Experts Reviews · Company report
Burton's Plumbing & Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%58+4.1Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Burton's Plumbing & Heating

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 2,212 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Burton's Plumbing & Heating is better than 91% of garbage disposal repair.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Burton's Plumbing & Heating is better than 91% of garbage disposal repair.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Burton's Plumbing & Heating is better than 96% of garbage disposal repair.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Burton's Plumbing & Heating is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Burton's Plumbing & Heating is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Burton's Plumbing & Heating is better than 58% of garbage disposal repair.C
58

Reviews for your job

Customers hired Burton's Plumbing & Heating for 8 kinds of job.

Burton's Plumbing & Heating for shower repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.43
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$545
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 43 Google reviews tagged “Shower repair” · showing 40

AngieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Julien Completed a hot water tank flush. Excellent service.

Customer photo from Angie's review
Paid $500–600Reasonable priceShower installationPlumbing pipe repairShower repair
JGT4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Both people (Jason and Trey) were professional and friendly, great work and great service.

Plumbing pipe repairShower repair+ Responsiveness+ Punctuality+ Quality
Susan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very satisfied with service. Technician very knowledgeable, professional. Highly recommend this company for plumbing needs

Paid $200–400Great pricePlumbing leak detectionShower repair
Mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Very professional,in and out before I knew it. Took care of everything with no problems. Recommend them to everyone

Paid $1,000+Great priceGarbage disposal installationPlumbing pipe repairFaucet repair
Gail5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

After having other "plumbers" try to replace bathtub faucets and shower head, and REALLY messed it up we called Burton's Plumbing to come give us an estimate. Jason came out for the estimate, he was so friendly, professional and made sure we knew exactly what would be done and at what cost. Justin was the plumber…

Faucet installationShower repairPlumbing leak repair
Nick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We have had Burton’s do work for us on a couple different occasions and it has always been an easy and professional experience. They have always been prompt, knowledgeable, and their work is top quality.

Paid $300–400Reasonable pricePlumbing leak detectionFaucet repairShower repair
Melissa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Justin & Brandon were pleasant to speak with & were very professional. They did a good job with the work that needed to be done. They did not over sell me work that "could be done." They only addressed my concerns. They were willing to explain things when asked. They did not leave garbage behind and wore booties…

Reasonable priceShower repair
Colleen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Burton Plumbing & Heating technician Jason Palmer was marvelous. He was so kind about my tight access to my bathtub water controls. He took time to review photos my downstairs neighbor sent me of damage in her condo bathroom. Jason diagnosed the problem quickly and immediately ordered the parts. Unfortunately…

Paid $200–300Reasonable priceShower repairPlumbing leak repair
Pat18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Great service,knowledgable staff and reasonable pricing.

Paid $300–400Great priceShower repair
ShelbyLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We love this guy and will always ask for his service and he does a great job.

Reasonable priceDrain cleaningShower repair
Carol7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Serviceman was very punctual,thourough,professional. He also explained my options.Thank you

Paid $300–400Plumbing leak detectionShower repair
MaryLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This is my 3rd time using Burtons and I have a lot to cover this time...2 toilets and shower faucet repair. I am very happy with their service. I have a tag team working on the plumbing, Jesse, Jason and Jordan...(I wonder if everyone with a J initial works here? Lol) They are knowledgeable, polite, and on time. Thanks everyone 🛁🚽🚽

Drain cleaningPlumbing leak detectionShower repair+ Responsiveness+ Punctuality+ Quality
Teresa11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

After an inspection, the cause of our leak was quickly located and corrected.

Plumbing leak detectionShower repair+ Professionalism
Brenda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very happy with the service and communication.

Shower repairToilet repair+ Responsiveness+ Punctuality+ Quality
lori7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jason was seriously awesome. He was ultra-courteous and accomodating with my dad's hearing impairment. He was exceptionally knowledgeable and provided options for future projects we inquired about. My dad and I are more than happy with the repair done on the shower and will absolutely be contacting Burton's…

Shower repair+ Responsiveness+ Punctuality+ Quality
SamvidLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Available same day. Job was done quickly. Arrived on time.

Faucet repairShower repair+ Responsiveness+ Punctuality
Peggy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used Burton's for a number of years and have NEVER been disappointed. I have called them for small jobs to large they are on time, courteous, friendly, honest and knowledgeable. I have complete trust in their quality and follow-up and they have never disappointed. They will continue as my "go to" for all…

Faucet installationGarbage disposal installationShower installation+ Responsiveness+ Punctuality+ Quality
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Fast friendly service, good price and quality information. Will use again.

