How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%92+13Replies to reviews 7%77+5.4Craft & service penalty91−0.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREButitta Auto – Rockford on Alpine Rd.
Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #449Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.8★ from 493 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Butitta Auto – Rockford on Alpine Rd. for 8 kinds of job.
Butitta Auto – Rockford on Alpine Rd. for oil change
Clear ✕All 88 Google reviews tagged “Oil change”
They were quick and well-priced. I am building a relationship with this shop, looking forward to needing only Butitta auto for the next decade!
I’ve been here twice now and both times they did a good job. Price seems fair and the staff seem polite and professional.
We got in touch with these guys after a VERY bad experience at Hyndai in town. Not only was the staff compassionate in a very challenging moment, they got our car in and serviced it for a very fair price. Communication is excellent and for busy households the ability to communicate well via text is a huge asset.…
Bob and Zack are always friendly and accommodating. I’ve never had a single car issue in over 10 years of going to Buttita. They find issues before they happen and make a plan to prioritize what should be maintenanced first to avoid any trouble.
We are long time patrons of Butita Auto on Alpine, and the quality of service and the professionalism of all the staff we work with, continues to keep us confident and loyal. Their work is consistently trustworthy.
Easy as pie!
Recently had them replace a/c compressor to repair my truck. Bob and crew have taken good care of our vehicles. They explain the problem and go the extra mile. I also feel their charges are reasonable. Highly recommended 👍
I’ve been going to this shop for years whenever I had a mechanical issue, and I bought tires from them also. I decided to let them do my regular oil change (because I was tired of all the little things the “quick change” shops would miss). Butitta did it quick, did it right, and were even a few bucks cheaper than…
Once more another 5 star job from Bob and his crew. They always deliver perfect execution.
The mechanics are very qualified. They have always treated my wife and I with respect and care. We trust Bob, we trust Buttita Brothers.
Great guys!!! I come from a small town and Zack and the others at Buttita Bros. give me that small town feel of friendliness and trust.
Always great working with Butitta auto on Alpine. Great communication and follow up.
These guys always get us in quickly. They take great care of our old truck.
Butitta Auto is great. I can always count on them. I appreciate the breakdown of costs for some future work. Thank you.
I was referred to Butitta from a friend/co-worker after needing new brakes. When I called, Bob was extremely helpful and I cannot thank him and his team enough! Bob and his team helped me replace my brakes and rotors when I needed them! They got me right into the shop the same week after I called and I refuse to go…
Once again, As usual; I’m a satisfied customer. I’m always going to continue endorse Bob & Zack’s work! Without a doubt. Thank you 🙏🏾
Zach and the team did a great job on my Jeep! They explained what needed to worked on and we prioritized maintenance items to keep it running great. They kept updated on progress and completed the work on time. Pricing was fair and reasonable. Now, I can use my remote start on my Jeep with an emission leak…
I know when I take my vehicle to Butita on Alpine I will always get the best service.
I appreciate the work and hospitality of this team. Fair prices and quality work. Recommended.
Great communication! Alex was thorough and I felt they weren’t there just to get my money. They were honest. They were 1/2 of dealership cost. It was also easy to get an an appointment. We will think pf them next time we need a repair in our vehicles.
As usual everything went smooth and I feel that they are very trustworthy. Thank you Bob, Zack and everyone else there
We originally chose Butitta when we first moved to Rockford(yes moving here was intentional) out of pure laziness, I mean convenience, ya lets go with convenience. Luckily, it was one of those rare times that laziness, I mean convenience, worked in our favor. We have been more than happy with everything from oil…
Bob was very friendly and very knowledgeable. My work was done quickly.
Great work in a timely manner
Best place for my volvo in town..great crew.
Could not recommend them highly enough. I happened to get a flat tire right by there years ago and went in, and we’ve been going there ever since. Our house we bought is a little further away and we still take it there. Bob and Zach and crew are great.
I always have wonderful service there
They are great with making appointments that work for me! Fast and courteous! They do a wonderful job!
Have been using Butitta Brothers at 330 N. Alpine a few years. Staff has always been professional and have done excellent work.
Very nice people there very helpful an have lot of experience in automotive. Bob is very knowledgeable an friendly. Zack is also very knowledgeable
Highly recommend this shop
The guys keep me informed of my car’s special needs. I have over 140,000 miles and I trust the guys to let me keep driving it safely.
This is the best auto shop I've ever been to! We trust them implitly!
