Experts Reviews · Company report
Burton's Plumbing & Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%58+4.1Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Burton's Plumbing & Heating

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 2,212 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Burton's Plumbing & Heating is better than 91% of garbage disposal repair.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Burton's Plumbing & Heating is better than 91% of garbage disposal repair.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Burton's Plumbing & Heating is better than 96% of garbage disposal repair.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Burton's Plumbing & Heating is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Burton's Plumbing & Heating is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Burton's Plumbing & Heating is better than 58% of garbage disposal repair.C
58

Reviews for your job

Customers hired Burton's Plumbing & Heating for 8 kinds of job.

Burton's Plumbing & Heating for sewer cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.54
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$161–$493
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 54 Google reviews tagged “Sewer cleaning” · showing 40

Krystal4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Had our main line drain snaked. Jordan was our technician. Very friendly and knowledgeable. I am pleased with the work he did. Highly recommend.

Paid $1–200Great priceSewer cleaning
Christine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have been a customer Burton's for years. They are professional friendly and on time. I came to them because I had issues with roots from trees 🌳 coming into my sewer drain. They assets the issue came up with a treatment plan and now I don't have sewer backups. I would recommend them for anyone having plumbing issues.

Paid $200–400Reasonable priceSewer cleaning
Kristie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had 2 services performed in one week and both were of an emergent situation. In both cases we were able to have a technician come out in a matter of 1 hour from the time of the call to them. Highly satisfied with both Justin and Jesse. Would definitely recommend to everyone.

Paid $200–400Reasonable priceToilet repairSewer cleaning
Kim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Scheduling was easy, fast, and friendly. The technician Julian was amazing. Informative, polite, and respectful of my home. I will continue to use Burtons for any plumbing issues I have.

Paid $1–200Reasonable priceSewer cleaning
Rhonda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Julian was professional and very polite. We needed are main line unblocked and he kept on it until it was completed. Extremely happy with the job he did. We will be calling Burton's for any future plumbing issues , as well as recommend to others. Great job. Thank you 5 stars

Paid $1–200Great priceSewer cleaning
Collins4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Julian, our tech, was most helpful and patient answering all of our questions in a very professional manner. He worked so very hard at fixing our main sewer line issues going over and beyond what one would expect from a plumbing company. Many thanks to him and Burton’s Plumbing for all they have done for us.

Paid $200–400Great priceSewer cleaningService not listed
Jerry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

The service was prompt, professional, and everything about my plumbing issue was explained throughly and in detail. I will certainly call Burton's Plumbing and Heating again.

Paid $500–600Reasonable priceSewer cleaningService not listed
DennisLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service and very thorough work. Julian was very kind, clean, and did good work. The back office was very good about communicating as well.

Paid $300–400Great priceDrain cleaningPlumbing leak detectionSewer cleaning
Lorry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Awsome, polite and explained the entire process

Paid $100–200Reasonable priceToilet repairSewer cleaning
Craig6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jesse and his trainee did a great job of fixing our slow drains.

Paid $200–300Reasonable priceSewer cleaning
Elkwood1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Julian was very thorough and extremely pleasant.

Paid $200–300Great priceSewer cleaning
Mark4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very professional fast and efficient also good advise to prevent problems from reoccurring

Paid $100–200Reasonable priceDrain cleaningSewer cleaning
Loretta4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Jordan Moore arrived on time . Very friendly, respectful, respectable. He cleared my blocked basement floor drain . Worked quic kly. He cleaned the floor area well. I will recommend him to friends and hire him for my future plumbing needs.

Sewer cleaning
PennyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Burton’s Plumbing & Heating came same day and Justin answered all my questions and made me at ease. 5 outta 5!!

Sewer cleaning
Kim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Friendly, competent, reasonable, thorough, they will be who I call first from now on!

Paid $1,000+Reasonable priceGarbage disposal installationDrain cleaningPlumbing pipe repair
DennisLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Super friendly and knowledgeable came right in and laid out his plan of attack with flawless execution. Will be my only plumbing call when ever I need work.

Reasonable priceSewer cleaning
Justin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Fast

Paid $800–900Reasonable priceSewer cleaning
Cheryl1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Justin Z . was awesome. When I noticed water coming out of the drains in my basement rec room and laundry room I was extremely happy that I was able to get it snaked the same afternoon that I called Burton Plumbing. Tina was so kind on the phone when I called to set up the service call. I can't thank them…

Paid $100–200Great priceSewer cleaning
Ron8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast polite and knowledgeable. Would highly recommend.

