Experts Reviews · Company report
Burton's Plumbing & Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%58+4.1Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Burton's Plumbing & Heating

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 2,212 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Burton's Plumbing & Heating is better than 91% of garbage disposal repair.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Burton's Plumbing & Heating is better than 91% of garbage disposal repair.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Burton's Plumbing & Heating is better than 96% of garbage disposal repair.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Burton's Plumbing & Heating is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Burton's Plumbing & Heating is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Burton's Plumbing & Heating is better than 58% of garbage disposal repair.C
58

Reviews for your job

Customers hired Burton's Plumbing & Heating for 8 kinds of job.

Burton's Plumbing & Heating for shower repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.43
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$545
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 43 Google reviews tagged “Shower repair” · showing 20

AngieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Julien Completed a hot water tank flush. Excellent service.

Customer photo from Angie's review
Paid $500–600Reasonable priceShower installationPlumbing pipe repairShower repair
JGT4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Both people (Jason and Trey) were professional and friendly, great work and great service.

Plumbing pipe repairShower repair+ Responsiveness+ Punctuality+ Quality
Susan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very satisfied with service. Technician very knowledgeable, professional. Highly recommend this company for plumbing needs

Paid $200–400Great pricePlumbing leak detectionShower repair
Mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Very professional,in and out before I knew it. Took care of everything with no problems. Recommend them to everyone

Paid $1,000+Great priceGarbage disposal installationPlumbing pipe repairFaucet repair
Gail5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

After having other "plumbers" try to replace bathtub faucets and shower head, and REALLY messed it up we called Burton's Plumbing to come give us an estimate. Jason came out for the estimate, he was so friendly, professional and made sure we knew exactly what would be done and at what cost. Justin was the plumber…

Faucet installationShower repairPlumbing leak repair
Nick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We have had Burton’s do work for us on a couple different occasions and it has always been an easy and professional experience. They have always been prompt, knowledgeable, and their work is top quality.

Paid $300–400Reasonable pricePlumbing leak detectionFaucet repairShower repair
Melissa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Justin & Brandon were pleasant to speak with & were very professional. They did a good job with the work that needed to be done. They did not over sell me work that "could be done." They only addressed my concerns. They were willing to explain things when asked. They did not leave garbage behind and wore booties…

Reasonable priceShower repair
Colleen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Burton Plumbing & Heating technician Jason Palmer was marvelous. He was so kind about my tight access to my bathtub water controls. He took time to review photos my downstairs neighbor sent me of damage in her condo bathroom. Jason diagnosed the problem quickly and immediately ordered the parts. Unfortunately…

Paid $200–300Reasonable priceShower repairPlumbing leak repair
Pat18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Great service,knowledgable staff and reasonable pricing.

Paid $300–400Great priceShower repair
ShelbyLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We love this guy and will always ask for his service and he does a great job.

Reasonable priceDrain cleaningShower repair
Carol7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Serviceman was very punctual,thourough,professional. He also explained my options.Thank you

Paid $300–400Plumbing leak detectionShower repair
MaryLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This is my 3rd time using Burtons and I have a lot to cover this time...2 toilets and shower faucet repair. I am very happy with their service. I have a tag team working on the plumbing, Jesse, Jason and Jordan...(I wonder if everyone with a J initial works here? Lol) They are knowledgeable, polite, and on time. Thanks everyone 🛁🚽🚽

Drain cleaningPlumbing leak detectionShower repair+ Responsiveness+ Punctuality+ Quality
Teresa11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

After an inspection, the cause of our leak was quickly located and corrected.

Plumbing leak detectionShower repair+ Professionalism
Brenda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very happy with the service and communication.

Shower repairToilet repair+ Responsiveness+ Punctuality+ Quality
lori7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jason was seriously awesome. He was ultra-courteous and accomodating with my dad's hearing impairment. He was exceptionally knowledgeable and provided options for future projects we inquired about. My dad and I are more than happy with the repair done on the shower and will absolutely be contacting Burton's…

Shower repair+ Responsiveness+ Punctuality+ Quality
SamvidLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Available same day. Job was done quickly. Arrived on time.

Faucet repairShower repair+ Responsiveness+ Punctuality
Peggy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used Burton's for a number of years and have NEVER been disappointed. I have called them for small jobs to large they are on time, courteous, friendly, honest and knowledgeable. I have complete trust in their quality and follow-up and they have never disappointed. They will continue as my "go to" for all…

Faucet installationGarbage disposal installationShower installation+ Responsiveness+ Punctuality+ Quality
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Fast friendly service, good price and quality information. Will use again.

Shower repairSewer cleaning+ Responsiveness+ Punctuality+ Professionalism
Marcus5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

On time, affordable, quick, and professional service. Thanks!

Shower repair+ Responsiveness+ Quality+ Professionalism
Marlene3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I would recommend them for all my plumbing repairs. They were honest, friendly and fixed my issue quickly!

Shower repair+ Responsiveness+ Punctuality+ Quality

Show more shower repair reviews (23 more) →

Price

$292-14% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 65%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning212$39–$295
Plumbing pipe repair180$248–$1.2k
Toilet repair156$166–$480
Plumbing leak detection105$54–$520
Faucet repair104$148–$517
Water heater installation94$1.2k–$2.4k
Plumbing leak repair86$216–$988
Faucet installation86$340–$755

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