We had the oil changed. The guys always do a good job. Great staff!
Service was great.
Bob is always very pleasant to speak with and tells you the exact issue for repair and cost. Does a great job keeping my families vehicles on the road
ALWAYS good, prompt, fair service. Do the work you need, and DON'T do work you do not need... That, is important.... We trust them
I get my oil changes done here and they are always easy to schedule with over the phone and get things done quickly. They send a text with your vehicle report to see pictures, comments and information about the 60 point inspection they do. Their customer service is great as well. We have had some random issues with…
Awesome Service.. Thank you Zach. Will be back again for Car maintenence.
Very friendly employees. Clean waiting area.
They are top notch guys. Thanks to bon and bill my car is ready for wintertime
Great customer service and they always check for other problems to fix
Bob is always great👍 he's always very nice and goes out of his way to please his customers 🤗
Bob and Zach are the best and always take care of me and my precious soccer mom mini van!
I took my car in for an oil change. I also had a couple other problems that were also taken care of. I am always greeted and treated with respect, not as a woman they can rip off.
My family have always had an exceptional experience at this location. Bob and his crew do everything above expectations. Really a fantastic place. We highly recommend this place to everyone we know.
Been going here for general maintenance needs for years. Always efficient, reasonable, and reliable work.
Been taking my 06 SRT8 here for all maintenance, ie trans fluid, diff fluid, oil changes, tune up, never had a problem with my vehicle. It's in mint condition and they've made sure to keep it that way
Quick service. No complaints.
Always have a good experience when i bring my vehicles here for work :-)
No my son didn't have a good repair visit. Was told we don't do those repairs anymore. Guess you can't get an older vehicle repaired any more the mechanics may get to dirty.
Great customer service Reasonable prices and very trustworthy I’d highly recommend Butitta Brothers:)
Great service like always ! One stop shop !
Easy scheduling online. Fast and easy service. Last time I was there I was in and out in maybe 20 mins. Just awesome.
Very nice staff
I have used Butitta Auto on N. Alpine for a couple years now. The front office people are extremely helpful and knowledgeable, and they're very flexible with scheduling. They are my go-to for any auto questions or repairs. I've recommended them to others and they have also had good experiences with Butitta. Highly recommend Bob and Zach!
Really appreciate
Fast quality work
Great service and friendly staff! My work car has over 220000 miles on it and it is running great. Thank you Bob, Zach & crew! You guys are awesome!
The guys at Butitta are always friendly and professional. They always get me in at my assigned time and have fair pricing. I’ve been going there for a couple years now kand would definitely recommend them!
Work seems to be good. Staff pleasant and helpful.
Very friendly and they changed my oil faster than expected.
This is my favorite mechanic shop in Rockford. Bob, the manager, is very knowledgeable and easy to talk to. He gives excellent explanations and never makes me feel like an idiot, which is something I've experienced at other shops in the past. The prices are reasonable, also, especially when using the coupons they…
Very convenient for me. Friendly and knowledgeable staff. They know what is needed and will take care of it.
Excellent customer service and quality repairs. People you can trust. A price that is fair.
Oil and filter change was done promptly and courteously. I will go to them again next time.
Very helpful and kind staff. Good problem solving and adaptability.
Caring and skillful staff!
The guys here are really helpful! Every appointment has been a good experience. They communicate well and have always completed work on my car within the timeframe they told me. Definitely my new go to mechanics!
Great place to get your vehicle fix at. Great set of guys.
Best service at a car place I've ever experienced. They remember me when I call or come in, have fit me in for emergency situations, have quick yet excellent service, and are just all around friendly and quality people. Awesome business!
I have never experienced the service and professionalism that they provide !!!! They are truly great and makes the normally dismal experience of car repair now big deal !!! Bob is especially terrific and makes you feel like you are on the top of the list !!!
Butitta Automotive has serviced several of our vehicles. Bob (Service Counter) is awesome. He gets the job done. He don’t nickel and dime you for every little thing, but most importantly, not once have I had to return my vehicle because the repairs wasn’t done properly. I have no reason to take my vehicles any where…
Amazing customer service everyone is friendly and I have been going there since 2011
👌 awesome service
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 87 | — |
| General repairs & maintenance | 43 | — |
| Vehicle Inspection | 25 | — |
| General repairs | 21 | — |
| Tires | 20 | — |
| Auto maintenance | 19 | — |
| Steering & suspension repair | 16 | — |
| Brakes | 14 | — |
