Experts Reviews · Company report
Burton's Plumbing & Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%58+4.1Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Burton's Plumbing & Heating

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 2,212 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Burton's Plumbing & Heating is better than 91% of garbage disposal repair.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Burton's Plumbing & Heating is better than 91% of garbage disposal repair.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Burton's Plumbing & Heating is better than 96% of garbage disposal repair.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Burton's Plumbing & Heating is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Burton's Plumbing & Heating is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Burton's Plumbing & Heating is better than 58% of garbage disposal repair.C
58

Reviews for your job

Customers hired Burton's Plumbing & Heating for 8 kinds of job.

Burton's Plumbing & Heating for sewer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.37
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$600–800
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$239–$2.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 37 Google reviews tagged “Sewer repair”

Phil1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Both technicians were very professional and courteous and more importantly knowledgeable

Paid $600–800Reasonable priceSewer repair
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jason and Branden were on time, professional, and did great quality work. Thank you so much for your help!

Paid $1,000+Reasonable priceShower installationPlumbing pipe repairFaucet installation
Susanne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The two men that came to do the work were very pleasant and professional with a high work ethic. They showed us on the camera what we were looking at and what the issues were. The next step is to get a quote for repairs. Nice job fellas!

Sewer repair+ Responsiveness+ Punctuality+ Professionalism
GinaLocal Guide · 489 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

James was very friendly very professional and did a great job at putting in an access panel and repairing my bathroom sink, yes I would use Burton Plumbing again. I just moved, And James came to do the repairs at my second home, he always does beautiful work. Did a great job replumbing my whole entire house, They…

Plumbing leak detectionPlumbing pipe repairSewer repair
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and communication was great

Sewer repair+ Responsiveness+ Punctuality+ Professionalism
Greg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used Burton plumbing in the past. Justin, was very thorough, has great communication did a fantastic job. Thank you Burton plumbing.

Sewer repair+ Responsiveness+ Punctuality+ Quality
Peggy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used Burton's for a number of years and have NEVER been disappointed. I have called them for small jobs to large they are on time, courteous, friendly, honest and knowledgeable. I have complete trust in their quality and follow-up and they have never disappointed. They will continue as my "go to" for all…

Faucet installationGarbage disposal installationShower installation+ Responsiveness+ Punctuality+ Quality
Courtney5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent customer service. They will not try to scam you. Technician was extremely professional. Burton's will forever be my go to.

Plumbing leak repairSewer repair+ Responsiveness+ Punctuality+ Quality
Brian10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Used them for years. Pricey, but quality.

Faucet installationPlumbing leak repairFaucet repair+ Punctuality+ Quality+ Professionalism
Sue2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tyler was professional, friendly and awesome. We will recommend your company to anyone that needs a great plumber. Thank you so much!

Sewer repair+ Responsiveness+ Punctuality+ Quality
Godly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Tyler is actually the best, really hope I remember his name because dude deserves a raise, I had 3 other plumbers come and estimate damages on my house and two of them shrugged their shoulders saying they didn’t know what to do, and the third had said we needed to tear up our floor in the kitchen which is a major…

Faucet installationShower installationFaucet repair+ Responsiveness+ Punctuality+ Quality
ThomasLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Very courteous and performed the job quickly. Gave good insight and advice. Excellent service.

Water heater installationPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
Donna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Couldn’t have been more satisfied with the price and labor of this company. The service technician they sent to do the job was knowledgeable, respectful , clean and was in and out of the house within a couple of hours with pipes cleaned and repaired. I would refer this Company to friends and family Timothy Bozarth

Plumbing pipe repairSewer repair
bigred52020001 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

having an issue with a basement toilet flushing. called Burton to snake the drain. after telling the gentleman about the issue, we discussed what could be causing the issue. he tried to put his snake through but was hitting something hard. issue was at the beginning of the line. took his camera and discovered…

Plumbing pipe repairSewer repairDrain cleaning+ Punctuality+ Value
StephanieLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent service!

Sewer repair+ Responsiveness+ Punctuality+ Quality
lgr20135 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They did a great job.

Sewer repair
Nick10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Burton's Plumbing is by far the number 1 plumber around. After going through another plumbing company to figure out the issue we were having, Burton's came in and knocked it out. Very professional, and prompt. James, Jesse, Jordan & Tony were amazing with this huge job and we couldn't have asked for better…

Plumbing leak detectionPlumbing pipe repairSewer repair+ Responsiveness+ Quality
Viorel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had the best experience with Burton Plumbing! James was very professional and patient with explanations what was wrong with our plumbing/sewer lines. Saved their number for future projects! Thank you Burton plumbing, you saved the day!!!!

Sewer repair
ChrisLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Justin came out to provide a quote for some custom work - professional, on time, knowledgeable. Conversation led to some excellent ideas for future work at a very affordable price, which I fully plan to follow-up on in the next month or three. Keep up the great work. Edit: Justin and a helper came out to perform…

Plumbing pipe repairSewer repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
EricLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

All is corrected properly. Justin was professional, knowledgeable, respectful of the home, clean and thorough.

Sewer repair+ Responsiveness+ Punctuality+ Quality
Rochelle12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Good work. Explained drain problem and recommended future maintenance.

Sewer repair
Kim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The technician Jesse was very courteous, professional, friendly and informative. Overall very pleased with the company and his service, would highly recommend.

Sewer repair
Tammy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

James came in did the job and left that quick.

Sewer repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Very nice answered all my questions. Jesse and his crew were very nice and did a fantastic job. Highly recommend Burton's Plumbing &Heating

Plumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
Aidan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing pipe repairSewer repairSewer cleaning+ Responsiveness+ Punctuality+ Quality
Bruce4 years ago★★★★★

Rating only, no written review.

Sewer repair+ Punctuality+ Professionalism
Fadi4 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionFaucet installationShower installation+ Responsiveness+ Punctuality+ Quality
Jim4 years ago★★★★★

Rating only, no written review.

Sewer repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Eddie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Sewer repair+ Professionalism
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Sewer repairDrain cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Carey8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Sewer repair+ Quality+ Professionalism+ Value
Sharrod3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Sewer repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Cynthia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Sewer repair+ Responsiveness+ Punctuality+ Quality
Adrian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Sewer repair
MichaelLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Faucet installationGarbage disposal installationWater heater installation+ Responsiveness+ Punctuality+ Quality
TrinaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Sewer repairService not listed+ Responsiveness+ Punctuality+ Quality
Steve7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Sewer repair+ Punctuality+ Professionalism+ Value

Price

$292-14% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 65%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning212$39–$295
Plumbing pipe repair180$248–$1.2k
Toilet repair156$166–$480
Plumbing leak detection105$54–$520
Faucet repair104$148–$517
Water heater installation94$1.2k–$2.4k
Plumbing leak repair86$216–$988
Faucet installation86$340–$755

Compare with