How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%55+3.9Craft & service penalty95−0.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREButitta Auto – Rockford on Mill Rd.
Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #414Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.8★ from 428 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Butitta Auto – Rockford on Mill Rd. for 8 kinds of job.
Butitta Auto – Rockford on Mill Rd. for auto engine diagnostic
Clear ✕All 13 Google reviews tagged “Auto engine diagnostic”
Bad problem with our 2016 Elantra shutting off at very low speed. This is our 3rd trip in for diagnostic & they could finally get the problem resolved. We appreciated all of the effort put into finding this .
The only shop I let work on my car. They get us in quick and do all types of work,well
Bill and Brent are really great communicators, honest and know their stuff...Mechanics as well. That's the simple reason for their success all these years!
Great people to deal with and great technicians. Have used this company for years and will continue to. Bill and Bret are the best.
They told me when to come in, they worked quickly, did just the work that I had requested and charged me for the work and the part - nothing extra. This is why I keep going back to them for my auto service needs.
Thank you Bill! F150 runs like a dream! Perfect Service! Extremely trustworthy! Thank you!!!
If there was a way to give more stars I would. I started using them when I needed suspension done on my Ram Rebel, converting it from an unreliable factory air to a more traditional shock/strut system. I called Bill when asking for advice on buying used vehicle(s) and he took time to have a conversation regarding…
I always appreciate the great customer service and know it's a place I can trust!
They take my vehicles in on short notice and are very knowledgeable and professional. I highly recommend this shop.
Great place with knowledgeable and efficient team!
They have worked on my Silverado and Cruze plus my work vehicle. Great experience! The knowledge between Bill and Brent is unmatched. These guys have your best interest at heart. They have great customer service, very reasonable prices and definitely timely. When you want care service on your side call Bill or Brent!
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 61 | — |
| General repairs & maintenance | 30 | — |
| Vehicle Inspection | 20 | — |
| Brakes | 18 | — |
| Tire rotations | 16 | — |
| Wheel alignment | 16 | — |
| Brake service & repair | 15 | — |
| Tires | 15 | — |
