Experts Reviews · Company report
Burton's Plumbing & Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%58+4.1Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Burton's Plumbing & Heating

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 2,212 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Burton's Plumbing & Heating is better than 91% of garbage disposal repair.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Burton's Plumbing & Heating is better than 91% of garbage disposal repair.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Burton's Plumbing & Heating is better than 96% of garbage disposal repair.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Burton's Plumbing & Heating is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Burton's Plumbing & Heating is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Burton's Plumbing & Heating is better than 58% of garbage disposal repair.C
58

Reviews for your job

Customers hired Burton's Plumbing & Heating for 8 kinds of job.

Burton's Plumbing & Heating for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.156
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$166–$480
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 156 Google reviews tagged “Toilet repair” · showing 40

Lena8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 53 minutes ago★★★★★

Great service

Paid $200–400Reasonable priceToilet repair
CindyLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I have nothing but raves for Burtons Plumbing and Heating. They were on time, the tech was so pleasant and described what I needed in lay terms. Their services fees are more than reasonable. Give them a call, you can't go wrong.

Paid $500–600Great priceToilet repairWater tank repair
Ranee10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Julian was quick and polite. As a woman I felt safe with him in my home.

Paid $1–200Toilet repair
OshawniaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

So when you wake up to a backed up drain and poop, Burtons make your day better. Snaked main drain and reinstalled a leaking toilet in a hour. Professional and kind. I had feces behind the water heater that I couldn't get too, unless the water heater was removed. Burtons had a home made special power washer tool…

Toilet repairDrain cleaning
Ralph2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Julian done a great job as usual. Very professional

Paid $200–400Reasonable priceToilet repair
Pam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

On time and professional

Toilet repair
Nancy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

This is my first choice when I need help. Tina got me an appointment right away to get my toilet running again and Justin was on time, answered all our questions and quickly got the job done at a most reasonable price. I am always satisfied calling Burton’s.

Paid $1–200Great priceToilet repair
Ross4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Julian was extremely prompt and very professional in every way throughout our new toilet installation. He showed us the extra attention to our installation that we have come to expect over the pyears having had Burton’s install water heaters, faucets, and water valve shutoffs. Julian showed us how Burton’s uses…

Paid $200–400Reasonable priceToilet repair
Tim10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Had Burtons out on a Friday evening for a bathroom leak the technician was Jessie I couldn’t have asked for a better technician to come and complete job he was professional and polite I highly recommend them for plumbing issues

Not sureToilet repair
JeffLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Problem solved with quality workmanship! Great Toilet tank rebuild by Julian.

Paid $200–400Reasonable priceToilet repair+ Responsiveness+ Punctuality+ Quality
Karen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I had shut-offs removed and replaced for Laundry room and under sinks in 2 bathrooms. Jason was professional... efficient...and friendly. I would definitely call Burton back for other plumbing needs.

Paid $200–400Toilet repairService not listed
Timothy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Both Jason and Jasmine were very professional. The quality of work was top notch. I'm very pleased and would not hesitate to contact Burtons in the future.

Paid $1,400–1,600Reasonable priceToilet repairShower installation
Nancy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very accomodating, great explanations and clean work. This company is very trustworthy and exceeds my expectations continuously

Paid $1–200Reasonable priceToilet repair
Lawrence5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The experience was a really great experience, Jesse n Brandon were very professional n the work they did also Great Job 👍

Paid $2,000+Great priceToilet repair
Kristie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had 2 services performed in one week and both were of an emergent situation. In both cases we were able to have a technician come out in a matter of 1 hour from the time of the call to them. Highly satisfied with both Justin and Jesse. Would definitely recommend to everyone.

Paid $200–400Reasonable priceToilet repairSewer cleaning
Balvir4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We recently had plumbing service done by Burton's plumbing , Jason is a very nice& polite gentleman, he arrived on time and explained everything done the very neatly .

Paid $200–400Reasonable priceToilet repair
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jordan installed a toilet for me today. He was great! He was professional, courteous, and knowledgeable. I will definitely refer him to anyone w plumbing issues. I will also request him for my future needs. Your company should be grateful to have such an excellent plumber!

Paid $600–800Reasonable priceToilet repair
Robert10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Excellent work. Done quickly. I will definitely use Burton’s again.

Toilet repair
Janice1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jason was excellant knowledge base was great personable also very patient explaining things.

