Experts Reviews · Company report
Burton's Plumbing & Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%58+4.1Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Burton's Plumbing & Heating

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 2,212 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Burton's Plumbing & Heating is better than 91% of garbage disposal repair.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Burton's Plumbing & Heating is better than 91% of garbage disposal repair.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Burton's Plumbing & Heating is better than 96% of garbage disposal repair.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Burton's Plumbing & Heating is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Burton's Plumbing & Heating is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Burton's Plumbing & Heating is better than 58% of garbage disposal repair.C
58

Reviews for your job

Customers hired Burton's Plumbing & Heating for 8 kinds of job.

Burton's Plumbing & Heating for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.182
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$248–$1.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 182 Google reviews tagged “Plumbing pipe repair” · showing 40

AngieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Julien Completed a hot water tank flush. Excellent service.

Customer photo from Angie's review
Paid $500–600Reasonable priceShower installationPlumbing pipe repairShower repair
JGT4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Both people (Jason and Trey) were professional and friendly, great work and great service.

Plumbing pipe repairShower repair+ Responsiveness+ Punctuality+ Quality
DeborahLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Great customer service! Work done in a timely manner. Great price. Would highly recommend!

Faucet repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Patricia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Professional and expedient. Justin was very polite and efficient.

Paid $200–400Reasonable pricePlumbing pipe repair
Katie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I had a house shut off valve start spewing water on a Monday afternoon and contacted Burton’s. It was fixed before noon the day after. Tina was awesome, Justin was awesome! Highly recommend!

Paid $200–400Reasonable pricePlumbing leak detectionPlumbing pipe repair
Curt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Jason was fantastic. Great work and service

Paid $200–400Great pricePlumbing pipe repair
Rick12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Justin did a great job. We needed a new main water shutoff valve for our condo and also a replacement shutoff valve on the hot water tank. He came out the same day we called for an estimate and came back the next day to deliver the service. Justin was informative, efficient, professional, and got the job done in short order. Good job!

Paid $200–400Reasonable pricePlumbing pipe repair
LeslieLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We have used them more than once and they have done great work.

Paid $200–400Great priceGarbage disposal installationPlumbing pipe repairFaucet repair
Cathie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Justin was friendly and very informative! Unfortunately, it turned into more than drain cleaning.

Paid $1–200Not surePlumbing pipe repair
DanLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Re-fitted some leaking gas joints, nice, honest guy, reasonable price, didn't try to up-sell.

Paid $200–400Reasonable pricePlumbing pipe repair
Jean2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jason performed a thorough leak investigation and identified two additional leaks in work previously performed by another individual who, eatly as it turned out, misrepresented himself to me as a plumber. Those leaks were repaired and the hole cut through the wall for access was neatly closed. Jason gave clear…

Paid $400–600Not surePlumbing leak detectionPlumbing pipe repairPlumbing leak repair
Jessica6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I always call Burton’s when I have a plumbing issue. They’ve consistently been friendly, reasonably priced, and do a great job.

Paid $200–400Great pricePlumbing leak detectionPlumbing pipe repair
BrentonLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Their service was painless and easy. The service technician, Justin, that came out was respectful, friendly, and informative. He was professional and kept me informed every step of the way. I always felt in the loop and aware of what he was doing and why. I am appreciative of the work that was completed and will be…

Drain cleaningPlumbing leak detectionPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
StevenLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent. Very satisfied. Almost 2 weeks ago, I had a leak on a Sunday night with water dripping from the basement ceiling area. I shut off the water to the house and called Burtons on Monday morning. Jason was our plumber, and he was able to come on Monday and start searching for the leak. He was very…

Paid $400–600Reasonable pricePlumbing leak detectionPlumbing pipe repair
Shaunard11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The technician Jason Palmer has really been a blessing to our home, he did a excellent job, and when he finished, the service area was clean, we'll always request Jason for our plumbing need, thanks Burton plumbing and Heating.

Reasonable pricePlumbing pipe repair
Collin10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jason did a great job for us. He replaced 3 valves for us in a timely manner and was extremely professional. I highly recommend Burtons and would use them again. Thanks again to Jason and the Burton team!

Plumbing pipe repairPlumbing leak repair
Kitty3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Service was great! Very professional job with attention to detail. So pleased. Will use again

Reasonable pricePlumbing pipe repairFaucet repair
carolLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Best place in town.

Paid $200–400Great priceWater heater repair+ Responsiveness+ Punctuality+ Quality
MrMojitoguruLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Jason was awesome. He did my job and was personable and highly knowledgeable the entire time. Very professional. Recommend highly. Thanks again, Jason.

Plumbing pipe repairFaucet repairFaucet installation
Joan14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My experience with Burton plumbing was excellent. I have used this company before and have always been very satisfied. The technician Julian D. that took care of my issue was very friendly, courteous and professional. Thank you Julian. Thank you Burton plumbing for the great service.

Plumbing pipe repair
KellyLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Thank you Jason for your promptness, suggestions and friendly professionalism. Today was worry free due to your experience, exceptional care and concern. Beautiful installation of a new laundry tub.

