F. SpencerLocal Guide · 29 reviewsTotal number of Google reviews F. has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNot in the area
BustNMoves Moving Company
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%36+8.7Value 14%100+14.1Replies to reviews 7%42+3Craft & service penalty99−0.1Momentum penalty0−10Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#123 of 127 furniture deliveryPosition by Experts Score among all companies we track in this category. · better than 3%
4.9 ★★★★★ 164 Google reviews · 10 photos
96%five-star reviews
1.00★last 12 monthsAverage stars on reviews from the last 12 months only.
20%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
Aug 2026latest review
BustNMoves Moving Company at a glance
Google reviewers rate BustNMoves 4.9 out of 5 based on 164 reviews, noting that the owner responds to 97% of feedback. Customers frequently praise the company for punctuality, professional communication, reasonable pricing, and careful handling of belongings during moves. However, low-star reviews highlight recurring issues with item damage and subsequent refusal to provide compensation or replacements.
- Google rating: 4.9 out of 5 from 164 reviews (96% five-star).
- Reviews on this page: 164 Google reviews (142 with written comments, 4 with photos).
- Owner responses: the business replied to 97% of reviews.
- Most recent review: August 24, 2026.
- Service: Furniture Delivery serving Meridian, Idaho.
Data from Google, last updated November 3, 2026.
Score profile vs other furniture delivery
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BustNMoves Moving Company: 78/100 on this factor. Category median: 92.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BustNMoves Moving Company: 36/100 on this factor. Category median: 90.D
36
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.BustNMoves Moving Company: 99/100 on this factor. Category median: 96.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BustNMoves Moving Company: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BustNMoves Moving Company: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BustNMoves Moving Company: 42/100 on this factor. Category median: 83.C
42
Bar = this company · dark tick = category median.
Star ratings
164 Google reviews we collected
- 5 stars15896%
- 4 stars11%
- 3 stars00%
- 2 stars00%
- 1 star53%
Praise vs complaints
Phrases our text analysis found in 142 written reviews
- Praise29197%
- Complaints83%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude9231%
- Speed & response7625%
- Would recommend5920%
- Quality & results3712%
- Price & value176%
- Communication145%
- Honesty & trust41%
What customers talk about
We read 142 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were on time, friendly, very fast and professional.”
“She was quick, knowledgeable and helped us by setting accurate pricing and service expectations.”
“You will be our first call if we ever move in the future and I will recommend your company to everyone.”
“Stay away from this company.”
“…oving truck while I was out and about today and it reminded me of the excellent service we received and that I had forgotten to share.…”
“Had items damaged and company refused to replace them.”
“They double-checked the day before to make sure I still needed the company's help, they refunded the extra boxes I didn't use and they were very affordable.”
“The moving company itself was so easy to work with.”
“It’s hard to find a reliable, affordable, and trustworthy company - these guys are it!”
People customers mention
- Juan 5 reviews
- Carlos 4 reviews
- Andrew 4 reviews
- Boise 3 reviews
- Ethan 3 reviews
- Abood 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Daniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★
Had items damaged and company refused to replace them. And still no response from them… Speaks volumes that they don’t respond to negative reviews and only the positive ones. Stay away from this company.
RangerLocal Guide · 81 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
These guys were kind, fast and efficient. They helped us unload a Uhaul today as well as help in setting up some furniture. We will absolutely use them next year when we move into a home instead of an apartment. I cannot recommend this company enough as it’s obvious that they take pride in moving your stuff safely, carefully and very efficiently.
Great priceOversized-item movingFurniture assembly
SharlaLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great experience! They were on time, friendly, very fast and professional. Cannot say enough good things. We’ve hired a lot of moving companies over years and they were the best. Would highly recommend!
CheyenneLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I had Felian and Ethan were the guys that helped me move. They had moved me so fast but still with care for breakable. Putting runners down for the capet in the house and edge protectors on the door ways! Super personable and professional all at the same time. The moving company itself was so easy to work with.…
Katie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
BustNMoves does a great job at BustNMoves! I have used 2 other moving companies in the Boise area, and BustNMoves stands out above the rest. They worked really hard to get the job done as fast as possible and didn't damage anything. They were professional and easy to work with. They also did not rake me over the…
Jodi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
This was the best move we have ever had. We have moved a lot over the years. The guys were so polite and careful. They worked really fast and efficient too. From the pricing to the communication they were great. I would highly recommend to anyone.
Photos
Customer reviews
4.9 ★★★★★ 164 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Daniel Hart1 reviewTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad items damaged and company refused to replace them. And still no response from them… Speaks volumes that they don’t respond to negative reviews and only the positive ones. Stay away from this company.
R3 reviewsTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis review is long overdue but I just saw the BustNMoves moving truck while I was out and about today and it reminded me of the excellent service we received and that I had forgotten to share. I intended to write this review in May when we moved to Boise from Coeur D’Alene, Idaho. I’ve worked at a fortune 50 company for the last 20 years and I can say with confidence that BustNMoves is doing something right when it comes to hiring and talent management. Our experience continues to be the best customer service interaction we’ve had since moving to Boise. What a nice welcome! We set up our move with Jenny over the phone and she was exceptional. She was quick, knowledgeable and helped us by setting accurate pricing and service expectations. We ran into multiple issues the day of our move which resulted in us arriving much later than expected. Our move was planned Friday morning but we didn’t arrive until late Friday evening. Jenny stayed in touch with us the whole time and updated her team. The young gentlemen who unloaded our truck, Carlos and Ethan were so patient and understanding. I’m sure they had better things to do on a Friday night, but they stayed on shift late to make sure we were able to get unpacked. They were very respectful, professional and courteous. They took care with all our things and made sure our belongings were all placed in the correct locations. They never once seemed like they were inconvenienced by our late arrival though I’m sure it likely impacted their plans. Thank you BustNMoves moving for being there for us when we needed you. I know this review is well past our move day, but I hope that you can still share with Jenny, Carlos and Ethan how grateful we are for their phenomenal service. My only regret is that we weren’t aware we could have hired you to do our full move from Coeur D’Alene to Boise and not just the unload in Boise. You will be our first call if we ever move in the future and I will recommend your company to everyone. Thank you!
- Price assessment: Great price
- Services: In-state moving
Response from the owner · 9 months ago
R, Thank you so much for taking the time to share this incredibly kind and detailed review—it truly means a lot to our entire team. Hearing that your experience stands out as one of the best customer service interactions you’ve had since moving to Boise is an honor we don’t take lightly. We’re thrilled to hear how smoothly Jenny was able to guide you through the planning process and stay connected despite the unexpected delays, and we’re especially proud of Carlos and Ethan for their patience, professionalism, and dedication that Friday evening. We will absolutely make sure your appreciation is shared with them. Thank you for trusting BustNMoves during such an important transition and for recommending us so highly. If you ever need moving services again—whether local or long-distance—we’d be honored to be your first call. Welcome to Boise, and thank you again for choosing BustNMoves!
Ranger DerekLocal Guide · 81 reviewsTotal number of Google reviews Ranger has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese guys were kind, fast and efficient. They helped us unload a Uhaul today as well as help in setting up some furniture. We will absolutely use them next year when we move into a home instead of an apartment. I cannot recommend this company enough as it’s obvious that they take pride in moving your stuff safely, carefully and very efficiently.
- Price assessment: Great price
- Services: Oversized-item moving, Furniture assembly
Response from the owner · 9 months ago
Derek, Thank you for the wonderful review! We’re so glad to hear the team was kind, fast, and efficient, and that they were able to help with unloading and furniture setup. Taking pride in moving belongings safely and carefully is something we truly value. We’d be honored to help you again when you move into your new home next year, and we truly appreciate your recommendation. Thank you for choosing BustNMoves—we look forward to working with you again!