Paid $300–400Reasonable priceToilet repair
ElizabethLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Julian was so great! He knew what he was talking about and did a fantastic job. He is great!

Paid $200–300Reasonable priceToilet repairService not listed+ Professionalism
Jason2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jason came by and addressed my toilet leaking issue. He was knowledgeable, professional and kept it honest and straight with me about what was wrong and pricing and I appreciate service like that. If I ever have a future plumbing need I'm calling Burton's!

Paid $200–300Reasonable priceToilet repair
Chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I was very pleased with the service that I received from Burton's plumbing and heating. I called them to repair a shut off valve to my toilet. Even though the valve was in the shut-off position, water continued to slowly come into the tank and water also started dripping from the valve. First of all, I called…

Paid $400–500Reasonable priceToilet repairToilet installation
Kim9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Curtis was very friendly and knowledgeable..

Paid $200–300Toilet repair+ Professionalism
Donna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Jordan was a very nice young man explained everything and was very pleasant made his equipment work even though he had to come back with a smallest machine the following been using Burton for many years thanks so much

Paid $200–300Reasonable priceToilet repairDrain cleaning
Lorry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Awsome, polite and explained the entire process

Paid $100–200Reasonable priceToilet repairSewer cleaning
Scott9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I just want to say Burton's Plumbing & Heating is top notch in the plumbing and heating industry. The people in the office who I talked to to make my appointment went to great lengths to schedule my appointment quickly and timely. Now on to Julian Dreisbach who is one of the most knowledgeable and polite young men I…

Paid $100–200Great priceToilet repair
Craig7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Great service. Very professional and competent.

Paid $100–200Reasonable priceToilet repairPlumbing leak repair
Andrea1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Knowledgeable technicians, prompt and courteous. Repair was diagnosed and corrected quickly. Thanks so much!

Paid $200–300Great priceToilet repair
Jack1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Highly recommend Jason always does a great job no surprises

Toilet repairPlumbing leak detectionFaucet repair
Dennis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Knowledge of his job!

Reasonable priceToilet repairPlumbing leak detection
Judy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

. We have used Burton Plumbing 3 times and they give quick and efficient service. Technician was very nice also.

Paid $200–300Reasonable priceToilet repairFaucet repair
Deborah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Julien was phenomenal ! Young, but he knew what he was doing !!! I would recommend Burton's Plumbing &Heating for anyone. Half an hour to unplug. !!

Paid $100–200Reasonable priceToilet repair
Sherry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

The service was absolutely wonderful. JUSTIN explained everything , was kind and absolutely excellsnt. Burtons plumbing and heating is THE place to go for anything involving help with anything connected with plumbing and heating needs! It's not just the BEST place... it's the ONLY place tp go for any kind of…

Paid $700–800Reasonable priceToilet repairToilet installation
Steven2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great experience! Pretty simple in and out job. Toilet just needed a quick augering and was back to working.

Paid $100–200Reasonable priceToilet repair
Lupe9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The call was handled so professionally. I got an appointment faster than expected. Julian was so knowledgeable and has a wonderful disposition. So easy to talk with him and help me understand what he could do to solve my issue. 5 stars to Julian.

Paid $100–200Reasonable priceToilet repair
Angela5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Justin did an excellent job for me. The shut off valve on my bathroom toilet was leaking. He gave me a fair and reasonable quote, was respectful and professional and checked some other pipes free of charge and advised me. Immediately covered his shoes before entering and was just the kindest person. Also, every…

Paid $200–300Reasonable priceToilet repair
FranLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

They did a great job. We will always use Burton's Plumbing & Heating.

Paid $300–400Reasonable priceToilet repair
Kim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Excellent knowledge and customer service.

Toilet repair
P4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Timely response with excellent customer service. Great repair. Not cheap, but worth the price. I will use them again.

Toilet repair
Janet6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Jordan and Brandon were so friendly and professional in fixing my leaking toilet. They explained my options and even gave me a discount after quoting me one price. I REALLY appreciate all the communication from Burton's Plumbing before and after my service. I would highly recommend them.

Paid $200–300Great priceToilet repair

Show more toilet repair reviews (116 more) →

Price

$292-14% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 65%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning212$39–$295
Plumbing pipe repair180$248–$1.2k
Toilet repair156$166–$480
Plumbing leak detection105$54–$520
Faucet repair104$148–$517
Water heater installation94$1.2k–$2.4k
Plumbing leak repair86$216–$988
Faucet installation86$340–$755

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