordan was a very nice young man explained everything and was very pleasant made his equipment work even though he had to come back with a smallest machine the following been using Burton for many years thanks so much
Wouldn't use any other company, knowledgeable, same day service, great customer service
Very caring about it all!! Tub draining and laundry room tub draining resolved 💯👍 Gave insight for preventative maintenance down to disinfecting. Super efficient!!!! Thank you very much!!
What an amazing tech that came out, if you need plumbing work they are amazing ! Great customer service also, recommend them 500 percent !!
I called about a plugged sink. Their service was fast,friendly and extremely competent. I was and am very pleased.
Very professional fast and efficient also good advise to prevent problems from reoccurring
Always have a good experience with these guys. Thank you!
Julian was amazing from start to finish! He was very kind and professional, explained the process as we went and what possible problems may come up in the future. I will definitely go to this company for any work in the future.
My experience with Mr. Moore was great. He went over my problem with me and the problem was solved. He was very professional about my problem. If I have any moore issues I would like to have him back again.
Julian is a very nice person and kept me informed along the way of what was going on and what he recommended be done. Very satisfied with Julian and with Burtons Plumbing
Excellent, same day professional, Timely repair
Great experience with Burton today. Jordan and his assistant were on time, polite, and super chill despite how difficult and messy the job got. They cleaned up really well for us and the cost was fair. Will definitely do business with Burton again. Cheers.
We love this guy and will always ask for his service and he does a great job.
Friendly, competent, reasonable, thorough, they will be who I call first from now on!
On time, professional, got the job done. I recommend them for your plumbing needs.
Julian was very polite and communicative. He kept everything clean and was a pleasure to deal with.
Jordan did a great job getting our kitchen sink working again. He also cleaned up everything when he was done and made it as good as new. Thanks
We had concerns about tree roots possibly slowing the water flow from our house to the city's main. Julian thoroughly checked things out and snaked the pipe. He showed me what was found and assured me it was in pretty good shape at the moment. I was very relieved. Thank you for the prompt and friendly service!
We had a very small gas leak on a pipe near our water heater that needed to be repaired. I was concerned that it would affect the water heater turning the gas off due to its age. Justin assessed the situation and had no concerns about the water heater, fixed the pipe quickly, and was even able to snake our bathtub…
Julian did a great job and is an outstanding individual. He would be highly recommended.
Thanks Jason for the outstanding job. Came out very quickly.
Jordan was kind, explained everything well and services were completed pretty fast! Will def use again when in need!
They came out timely and we were very satisfied what they did.
Timely, personable, professional installation - but would recommend laying down tarp or other material on flooring to catch dripping water and caulking flakes when exiting home with discarded fixtures.
Very Professional!! Always Great Service!!
It was successful and did not take very long to resolve an extremely annoying situation. The plumber was very friendly and personable. Highly recommended!
On time and knew what he was doing👍
VERY GOOD‼️
Justin Zemboy has been Amazing. He knows our building and structure and know exactly what to do when we have plumbing issues. Burton's has professional staff and service
Beat Company around, 2 very nice guys came and cleaned my main sewer drain, came when schedule and cleaned everything up. AWESOME JOB GUYS 😆
They were here with in 2 hours! Efficient and reasonably priced!!!
Good customer service. Answered my questions and help me understand how to better maintain my back up sump pump system.
Jordan and his crew member were very professional and courteous- did a great job explaining what they were doing and cleaning up. Very happy to have an unclogged drain too! Definitely recommend.
Jordan did an excellent job of replacing a leaking outside hose faucet. We discussed the options and I went with the freeze proof faucet. He completed the repair quickly and then made sure I was satisfied with the installation. He also snaked out my sump pump drain. The pricing fir both repais was reasonable.
First time customer, and will be utilizing their services in the future! My kitchen sink drain was clogged and they did a same day appointment. Arrived right on time, was thorough about the entire process, and extremely friendly! Jordan was our contractor and made it a smooth process for us! Thank you so much!
I have used Burtons for every plumbing job on my 80 year old house for the last several years. From a leaky shower faucet, to a new hot water tank, emergency dishwasher explosion, whole hose re-piped, and now just this week a basement drain back up. My main was clogged and they sent someone out quick to fix it. The…
I needed a bathtub leaky faucet replaced and the drain snaked out
This is my 3rd time using Burtons and I have a lot to cover this time...2 toilets and shower faucet repair. I am very happy with their service. I have a tag team working on the plumbing, Jesse, Jason and Jordan...(I wonder if everyone with a J initial works here? Lol) They are knowledgeable, polite, and on time. Thanks everyone 🛁🚽🚽
Outstanding work. Justin was very friendly and through.
Plumber was on time and used shoe covers (much appreciated) worked quickly and cleaned up afterward
I have used Burton’s many times for various jobs & highly recommend them as I have to many family members as well. The technicians are always professional, knowledgeable & courteous. Last job by Jordan was done perfectly as usual. Whether it’s a minor replace or major installation, I would always use Burton’s.
Very professional. I have used Burton's Plumbing & Heating in the past for my plumbing needs. When I had an issue with my kitchen sink I didn't hesitate to call them out. They are always on time and professional. If there is any issue, all you have to do is call them again, and they will come out to see what the…
Had a minor problem Jason and Brandon came out did a fantastic job fixed my issue. Super personable, answered any and all of my questions made the whole experience easier. Thank you.
Excellent service. Repairman arrived as scheduled. Work was professional and completed quickly. Would recommend highly.
We had a very clogged kitchen sink and they came out ahead of schedule and cleared drain quickly. They double and triple checked the drain. We are very happy. Needed to replace a damaged hose bib. They came out quickly and did a great job.
