Experts Reviews · Company report
Butitta Auto – Rockford on Alpine Rd. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%92+13Replies to reviews 7%77+5.4Craft & service penalty91−0.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Butitta Auto – Rockford on Alpine Rd.

Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #449Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.8★ from 493 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Butitta Auto – Rockford on Alpine Rd. is better than 87% of auto repair shops.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Butitta Auto – Rockford on Alpine Rd. is better than 85% of auto repair shops.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Butitta Auto – Rockford on Alpine Rd. is better than 91% of auto repair shops.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Butitta Auto – Rockford on Alpine Rd. is better than 92% of auto repair shops.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Butitta Auto – Rockford on Alpine Rd. is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Butitta Auto – Rockford on Alpine Rd. is better than 77% of auto repair shops.B
77

Reviews for your job

Customers hired Butitta Auto – Rockford on Alpine Rd. for 8 kinds of job.

Butitta Auto – Rockford on Alpine Rd. for auto maintenance

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Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#76 / 355
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Auto maintenance”

janet5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The service was great. They’re honest, thorough, and have great communication.

Great priceGeneral repairs & maintenanceAuto maintenanceService not listed
sara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Recently had them replace a/c compressor to repair my truck. Bob and crew have taken good care of our vehicles. They explain the problem and go the extra mile. I also feel their charges are reasonable. Highly recommended 👍

Reasonable priceA/C installation & repairAuto maintenanceOil change
Cindy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I’ve been going to this shop for years whenever I had a mechanical issue, and I bought tires from them also. I decided to let them do my regular oil change (because I was tired of all the little things the “quick change” shops would miss). Butitta did it quick, did it right, and were even a few bucks cheaper than…

Great priceWiper blade installationAuto maintenanceOil change
D4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

The best auto repair place in Rockford. Trustworthy. Honest. They always give the best service. Very accommodating.

Reasonable priceAuto maintenance
Carole7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I believe this is the most honest place to receive any type of work on a car. I went there for a second opinion on the problems I was having with the car. The work that was done at this Butitta place has made such a difference in the performance of my car. Zach was so easy and honest to work with. We have decided to have all car work done at this location.

Reasonable priceSteering & suspension replacementVehicle InspectionWheel alignment
JamesLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Bob and Zach are knowledgeable and professional. Said what they were gonna do and did what they said. Can't ask for more even though car repairs are sometimes unpredictable.

Reasonable priceTransmissionSteering & suspension repairSteering & suspension replacement
DebLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Best place for my volvo in town..great crew.

Vehicle InspectionGeneral repairsAuto maintenance
Yolanda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The guys keep me informed of my car’s special needs. I have over 140,000 miles and I trust the guys to let me keep driving it safely.

Steering & suspension replacementAuto maintenanceOil change
Shadow5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Been taking my 06 SRT8 here for all maintenance, ie trans fluid, diff fluid, oil changes, tune up, never had a problem with my vehicle. It's in mint condition and they've made sure to keep it that way

Auto maintenanceOil changeTransmission
RachelLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Always have a good experience when i bring my vehicles here for work :-)

Auto maintenanceBrake service & repairBrakes
gene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent work once again, I do recommend Buititta Brothers on n.alpine to everyone for quality work at a reasonable price.

Auto maintenance
AliKatnip2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The guys at Butitta are always friendly and professional. They always get me in at my assigned time and have fair pricing. I’ve been going there for a couple years now kand would definitely recommend them!

Auto maintenanceOil change
elysia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I always come here for my car maintenance because I know they will tell me exactly what I need and always try to find a good price for me. Honest people who really care about making sure your car is in good condition and runs safely. Also, I’m always able to get in whenever I need to which is a HUGE plus since I…

Auto maintenanceTires
steven2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent customer service and quality repairs. People you can trust. A price that is fair.

Auto A/C rechargeAuto brake replacementAuto exhaust system replacement
Kristin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

The guys here are really helpful! Every appointment has been a good experience. They communicate well and have always completed work on my car within the timeframe they told me. Definitely my new go to mechanics!

Auto maintenanceGeneral repairs & maintenanceOil change
Donald2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have never experienced the service and professionalism that they provide !!!! They are truly great and makes the normally dismal experience of car repair now big deal !!! Bob is especially terrific and makes you feel like you are on the top of the list !!!

Air & cabin filter replacementAuto A/C rechargeAuto battery maintenance
Dulce2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Auto maintenance
DannyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto maintenance
Dayrell1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto maintenance

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 61%Overpriced 1%Not sure 0%

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