Reasonable priceSewer cleaning
Donna9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have used Burton’s many times for various jobs & highly recommend them as I have to many family members as well. The technicians are always professional, knowledgeable & courteous. Last job by Jordan was done perfectly as usual. Whether it’s a minor replace or major installation, I would always use Burton’s.

Toilet repairGarbage disposal installationDrain cleaning+ Responsiveness+ Punctuality+ Quality
WillLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★

They are always on time and have helped our drain issues both times they were out.

Sewer cleaning
Kathy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The crew was friendly and professional. They arrived on schedule and performed the job quickly and effectively. Highly recommend!

Sewer cleaningDrain cleaning+ Responsiveness+ Punctuality+ Quality
ShellDoWell3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service....even on 4th of July! Thanks Jordon (and Tina)!

Sewer cleaning
Nancy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Called before he came. Great customer service: friendly, got right to work, completed job and was gone. Thank you! 2020 follow up visit 1year later. Continued great customer service. Super job. Thanks again! 2023. Always great service!! Thank you.

Sewer cleaningService not listed
Gail6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Good work and pleasant sevice. Took longer to get an appointment for service this time my, only issue

Faucet installationGarbage disposal installationToilet installation+ Punctuality+ Quality+ Professionalism
Paul8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

First time using Burton plumbing, very good company. Jordan was a outstanding service technician, very knowledgeable and friendly.

Sewer cleaning+ Professionalism
Peggy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used Burton's for a number of years and have NEVER been disappointed. I have called them for small jobs to large they are on time, courteous, friendly, honest and knowledgeable. I have complete trust in their quality and follow-up and they have never disappointed. They will continue as my "go to" for all…

Faucet installationGarbage disposal installationShower installation+ Responsiveness+ Punctuality+ Quality
Allan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

have used burton plbg for numerous jobs and have been very happy with there work. there techs are curtious and complete the job and clean up after there done. they are also good about what they are doing and suggestions for future.

Sewer cleaningDrain cleaning
Thomas5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jordan was very friendly, knowledgeable, and informative. He answered all my questions, and cleaned up his mess.

Sewer cleaning+ Responsiveness+ Punctuality+ Quality
GLENN1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Technician arrived for my emergency basement flooded appointment exactly on time he proceeded to clear the main sewer line and within 15 minutes he had it all clear accomplished his objective packed up his equipment processed paperwork and I was very happy with the service of Burton's.

Sewer cleaningDrain cleaning
Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Service tech was professional on time and didn't try to rip me off would recommend them and am using them again anytime I have a problem

Sewer cleaning+ Responsiveness+ Punctuality+ Quality
Daniel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My home is almost 100 creating unique challenges. Burton's has always given quality service and will continue to be my go to in the future.

Sewer cleaningDrain cleaning+ Responsiveness+ Punctuality+ Quality
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Fast friendly service, good price and quality information. Will use again.

Shower repairSewer cleaning+ Responsiveness+ Punctuality+ Professionalism
VeronicaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was very pleased with the service and the experience was very reasurring. The Tech was very through.He patiently answered all my questions. I really loved that he took the time to protect my carpet and furnishings. Thanks so much!

Sewer cleaning+ Responsiveness+ Punctuality+ Professionalism
M1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Will keep referring Burtons. Justin very professional. They come same day.

Sewer cleaningService not listed+ Professionalism
Dave5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Always know when I have questions, Tom and Kurt are always there to answer my questions, Fast and courteous, and very thorough. Highly recommend for any service you may need!!! Thanks again Tyler!!!

Sewer cleaningDrain cleaningService not listed+ Responsiveness+ Punctuality+ Professionalism
Cheryl14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great place! Very professional, on time, and great service

Sewer cleaning+ Responsiveness+ Punctuality+ Quality
Madison2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jesse was very helpful and came out to help with our drain within an hour of calling….professional, affordable, and took the time to educate us on how to prevent from further back ups. We will definitely be using them again.

Sewer cleaning+ Responsiveness+ Punctuality+ Quality
Deborah7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The gentleman was very informative. Explains in details. It helped because I knew nothing about plumbing. We have found our new plumber with Burton. Great job!.... also they came with in couple of hours of phone call.

Sewer cleaning
Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very pleased with Jordan’s knowledge, politeness & professionalism. He was efficient & thorough.

Sewer cleaning+ Responsiveness+ Punctuality+ Quality

Show more sewer cleaning reviews (14 more) →

Price

$292-14% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 65%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning212$39–$295
Plumbing pipe repair180$248–$1.2k
Toilet repair156$166–$480
Plumbing leak detection105$54–$520
Faucet repair104$148–$517
Water heater installation94$1.2k–$2.4k
Plumbing leak repair86$216–$988
Faucet installation86$340–$755

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