How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%92+13Replies to reviews 7%77+5.4Craft & service penalty91−0.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREButitta Auto – Rockford on Alpine Rd.
Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #449Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.8★ from 493 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Butitta Auto – Rockford on Alpine Rd. for 8 kinds of job.
Butitta Auto – Rockford on Alpine Rd. for general repairs & maintenance
Clear ✕All 43 Google reviews tagged “General repairs & maintenance”
The service was great. They’re honest, thorough, and have great communication.
They help me out by pointing out that's I didn't need breaks like the dealership say I need. They point out what my vehicle really needs with the price. They also fix my belt as well that been missed by multiple shop.
Fast simple.polite and knowledgeable. I like that the crew is patient and willing to answer questions.
The mechanics are very qualified. They have always treated my wife and I with respect and care. We trust Bob, we trust Buttita Brothers.
Bob was extremely helpful and knowledgeable of my concerns. The initial diagnostic was cheaper than other mechanics in the area, which was a great help. The estimated repairs were a bit out of my price range, but Bob was understanding. Even though I opted for a second opinion/estimate at another mechanic, he gave…
These guys always get us in quickly. They take great care of our old truck.
These guys do quality work, reasonable prices and they stand behind their work. I've never had an issue with anything they've done. Everything is always taken care of in a timely fashion.
They do great work. Very pleased. The only shop I will take my truck to have any work done.
Once again, As usual; I’m a satisfied customer. I’m always going to continue endorse Bob & Zack’s work! Without a doubt. Thank you 🙏🏾
I referred a friend had an old car and had little money, I said I trust they will find the problem and maybe give you a little break, they had it done in a few hours and it was only about $300.
Always a good experience. They do a wonderful job. Highly recommend.
Very timely service and solution oriented care!
Took care of my car issues till I was satisfied! Great job.
We originally chose Butitta when we first moved to Rockford(yes moving here was intentional) out of pure laziness, I mean convenience, ya lets go with convenience. Luckily, it was one of those rare times that laziness, I mean convenience, worked in our favor. We have been more than happy with everything from oil…
Great work in a timely manner
Could not recommend them highly enough. I happened to get a flat tire right by there years ago and went in, and we’ve been going there ever since. Our house we bought is a little further away and we still take it there. Bob and Zach and crew are great.
Efficient. Good customer service. Excellent management bob beautty and zach tuneberg
Bob has been taking care of my vehicle's for many years. I trust them for all my automotive needs. I highly recommend them for all your automotive needs.
I get my oil changes done here and they are always easy to schedule with over the phone and get things done quickly. They send a text with your vehicle report to see pictures, comments and information about the 60 point inspection they do. Their customer service is great as well. We have had some random issues with…
They are top notch guys. Thanks to bon and bill my car is ready for wintertime
Did a great job , work was done when they said it would be.
Bob and Zach are the best and always take care of me and my precious soccer mom mini van!
Had to get my car towed in for an issue with the fuel filler neck... Bob explained everything very clearly, including pricing a few additional services I asked for a quote on. We went ahead and fixed the a/c along with the fuel issue - two days ahead of schedule and under the estimate. Probably the best experience…
Everybody was nice and they did fast and quality work.
During a very suddenly stressful week, Butitta Auto was very helpful and friendly. If I lived in Rockford they would be my "go-to" auto care!
I have used Butitta Auto on N. Alpine for a couple years now. The front office people are extremely helpful and knowledgeable, and they're very flexible with scheduling. They are my go-to for any auto questions or repairs. I've recommended them to others and they have also had good experiences with Butitta. Highly recommend Bob and Zach!
Fast quality work
Repaired suspension and other smaller issues. Car runs like new! Very happy with the service received, will be back whenever car needs anything done.
Bob and Zach are great guys. I'd adopt them if I could...
The front desk staff are more than knowledgeable and they have great attitudes! They don't act as if they hate their jobs and that you are annoying them. I have been there twice and more than satisfied with the results!
Not only did they fix my car but they changed the clock on the center console to the correct time
Excellent customer service and quality repairs. People you can trust. A price that is fair.
I recently had a bad experience with Butita. I had it towed to their shop for a gas pump issue. They fixed the issue. Once i picked up the car. Gas was spilling everywhere. I informed them about this issue by giving me a full detail on my which I am greatfull for. However, after a couple days after, I was not able…
I have used Butitta Brothers Automotive for years with all of our vehicles. They have always been very reliable, timely, and they stand behind their work. Highly recommend them as people you can trust.
Very helpful and kind staff. Good problem solving and adaptability.
The guys here are really helpful! Every appointment has been a good experience. They communicate well and have always completed work on my car within the timeframe they told me. Definitely my new go to mechanics!
I have never experienced the service and professionalism that they provide !!!! They are truly great and makes the normally dismal experience of car repair now big deal !!! Bob is especially terrific and makes you feel like you are on the top of the list !!!
Butitta Automotive has serviced several of our vehicles. Bob (Service Counter) is awesome. He gets the job done. He don’t nickel and dime you for every little thing, but most importantly, not once have I had to return my vehicle because the repairs wasn’t done properly. I have no reason to take my vehicles any where…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 87 | — |
| General repairs & maintenance | 43 | — |
| Vehicle Inspection | 25 | — |
| General repairs | 21 | — |
| Tires | 20 | — |
| Auto maintenance | 19 | — |
| Steering & suspension repair | 16 | — |
| Brakes | 14 | — |
