Experts Reviews · Company report
Burton's Plumbing & Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%58+4.1Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Burton's Plumbing & Heating

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 2,212 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Burton's Plumbing & Heating is better than 91% of garbage disposal repair.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Burton's Plumbing & Heating is better than 91% of garbage disposal repair.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Burton's Plumbing & Heating is better than 96% of garbage disposal repair.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Burton's Plumbing & Heating is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Burton's Plumbing & Heating is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Burton's Plumbing & Heating is better than 58% of garbage disposal repair.C
58

Reviews for your job

Customers hired Burton's Plumbing & Heating for 8 kinds of job.

Burton's Plumbing & Heating for outdoor plumbing system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.53
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$236–$1.6k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Outdoor plumbing system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.92%

All 53 Google reviews tagged “Outdoor plumbing system repair” · showing 40

Marsha8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Very professional

Paid $1–200Reasonable priceOutdoor plumbing system repair
Alexander14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

They were here 45 minutes after I call! Very good people Julian is a great young man’ thank you

Paid $1–200Reasonable priceOutdoor plumbing system repair
LeslieLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We have used them more than once and they have done great work.

Paid $200–400Great priceGarbage disposal installationPlumbing pipe repairFaucet repair
MarkLocal Guide · 265 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

On time, actually earlier, a call ahead and took care of the service asap!

Paid $1–200Reasonable priceOutdoor plumbing system repair
Camelia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jesse was such a nice and patience with us.

Paid $1–200Reasonable priceOutdoor plumbing system repair
Michael13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Quick and professional service

Paid $1–200Reasonable pricePlumbing leak detectionOutdoor plumbing system repair
LaWanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

James did a great job. Very nice and arrived on time.

Paid $100–200OverpricedOutdoor plumbing system repair
PatLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Burton was able to send a technician within 20 minutes of our call after an outside hose bib broke. Jason was polite, patient and knowledgeable. He gave us repair / replacement options to consider and was able to replace both the outdoor hose bib and indoor shut off valve in less than 2 hours.

Paid $500–600Not sureOutdoor plumbing system repair
Lori4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Justin did a great job!

Paid $300–400Reasonable priceOutdoor plumbing system repairPlumbing leak repair
Susia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Prompt, professional and knowledgeable of what had to be done. Always satisfied with his work.

Great pricePlumbing leak detectionPlumbing leak repair
Billie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Burtons sent a friend, informative professional tech out. He was on time and did the repair in a timely manner. Would recommend to friends and family!

Outdoor plumbing system repair
Natalie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They were here with in 2 hours! Efficient and reasonably priced!!!

Drain cleaningOutdoor plumbing system repair
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great experience. The owner showed up to help me. Very honest and truly a master at his trade. 5 stars and I will most certainly be calling them for my next plumbing job.

Paid $100–200Great priceOutdoor plumbing system repairService not listed
Terrance2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Burton Plumbing rep, which happened to be the Vice President and service person Thomas came out promptly, removed and capped my backflow preventer with no problems. When I need more plumbing work done will call again!

Outdoor plumbing system repair
DrewLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Prompt service. Very competent and helpful with future work

Outdoor plumbing system repair
AshleyLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have used Burtons for every plumbing job on my 80 year old house for the last several years. From a leaky shower faucet, to a new hot water tank, emergency dishwasher explosion, whole hose re-piped, and now just this week a basement drain back up. My main was clogged and they sent someone out quick to fix it. The…

Great priceWater heater installationShower installationDrain cleaning
CraigLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Curt and Tom are both great to work with! I only use Burtons now for all of my plumbing work. Time installed an in-line water heater with recirculating water. It was a great set up and we always have warm water upstairs now we never run out of hot water now. I also recently had them put in a Tushy Oasis bidet…

Customer photo from Craig's reviewCustomer photo from Craig's reviewCustomer photo from Craig's reviewCustomer photo from Craig's review
Toilet repairWater heater installationPlumbing pipe repair
Donna9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have used Burton’s many times for various jobs & highly recommend them as I have to many family members as well. The technicians are always professional, knowledgeable & courteous. Last job by Jordan was done perfectly as usual. Whether it’s a minor replace or major installation, I would always use Burton’s.

Toilet repairGarbage disposal installationDrain cleaning+ Responsiveness+ Punctuality+ Quality
JamesLocal Guide · 142 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The service technician came out and we talked about a few items. And he was very knowledgeable and I appreciate that.

