How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%92+13Replies to reviews 7%77+5.4Craft & service penalty91−0.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREButitta Auto – Rockford on Alpine Rd.
Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #449Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.8★ from 493 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Butitta Auto – Rockford on Alpine Rd. for 8 kinds of job.
Butitta Auto – Rockford on Alpine Rd. for brake service & repair
Clear ✕All 10 Google reviews tagged “Brake service & repair”
I’ve been here twice now and both times they did a good job. Price seems fair and the staff seem polite and professional.
We got in touch with these guys after a VERY bad experience at Hyndai in town. Not only was the staff compassionate in a very challenging moment, they got our car in and serviced it for a very fair price. Communication is excellent and for busy households the ability to communicate well via text is a huge asset.…
Once again, As usual; I’m a satisfied customer. I’m always going to continue endorse Bob & Zack’s work! Without a doubt. Thank you 🙏🏾
Great communication! Alex was thorough and I felt they weren’t there just to get my money. They were honest. They were 1/2 of dealership cost. It was also easy to get an an appointment. We will think pf them next time we need a repair in our vehicles.
Could not recommend them highly enough. I happened to get a flat tire right by there years ago and went in, and we’ve been going there ever since. Our house we bought is a little further away and we still take it there. Bob and Zach and crew are great.
Highly recommend this shop
Always have a good experience when i bring my vehicles here for work :-)
My brakes started making a horrendous sound one afternoon recently and I knew I had an emergent problem. I called Butitta around 3 pm on a Thursday and they were able to get me in immediately. They diagnosed the problem and had me fixed by early Friday afternoon. They were understanding, accommodating and efficient.…
The front desk staff are more than knowledgeable and they have great attitudes! They don't act as if they hate their jobs and that you are annoying them. I have been there twice and more than satisfied with the results!
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 87 | — |
| General repairs & maintenance | 43 | — |
| Vehicle Inspection | 25 | — |
| General repairs | 21 | — |
| Tires | 20 | — |
| Auto maintenance | 19 | — |
| Steering & suspension repair | 16 | — |
| Brakes | 14 | — |