Paid $1,000+Reasonable priceGarbage disposal installationDrain cleaningPlumbing leak detection
nick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

jordan and jasmine frickin rule! i never leave reviews but i had such a good experience with burton that i wanted to let yall know. my cast iron stack had a huge crack down the length of it and they got it replaced within 2 hours of starting the job. jordan was super kind and was helpful every step of the way. i…

Paid $800–900Reasonable pricePlumbing pipe repair
Barb1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jason was amazing! So knowledgeable and personable. He put my mind at ease by telling me that all of the things needing fixing could be fixed! Would highly recommend him and Burton’s ANY time!!

Paid $1,000+Reasonable priceGarbage disposal installationPlumbing leak detectionPlumbing pipe repair
RobertLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I very pleased with the work done. They replaced replaced a valve inside and both of our old leaky outside water spigots with new frost free ones!

Customer photo from Robert's reviewCustomer photo from Robert's review
Paid $600–700Reasonable pricePlumbing pipe repairFaucet repair
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jason and Branden were on time, professional, and did great quality work. Thank you so much for your help!

Paid $1,000+Reasonable priceShower installationPlumbing pipe repairFaucet installation
Mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Very professional,in and out before I knew it. Took care of everything with no problems. Recommend them to everyone

Paid $1,000+Great priceGarbage disposal installationPlumbing pipe repairFaucet repair
Bev3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

My repairman Julian was very nice polite and professional. He explained everything very well he was Awesome to do business with.

Plumbing pipe repair
Kathy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jesse was great. Very professional. My sister had some work done by him and she recommended him to me. Glad she did.

Paid $500–600Reasonable pricePlumbing pipe repair
JesseLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I made an appointment for Burtons to come take a look at a leak I had in the kitchen and James and Brandon showed up ready to work. No making another appointment days down the road. They tackled a very tough job in a short amount of time. James was very knowledgeable and left the house in much better shape than he…

Paid $1,000+Reasonable pricePlumbing pipe repair
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

First rate service. They responded quickly and efficiently. Burton is the best!

Paid $200–300Reasonable pricePlumbing pipe repair
Mike10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Good work on time reasonably priced friendly tech will use again

Paid $200–300Reasonable pricePlumbing pipe repair
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We have had Burton's to our home several times (they replaced our water heater and installed a new wash tub). Most recently, they came to repair leaking plumbing under our kitchen sink. We were pleased from start to finish beginning with speaking with Tina in the office and the plumber, Julian, who not only fixed…

Great pricePlumbing leak detectionPlumbing pipe repair
DanaLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Jesse arrived right on time for an emergency repair of my plugged garbage disposal. He snaked the pipes and fixed the leak caused by a cracked seal. Thank you!

Paid $300–400Great pricePlumbing leak detectionPlumbing pipe repairGarbage disposal repair
Cathy12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I was very very please with the service done by Burtons and they were very reasonable. Jesse and Trevon were prompt, courteous and knowledgeable technicians. Thank you so much! I can always depend on Burton's! Highly recommend them!

Paid $200–300Reasonable pricePlumbing pipe repair
MargaretLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★

The first technician I had in December (Jesse) was very nice. Explained things well and helped me decide what to do. Unfortunately due to the nature of replacing pipes, the vibration caused plumbers putty that was hiding another issue (which was not their fault) to be exposed. I remember asking if I needed to be…

Paid $1–100Plumbing pipe repair
Donna11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

First time I used this company and will definitely use again! James was very knowledgeable and so helpful and friendly. He took the time to explain everything to me. Don’t hesitate to call them , extremely polite and professional. Thank you James !

Paid $200–300Reasonable pricePlumbing pipe repair
Mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Very knowledgeable. Excellent workmanship and friendly!!! Jesse was very very competent and capable in his work. Very nice to work with. Burton Plumbing never lets me down!!!

Paid $200–300Great pricePlumbing leak detectionPlumbing pipe repairFaucet installation
Kim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Friendly, competent, reasonable, thorough, they will be who I call first from now on!

Paid $1,000+Reasonable priceGarbage disposal installationDrain cleaningPlumbing pipe repair
Casey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Had some pipes burst under my home, in the crawl space, on Friday. Did the best I could to replace / repair things all weekend, but kept finding more problems. Finally gave in and called the professionals. Burton's sent out Jordan. When he showed up, I explained the situation and apologized because I knew how…

Paid $500–600Reasonable pricePlumbing pipe repairPlumbing leak repair
Timothy17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Jessie did a fantastic job. Highly recommended. Thank you.

Paid $400–500Reasonable pricePlumbing pipe repair

Show more plumbing pipe repair reviews (142 more) →

Price

$292-14% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 65%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning212$39–$295
Plumbing pipe repair180$248–$1.2k
Toilet repair156$166–$480
Plumbing leak detection105$54–$520
Faucet repair104$148–$517
Water heater installation94$1.2k–$2.4k
Plumbing leak repair86$216–$988
Faucet installation86$340–$755

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