Shower repairSewer cleaning+ Responsiveness+ Punctuality+ Professionalism
Marcus5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

On time, affordable, quick, and professional service. Thanks!

Shower repair+ Responsiveness+ Quality+ Professionalism
Marlene3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I would recommend them for all my plumbing repairs. They were honest, friendly and fixed my issue quickly!

Shower repair+ Responsiveness+ Punctuality+ Quality
Godly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Tyler is actually the best, really hope I remember his name because dude deserves a raise, I had 3 other plumbers come and estimate damages on my house and two of them shrugged their shoulders saying they didn’t know what to do, and the third had said we needed to tear up our floor in the kitchen which is a major…

Faucet installationShower installationFaucet repair+ Responsiveness+ Punctuality+ Quality
Nancy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Justin arrived right on time and had the sump pump replaced in short order. He was very professional and did a great job cleaning up. Price was very reasonable. I will definitely use them again. On 5/24/22 used Burton for toilet and shower repair. Jason was very knowledgeable, went over the pros and cons of…

Shower repairToilet repair
Margaret4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These are my go-to guys. Definitely the ATeam with great management and leadership. As a landlord, I need to know my Service Team is reliable and knowledgeable. When my own hot water heater seemed like it was about to explode one evening (after hours), they talked me through shutting it down, assured me it would…

Water heater installationGarbage disposal repairShower repair+ Responsiveness+ Professionalism
Harry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Burton Plumbing did a superb job. James did fine, excellent work. All questions and concerns were answered and good advice given. The work was done quickly and well. They cleaned and took away all packing and debris. Justin did superb work and answered all questions. Prices are reasonable. They definitely know…

Faucet installationToilet installationFaucet repair
Kelly6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I give Burton's Plumbing my highest recommendation. We were first introduced to this company when they came out to scope a service pipe to see if it was broken. While there, we asked for estimates on a number of projects: putting in a new kitchen faucet, hooking up a gas dryer, replacing piping in the bathroom…

Plumbing leak detectionFaucet installationFaucet repair+ Responsiveness+ Punctuality+ Quality
LLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This is one of the best businesses I have dealt with. I am by nature very skeptical and sad to say at times critical when it comes to services. Cannot find anything wrong with this company. James was very quick and efficient. Had an apprentice with him who was also excellent!!!!

Plumbing leak detectionFaucet repairShower repair
David10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Burton's came in and repaired a leak in my shower that was dripping down onto the kitchen ceiling. The repairman Justin diagnosed the problem quickly and repaired the leak quickly and at a very reasonable price. Thank you very much.

Shower repair
BobLocal Guide · 80 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

So, I called around 1:40 pm today on Friday the 13th and as luck would have it they could fit us in today from 2 to 5. At 1:50 Jason calls and says he can be here in 10 minutes! After looking over our situation and giving a very nice price quote he started the project. Three and a half hours later we had a brand new…

Shower repair+ Responsiveness+ Punctuality+ Quality
TimothyLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Burtons Plumbing & Heating was great from start to finish. I am beyond satisfied with everyone including Tina the receptionist, Justin who gave the quote , and Jason Palmer who completed the repair. Of course the repair was my greatest concern and with that I can't praise Jason's work enough. He did an excellent…

Plumbing leak detectionFaucet installationShower installation
Mary3 months ago★★★★★

Rating only, no written review.

Paid $400–600Reasonable priceShower repair
Kathryn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Faucet installationFaucet repairShower repair+ Professionalism
Jack1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Shower repairService not listed+ Responsiveness+ Punctuality+ Quality
Diane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Toilet installationShower repairWater heater repair+ Responsiveness+ Punctuality+ Quality
Brian4 years ago★★★★★

Rating only, no written review.

Faucet repairShower repair+ Responsiveness+ Punctuality+ Quality
Fadi4 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionFaucet installationShower installation+ Responsiveness+ Punctuality+ Quality
Anita9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Shower repair+ Punctuality+ Quality+ Professionalism
LeeAndre'a3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing pipe repairShower repair+ Responsiveness+ Punctuality+ Quality
Antonio1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Shower repairDrain cleaning+ Responsiveness+ Punctuality+ Professionalism
RebeccaLocal Guide · 174 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Faucet repairShower repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Lori6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Shower repairToilet repairDrain cleaning+ Responsiveness+ Punctuality+ Professionalism

Show more shower repair reviews (3 more) →

Price

$292-14% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 65%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning212$39–$295
Plumbing pipe repair180$248–$1.2k
Toilet repair156$166–$480
Plumbing leak detection105$54–$520
Faucet repair104$148–$517
Water heater installation94$1.2k–$2.4k
Plumbing leak repair86$216–$988
Faucet installation86$340–$755

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