Analyzing 8,130,3358.1M ReviewsFor 22,98723K Experts

Experts Reviews · Company report
Burton's Plumbing & Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%58+4.1Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Burton's Plumbing & Heating

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 2,212 Google reviews

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Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Burton's Plumbing & Heating is better than 91% of garbage disposal repair.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Burton's Plumbing & Heating is better than 91% of garbage disposal repair.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Burton's Plumbing & Heating is better than 96% of garbage disposal repair.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Burton's Plumbing & Heating is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Burton's Plumbing & Heating is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Burton's Plumbing & Heating is better than 58% of garbage disposal repair.C
58

Reviews for your job

Customers hired Burton's Plumbing & Heating for 8 kinds of job.

Burton's Plumbing & Heating for heating system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$57–$580
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 6

All 12 Google reviews tagged “Heating system repair”

Jim18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

A plumber sick came to my house, were both responsive and professional. They indicated that while I did not need any tuneups immediately that I wouldn't future. Because the site decided to employ them to change a pipe.

Heating system repair+ Quality+ Professionalism
williedoghouse7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

James was very pleasant to work with and knowledgeable

Heating system repair+ Professionalism
KLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Spent a pretty penny on replacing several items (boiler, water heater, wall furnace). Not quite 3 months afterwards, and no hot water. Kicker for me is that I can’t even get a same day service appt. Disappointing and pretty irritating, especially since all items were purchased and installed BY BURTON. Edit: They…

Heating system repair
LigorLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’m still surprised how much work they accomplished in 5 hours… left with system running in top shape. high quality work on all joints and all electrical (pump replacement, multiple valves, new controllers for upstairs and downstairs so can have separate temp controls, etc). Cleaned all areas. I was very happy with…

Heating system repair+ Responsiveness+ Punctuality+ Quality
berleyLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Same day service, my tech was an expert in his field. Explained why and what he was doing throughout the process. Very friendly and courteous, bonded with our dog and was finished in no time. It's sometimes hard to find someone you can trust these days, so for that I say thank you! I highly recommended Burton's from here on out.

Heating system repair+ Responsiveness+ Quality+ Professionalism
terrence3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Jason was great thanks guys

Heating system repair+ Quality
JoaniLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Really appreciated the way James takes care of existing customers.

Heating system repair+ Responsiveness+ Quality+ Professionalism
Marty3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

showed up promptly and did an excellent job getting our boiler up and running again. will definitely use this company again

Heating system repair+ Professionalism
A2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Heating system repair+ Responsiveness+ Quality+ Professionalism
Kathleen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Heating system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
NataliaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Heating system repair
Spresa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Heating system repair+ Responsiveness+ Punctuality+ Quality

Price

$292-14% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 65%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning212$39–$295
Plumbing pipe repair180$248–$1.2k
Toilet repair156$166–$480
Plumbing leak detection105$54–$520
Faucet repair104$148–$517
Water heater installation94$1.2k–$2.4k
Plumbing leak repair86$216–$988
Faucet installation86$340–$755

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