Analyzing 10,149,35110.1M ReviewsFor 28,76028.8K Experts
Google reviewers rate Butitta Auto 4.8 out of 5 based on 493 reviews, highlighting consistent praise for honest pricing, thorough diagnostics, and clear communication via text or photos. Customers frequently note the staff’s professionalism, punctuality, and willingness to explain necessary repairs, often contrasting the shop’s service favorably with dealership experiences. However, several low-star reviews criticize unexpected charges for repairs performed without prior approval, disputes over diagnostic fees, and instances of alleged negligence or refusal to service older vehicles.
Data from Google, last updated November 11, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
493 Google reviews we collected
Phrases our text analysis found in 357 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 357 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He kept informed on how everything was progressing,very helpful.”
“The person who replaced him is rude and unfriendly.”
“They’re honest, thorough, and have great communication.”
“Worst experience I've ever had with a car shop.”
“I decided to let them do my regular oil change (because I was tired of all the little things the “quick change” shops would miss).”
“Price seems fair and the staff seem polite and professional.”
“Too expensive”
“I've been a customer for years and always treated well and they are honest”
“We now service all of our vehicles with them and highly recommend them to friends and family.”
“👎 never again very disappointed”
“Zack,walked me through the insurance and repair process.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Butitta Auto – Rockford on Alpine Rd. for 8 kinds of job. Pick one to see what they paid and said.
A big thank you to Bill Fischer for his expert diagnostics and finding the source of the suspension noises on my granddaughter's Jeep Cherokee. Using his video and suggestions, her husband was able to rectify the problem. Many Thanks to Butitta Auto and Bill Fischer for their diagnostic help! Many Thanks, Craig Burdick
Zack,walked me through the insurance and repair process.He kept informed on how everything was progressing,very helpful.Easy people to work with,happy with results.Will be back again.
They were quick and well-priced. I am building a relationship with this shop, looking forward to needing only Butitta auto for the next decade!
I’ve been here twice now and both times they did a good job. Price seems fair and the staff seem polite and professional.
We got in touch with these guys after a VERY bad experience at Hyndai in town. Not only was the staff compassionate in a very challenging moment, they got our car in and serviced it for a very fair price. Communication is excellent and for busy households the ability to communicate well via text is a huge asset.…
Bob and Zack are always friendly and accommodating. I’ve never had a single car issue in over 10 years of going to Buttita. They find issues before they happen and make a plan to prioritize what should be maintenanced first to avoid any trouble.
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 87 | — |
| General repairs & maintenance | 43 | — |
| Vehicle Inspection | 25 | — |
| General repairs | 21 | — |
| Tires | 20 | — |
| Auto maintenance | 19 | — |
| Steering & suspension repair | 16 | — |
| Brakes | 14 | — |
4.8 ★★★★★ 493 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Bob and Zach go above and beyond in customer service.
Thanks Judith! We're proud to go above and beyond for our customers - you deserve it!
A big thank you to Bill Fischer for his expert diagnostics and finding the source of the suspension noises on my granddaughter's Jeep Cherokee. Using his video and suggestions, her husband was able to rectify the problem. Many Thanks to Butitta Auto and Bill Fischer for their diagnostic help! Many Thanks, Craig Burdick
Hi Craig, thanks for the thoughtful note and for highlighting Bill’s expert diagnostics and support. We’re glad the video and suggestions helped get your granddaughter’s Jeep Cherokee back on track, and we appreciate you choosing us.
The service was great. They’re honest, thorough, and have great communication.
Hi Janet, thanks for sharing this thoughtful feedback. We’re glad our honesty, thorough service, and clear communication made a strong impression, and we appreciate you choosing us.
Zack,walked me through the insurance and repair process.He kept informed on how everything was progressing,very helpful.Easy people to work with,happy with results.Will be back again.
Hi Charles, thanks for sharing your experience and for the kind words about the support and communication. We appreciate you choosing us and look forward to helping you again whenever you need auto repair near me.
They were quick and well-priced. I am building a relationship with this shop, looking forward to needing only Butitta auto for the next decade!
Caidynce, we’re glad to hear the quick service and fair pricing stood out. Thank you for building that relationship with Butitta Auto, and we look forward to being your shop for years to come!
I’ve been here twice now and both times they did a good job. Price seems fair and the staff seem polite and professional.
Hi Raul, thanks for sharing your experience and for coming back to us twice. We’re glad the team delivered polite, professional service at a fair price, and we look forward to helping you again.
We got in touch with these guys after a VERY bad experience at Hyndai in town. Not only was the staff compassionate in a very challenging moment, they got our car in and serviced it for a very fair price. Communication is excellent and for busy households the ability to communicate well via text is a huge asset. We now service all of our vehicles with them and highly recommend them to friends and family.
Hi Jess, Your thoughtful feedback means a lot to us, and we’re glad our team could help turn a tough moment into a better experience. We appreciate your trust and recommendation, and look forward to caring for all of your vehicles again at Butitta Auto.
Bob and Zack are always friendly and accommodating. I’ve never had a single car issue in over 10 years of going to Buttita. They find issues before they happen and make a plan to prioritize what should be maintenanced first to avoid any trouble.
Hi Pamela, thank you for your continued trust over the years and for sharing such kind feedback. Bob and Zack will be so glad to know their friendly, accommodating care and proactive planning have kept your vehicle in great shape.
They help me out by pointing out that's I didn't need breaks like the dealership say I need. They point out what my vehicle really needs with the price. They also fix my belt as well that been missed by multiple shop.
Hi Jonathan, thanks for sharing this great feedback and for trusting us with your vehicle. We’re glad the team could help with honest guidance, the right repairs, and a fair price at Butitta Auto.
They're much too modest. When asked about such and such, they simply stated: "OH. We took care of all the breaking in." Full service is standard business here. Blessings always 🙏 ✨️ 💛 Thanks for keeping me safe!
Thanks so much Lynne! See you next time!
Analyzing 10,149,35110.1M ReviewsFor 28,76028.8K Experts