Sharla FloodLocal Guide · 33 reviewsTotal number of Google reviews Sharla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience! They were on time, friendly, very fast and professional. Cannot say enough good things. We’ve hired a lot of moving companies over years and they were the best. Would highly recommend!
Response from the owner · 9 months ago
Sharla, Thank you so much for the fantastic review! We’re thrilled to hear that the team was on time, friendly, fast, and professional—and being called the best among the moving companies you’ve worked with truly means a lot to us. We appreciate your recommendation and would be happy to help you again anytime you need moving services. Thank you for choosing BustNMoves!
Cheyenne CrowtherLocal Guide · 4 reviewsTotal number of Google reviews Cheyenne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had Felian and Ethan were the guys that helped me move. They had moved me so fast but still with care for breakable. Putting runners down for the capet in the house and edge protectors on the door ways! Super personable and professional all at the same time. The moving company itself was so easy to work with. They double-checked the day before to make sure I still needed the company's help, they refunded the extra boxes I didn't use and they were very affordable. Overall 10 out of 10. I would not only use them again but recommend them to anyone else who needs help moving in the future.
Response from the owner · a year ago
Cheyenne, Thank you so much for taking the time to give us a 5-star review! We’re so glad you enjoyed your moving experience with Felian and Ethan — they truly pride themselves on being fast, careful, and professional. It’s great to hear that the added touches like carpet runners and doorway protectors made a difference for you! We also appreciate your kind words about our overall service and communication. Thank you for your trust and recommendation — we look forward to helping you again in the future! Thanks again, BustNMoves Moving and Storage
Katie Severe3 reviewsTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBustNMoves does a great job at BustNMoves! I have used 2 other moving companies in the Boise area, and BustNMoves stands out above the rest. They worked really hard to get the job done as fast as possible and didn't damage anything. They were professional and easy to work with. They also did not rake me over the coals on the cost, which we really appreciated. 5 stars and 2 thumbs up, thank you so much, definitely recommend!
Response from the owner · a year ago
Katie, Thank you so much for taking the time to give us a 5 star review! We are glad that you had such a positive experience and that our team stood out from the rest with their professionalism, efficiency, and care. It means a lot to hear that you felt the value was fair and the service top-notch. We appreciate you sharing your experience with us and we hope to see you again soon! Thanks again, BustNMoves Moving and Storage
Jodi Morrical1 reviewTotal number of Google reviews Jodi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis was the best move we have ever had. We have moved a lot over the years. The guys were so polite and careful. They worked really fast and efficient too. From the pricing to the communication they were great. I would highly recommend to anyone.
Response from the owner · a year ago
Jodi, Thank you so much for taking the time to give us a 5 star review! We are glad that you enjoyed your move and that it was the best one yet — especially with how often you’ve moved! It’s wonderful to hear our team was polite, careful, and efficient throughout the entire process. We appreciate you sharing your experience with us and we hope to see you again soon! Thanks again, BustNMoves Moving and Storage
Alex Garcia6 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBust N Moves more like bust my walls very disappointed and disliked the frustration attitude only I should be able to👎🏽
Rachel HazelbushLocal Guide · 19 reviewsTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAll I can say is WOW! Our moving crew was on time, professional, friendly and efficient! They did an excellent job!
Response from the owner · a year ago
Rachel, Thank you so much for taking the time to give us a 5 star review! We are glad that you enjoyed your move and that our crew impressed you with their professionalism, friendliness, and efficiency. We appreciate you sharing your experience with us and we hope to see you again soon! Thanks again, BustNMoves Moving and Storage
Business details
- Address: 1047 S Wells St Suite 102, Meridian, ID 83642
- Phone: (208) 904-0766
- Website: bustnmoves.com
- Service area: Meridian, ID