How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%92+13Replies to reviews 7%77+5.4Craft & service penalty91−0.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREButitta Auto – Rockford on Alpine Rd.
Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #449Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.8★ from 493 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Butitta Auto – Rockford on Alpine Rd. for 8 kinds of job.
Butitta Auto – Rockford on Alpine Rd. for air conditioning
Clear ✕All 9 Google reviews tagged “Air conditioning”
We got in touch with these guys after a VERY bad experience at Hyndai in town. Not only was the staff compassionate in a very challenging moment, they got our car in and serviced it for a very fair price. Communication is excellent and for busy households the ability to communicate well via text is a huge asset.…
We are long time patrons of Butita Auto on Alpine, and the quality of service and the professionalism of all the staff we work with, continues to keep us confident and loyal. Their work is consistently trustworthy.
The mechanics are very qualified. They have always treated my wife and I with respect and care. We trust Bob, we trust Buttita Brothers.
Had to get my car towed in for an issue with the fuel filler neck... Bob explained everything very clearly, including pricing a few additional services I asked for a quote on. We went ahead and fixed the a/c along with the fuel issue - two days ahead of schedule and under the estimate. Probably the best experience…
Brought it in to see what the problem was, they told me it was a simple freon recharge and there was nothing else wrong. Freon depleted after a couple days. Brought it back in they said it was the condenser. Would not refund the original money back to me after they “checked everything”.
No my son didn't have a good repair visit. Was told we don't do those repairs anymore. Guess you can't get an older vehicle repaired any more the mechanics may get to dirty.
Caring and skillful staff!
I have never experienced the service and professionalism that they provide !!!! They are truly great and makes the normally dismal experience of car repair now big deal !!! Bob is especially terrific and makes you feel like you are on the top of the list !!!
Amazing customer service everyone is friendly and I have been going there since 2011
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 87 | — |
| General repairs & maintenance | 43 | — |
| Vehicle Inspection | 25 | — |
| General repairs | 21 | — |
| Tires | 20 | — |
| Auto maintenance | 19 | — |
| Steering & suspension repair | 16 | — |
| Brakes | 14 | — |
