Experts Reviews · Company report
Burton's Plumbing & Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%58+4.1Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Burton's Plumbing & Heating

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 2,212 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Burton's Plumbing & Heating is better than 91% of garbage disposal repair.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Burton's Plumbing & Heating is better than 91% of garbage disposal repair.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Burton's Plumbing & Heating is better than 96% of garbage disposal repair.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Burton's Plumbing & Heating is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Burton's Plumbing & Heating is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Burton's Plumbing & Heating is better than 58% of garbage disposal repair.C
58

Reviews for your job

Customers hired Burton's Plumbing & Heating for 8 kinds of job.

Burton's Plumbing & Heating for toilet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.47
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$800–1,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$314–$1.3k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 16
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 47 Google reviews tagged “Toilet installation” · showing 20

ElizabethLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I call Burtons for all my plumbing repairs, never have I been disappointed, will continue to use. Justin just replaced garbage disposal, flushed hot water tank, repaired the leaky pipe and snaked the main drain. He did an awesome job and a pleasure to speak with. Great price and I will always be a Burtons customer.…

Paid $800–1,000Great priceToilet installationDrain cleaningWater tank installation
Chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I was very pleased with the service that I received from Burton's plumbing and heating. I called them to repair a shut off valve to my toilet. Even though the valve was in the shut-off position, water continued to slowly come into the tank and water also started dripping from the valve. First of all, I called…

Paid $400–500Reasonable priceToilet repairToilet installation
Michelle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They are great people. The work they've done for me has been excellent.

Paid $600–700Great priceToilet installation
Sherry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

The service was absolutely wonderful. JUSTIN explained everything , was kind and absolutely excellsnt. Burtons plumbing and heating is THE place to go for anything involving help with anything connected with plumbing and heating needs! It's not just the BEST place... it's the ONLY place tp go for any kind of…

Paid $700–800Reasonable priceToilet repairToilet installation
Greg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Everyone on their team was professional, understanding, and easy to work with. It’s why we always call them.

Plumbing pipe repairToilet installation
Kimberly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★

Timely, personable, professional installation - but would recommend laying down tarp or other material on flooring to catch dripping water and caulking flakes when exiting home with discarded fixtures.

Paid $100–200Great priceToilet installation
RichardLocal Guide · 491 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

phone call, set up appointment, received estimate and replaced toilet for high rise. Arrived in the time frame and quickly replaced the toilet and cleaned up afterward. Very efficient, friendly service. Would recommend.

Toilet installation
Matthew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

WHY? Why do I repeatedly call Burton Plumbing? Drain problem - I called BP - Needed two new toilets- I called BP - Needed new piping - I called BP! WHY? They have proven themselves to be; honest, professional and dependable! These guys are simply the BEST in the business. I know I can count on Burton’s…

Faucet installationGarbage disposal installationToilet installation+ Responsiveness+ Punctuality+ Quality
Cornelia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Burtons installed a new bathroom for us and did a superb job. They were here on time, very friendly, professional and informative. The job was completed in the time they said. Great company that you can count on doing what they said they would do. Thanks Burtons!

Shower installationToilet installationService not listed+ Responsiveness+ Punctuality+ Quality
Gail6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Good work and pleasant sevice. Took longer to get an appointment for service this time my, only issue

Faucet installationGarbage disposal installationToilet installation+ Punctuality+ Quality+ Professionalism
Peggy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used Burton's for a number of years and have NEVER been disappointed. I have called them for small jobs to large they are on time, courteous, friendly, honest and knowledgeable. I have complete trust in their quality and follow-up and they have never disappointed. They will continue as my "go to" for all…

Faucet installationGarbage disposal installationShower installation+ Responsiveness+ Punctuality+ Quality
Eva8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very knowledgeable employees. Professional. Willing to listen and answer all my questions. Today I had a hot water tank replaced. Called at 8 am, new tank was in by 10:30. Very happy with the company and their employees. I would highly recommend them.

Toilet installationWater heater installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Gregory1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great job. Clean n fast.

Toilet installation+ Professionalism
Gary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fast great service and friendly staff 👍 every time.

Toilet installation
Raymond3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jason called ahead, arrived on time. Knowledgeable about all questions and explained repair options. Very conscious about soiling..used booties and tarps for traffic areas. Finished quickly and did all water shutoffs, etc. Friendly. expert, and nice guy.

Plumbing leak detectionToilet installationToilet repair+ Responsiveness+ Punctuality+ Quality
Gary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Burtons did an excellent job. I would recommend Burton’s to anyone that needs plumbing help. The people are really nice and will help you out whatever you need done. Thanks for all your help. I will have them back in the future.

Plumbing leak detectionShower installationToilet installation+ Punctuality+ Quality+ Professionalism
JayLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Appointment was for a later date for installation, however I had called earlier due to backup and Burton said that if it became possible they'd send tech to home for clog and installation. Both handled and satisfied, thanks Burton.

Toilet installation+ Punctuality+ Professionalism
Kim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very polite Knows what to do no hesitation. Looks fantastic

Faucet installationShower installationToilet installation+ Responsiveness+ Punctuality+ Quality
Diana8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very friendly and professional. Definitely will call them in future. Also when I called to make appointment they came out in 3 days.

Toilet installation+ Quality+ Professionalism
Brian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fast service and excellent job done including my one piece toilet,and on top all this the price was good.

Faucet installationToilet installation+ Responsiveness+ Punctuality+ Quality

Show more toilet installation reviews (27 more) →

Price

$292-14% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 65%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning212$39–$295
Plumbing pipe repair180$248–$1.2k
Toilet repair156$166–$480
Plumbing leak detection105$54–$520
Faucet repair104$148–$517
Water heater installation94$1.2k–$2.4k
Plumbing leak repair86$216–$988
Faucet installation86$340–$755

Compare with