Plumbing leak detectionPlumbing leak repairFaucet repair+ Punctuality+ Professionalism
Matthew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

WHY? Why do I repeatedly call Burton Plumbing? Drain problem - I called BP - Needed two new toilets- I called BP - Needed new piping - I called BP! WHY? They have proven themselves to be; honest, professional and dependable! These guys are simply the BEST in the business. I know I can count on Burton’s…

Faucet installationGarbage disposal installationToilet installation+ Responsiveness+ Punctuality+ Quality
Bryan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

A little expensive but work was done quickly. Technician was

Plumbing leak detectionOutdoor plumbing system repair+ Punctuality+ Professionalism
JeffLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jason was prompt, courteous, and professional. Can recommend!

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
General1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is a great company to work with. They are always professional and responsive. The provide service for our business and I would highly recommend them for any plumbing services you need.

Outdoor plumbing system repair+ Responsiveness+ Professionalism
Stephanie16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They came out on an emergency call for me to replace a sump pump and look at a failed back up system. The technician James was very professional and courteous. Their quick turnaround time and professionalism really helped de escalate a stressful situation for me.

Plumbing leak repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
JoshuaLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service, Justin was great to work with.

Outdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Kelly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Burton’s Plumbing is easy to get in contact with, they are very helpful and professional. They are excellent with communication and they do excellent work. Thank you!!

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Robert7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

In just a few months apart, this is the second time that we used Burton's Plumbing and Heating. Both times we had Justin who came to the daughter's home that she recently purchased. Justin was honest, polite, considerate courteous, and sincere. I would also say, highly professional as well. The first time was due…

Outdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Brooke2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jason did an excellent job. I would highly him to everyone for any repair. I will use him for all my future jobs. Thank you Jason. You ROCK🤗

Faucet repairOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Yolanda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

He came and got the job done

Outdoor plumbing system repair+ Punctuality+ Professionalism
TerrillLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very cordial and did the service immediately. The technician was very concerning and nice.

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Gary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Burtons did an excellent job. I would recommend Burton’s to anyone that needs plumbing help. The people are really nice and will help you out whatever you need done. Thanks for all your help. I will have them back in the future.

Plumbing leak detectionShower installationToilet installation+ Punctuality+ Quality+ Professionalism
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Good technician

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Harry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Burton Plumbing did a superb job. James did fine, excellent work. All questions and concerns were answered and good advice given. The work was done quickly and well. They cleaned and took away all packing and debris. Justin did superb work and answered all questions. Prices are reasonable. They definitely know…

Faucet installationToilet installationFaucet repair
Kelly6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I give Burton's Plumbing my highest recommendation. We were first introduced to this company when they came out to scope a service pipe to see if it was broken. While there, we asked for estimates on a number of projects: putting in a new kitchen faucet, hooking up a gas dryer, replacing piping in the bathroom…

Plumbing leak detectionFaucet installationFaucet repair+ Responsiveness+ Punctuality+ Quality
Rick8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We've used Burten's for years! Such a good team - I'm so comfortable with the service, the quality, and the value. I don't think twice when I have I have a plumbing issue.

Faucet installationFaucet repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Michael12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jason Palmer was professional, cordial and thorough in identifying problems with sinks, outside outlets, and a toilet. He explained the problems in a way that I could understand. He corrected everything in a diligent manner, and pointed out why one faucet needed to be replaced.

Plumbing leak detectionOutdoor plumbing system repairToilet repair+ Responsiveness+ Punctuality+ Quality
Donna8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional. If you want it done right, then you want to use Burton’s Heating and Cooling.

Faucet installationShower installationToilet installation+ Responsiveness+ Punctuality+ Quality
J3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Rating only, no written review.

Paid $400–600Great pricePlumbing pipe repairOutdoor plumbing system repair
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★

Rating only, no written review.

Paid $300–400Reasonable pricePlumbing leak detectionOutdoor plumbing system repair
Mark7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality

Show more outdoor plumbing system repair reviews (13 more) →

Price

$292-14% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 65%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning212$39–$295
Plumbing pipe repair180$248–$1.2k
Toilet repair156$166–$480
Plumbing leak detection105$54–$520
Faucet repair104$148–$517
Water heater installation94$1.2k–$2.4k
Plumbing leak repair86$216–$988
Faucet installation86$340–$755

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