Analyzing 10,150,43210.2M ReviewsFor 28,76728.8K Experts

Experts Reviews · Company report
Butitta Auto – Rockford on Alpine Rd. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%92+13Replies to reviews 7%77+5.4Craft & service penalty91−0.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Butitta Auto – Rockford on Alpine Rd.

Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #449Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.8★ from 493 Google reviews

📞 Call (815) 397-0444Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Butitta Auto – Rockford on Alpine Rd. is better than 87% of auto repair shops.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Butitta Auto – Rockford on Alpine Rd. is better than 85% of auto repair shops.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Butitta Auto – Rockford on Alpine Rd. is better than 91% of auto repair shops.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Butitta Auto – Rockford on Alpine Rd. is better than 92% of auto repair shops.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Butitta Auto – Rockford on Alpine Rd. is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Butitta Auto – Rockford on Alpine Rd. is better than 77% of auto repair shops.B
77

Reviews for your job

Customers hired Butitta Auto – Rockford on Alpine Rd. for 8 kinds of job.

Butitta Auto – Rockford on Alpine Rd. for wheel alignment

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Wheel alignment”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#238 / 373
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Wheel alignment”

anita8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Fast simple.polite and knowledgeable. I like that the crew is patient and willing to answer questions.

Great priceGeneral repairs & maintenanceWheel alignment
Carole7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I believe this is the most honest place to receive any type of work on a car. I went there for a second opinion on the problems I was having with the car. The work that was done at this Butitta place has made such a difference in the performance of my car. Zach was so easy and honest to work with. We have decided to have all car work done at this location.

Reasonable priceSteering & suspension replacementVehicle InspectionWheel alignment
Pamela1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome vibes an service!👍

General repairsWheel alignment
J7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Buttita went above and beyond the call of service to assure my car was serviced to the highest professional level as possible, granted the issues I was having. They didn’t hesitate in making sure I was satisfied with the service received. I definitely will be going back. Thank you Fellas you are much appreciated!

TiresWheel alignmentService not listed
steven2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent customer service and quality repairs. People you can trust. A price that is fair.

Auto A/C rechargeAuto brake replacementAuto exhaust system replacement
Donald2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have never experienced the service and professionalism that they provide !!!! They are truly great and makes the normally dismal experience of car repair now big deal !!! Bob is especially terrific and makes you feel like you are on the top of the list !!!

Air & cabin filter replacementAuto A/C rechargeAuto battery maintenance

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 61%Overpriced 1%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change87—
General repairs & maintenance43—
Vehicle Inspection25—
General repairs21—
Tires20—
Auto maintenance19—
Steering & suspension repair16—
Brakes14—

Compare with

Vidal Auto Repair logoVidal Auto RepairExperts Score 97Rockford · 4.98★DM auto repair & mufflers logoDM auto repair & mufflersExperts Score 95Rockford · 4.96★Caliber Collision logoCaliber CollisionExperts Score 93Rockford · 4.88★