The most reliable people in town for your plumbing requirements. Merry Christmas to me. Good job!
Quick response on n short term note
Totally unprofessional we had a drain back up and flood the basement we set up an appointment and told them that the basement had flooded , they showed up and seen that we had some bins by a drain they needed to get 2 and they refused to do the work and wait five minutes for us to move the bins stay far away and…
The crew was friendly and professional. They arrived on schedule and performed the job quickly and effectively. Highly recommend!
I was very happy with this experience. Problem was diagnosed quickly and successfully resolved. Thank you so much.
They've always took good care of me!
Very professional, fixed my clogged sink drain. Very happy with results.
Quick, professional, and overall a nice experience from scheduling to the tech who came out. I'll definitely use them again and recommend them to anyone and everyone!
I was very pleased with the service I received from Burton's specifically Justin. I called 2 plumbers Saturday morning for a backed up bathtub and Burton's called me back within 15 minutes of me leaving a message. I'm still waiting for the other plumber to call me back after I left a message on the alleged 24/7…
I have used Burton's for a number of years and have NEVER been disappointed. I have called them for small jobs to large they are on time, courteous, friendly, honest and knowledgeable. I have complete trust in their quality and follow-up and they have never disappointed. They will continue as my "go to" for all…
have used burton plbg for numerous jobs and have been very happy with there work. there techs are curtious and complete the job and clean up after there done. they are also good about what they are doing and suggestions for future.
Very professional. Jeff was in and out in less than an hour, kitchen sink now drains freely and doesn't come up the laundry room floor.
I'm very pleased with Burton's. When I called I was able to get an appointment in a very reasonable time. Jordan was very friendly and knowledgeable. Problem was fixed. I will be using them for all my plumbing needs.
Efficient service!
Very professional and pleasant. Have used Burton's in the past and will use in future years to come.
Called Burtons because of an emergency situation. Office person was courteous and very patient answering all my many questions. Technician responded shortly and was courteous, professional. and explained what was causing my sewer problem. He also was patient in answering my questions and explaining the procedure…
Great worker. Great explaining everything to me . Came in and did a great job. Very professional. Very nice and smiled instead of acting like some people do like they hate their job. Put up with me talking to much. Thank you very much. Make sure to keep him. He is a great worker.
Technician arrived for my emergency basement flooded appointment exactly on time he proceeded to clear the main sewer line and within 15 minutes he had it all clear accomplished his objective packed up his equipment processed paperwork and I was very happy with the service of Burton's.
My home is almost 100 creating unique challenges. Burton's has always given quality service and will continue to be my go to in the future.
Great service and very fairly priced. I have used them before for some major plumbing repair work. I will continue to use them in the future.
Great plumber who answered all my questions
I woke up to our laundry drain backing up into my laundry room. I was grateful they were able to get someone out same day. Our Plumber was courteous and professional and explained everything very well. Definitely a returning customer and will be recommending.
Always know when I have questions, Tom and Kurt are always there to answer my questions, Fast and courteous, and very thorough. Highly recommend for any service you may need!!! Thanks again Tyler!!!
Technician walked me through everything he was going to work on and quoted me before starting any work, was very professional and efficient. Only reason I'm giving 4 instead of 5 stars is the service cost a lot more than I would think is reasonable, but I needed it done. I would still call them again if I have another plumbing issue in the future.
Very friendly
Always quick and courteous. They get the job done right!
Had a clogged toilet. They came out when promised, on time, looked professional, acted professional, quick service, reasonable pricing.
Tech.was on time, courteous, did a very thorough job, as well as made sure everything was cleaned up. I will recommend Burtons to others.
I've only been in my house three years and it's an old house. My bathtub drain had been slow draining ever since I moved in and I was just too scared to call a plumber because I thought they would tell me I would have to have all my pipes redone. Well a couple of weeks ago the drain in the basement backed up and I…
Jordan was very polite, professional and thorough. He kept me informed of the work he was performing and the cost.
Timely response and arrival
Justin came to my house today to snake my drains. The job was completed, however, the entire time at my home he was cocky and sarcastic. I felt he did not want to answer any of my questions as his answers were short. He was not a pleasant person at all.
Outstanding service! Same day, here within 2hrs, problem solved in 20 mins. Highly recommended.
Kitchen sink was backed up and was not able to fix myself. They were able to come out same day and quickly fixed it. Excellent service-have used this company in past and highly recommend.
Justin was extremely helpful and informative. Very happy with your service. Happy Thanksgiving!
Always a good experience with Burtons. Responsive, on time, courteous, and informative. I always request Justin. Best plumbing tech I’ve ever experienced.
They were able to come the same day, called 20 minutes before arrival. Professional, fixed problem! Very happy =)
They were very fast and professional. I will use them again.
The tech was very knowledgeable, very polite and professional, came in, did the job very well. Burton's will be the only one I call from now on, couldn't ask for better service, Thank You!! Bill B of Garden City!!
Tyler is actually the best, really hope I remember his name because dude deserves a raise, I had 3 other plumbers come and estimate damages on my house and two of them shrugged their shoulders saying they didn’t know what to do, and the third had said we needed to tear up our floor in the kitchen which is a major…
This is my third time using Burton’s and I absolutely love this company. I was impressed by the customer service, the professionalism and quality of service. Justin was nice and explained everything which I appreciated.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 212 | $39–$295 |
| Plumbing pipe repair | 180 | $248–$1.2k |
| Toilet repair | 156 | $166–$480 |
| Plumbing leak detection | 105 | $54–$520 |
| Faucet repair | 104 | $148–$517 |
| Water heater installation | 94 | $1.2k–$2.4k |
| Plumbing leak repair | 86 | $216–$988 |
| Faucet installation | 86 | $340–$755 |