How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%55+3.9Craft & service penalty95−0.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREButitta Auto – Rockford on Mill Rd.
Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #414Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.8★ from 428 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Butitta Auto – Rockford on Mill Rd. for 8 kinds of job.
Butitta Auto – Rockford on Mill Rd. for auto maintenance
Clear ✕All 12 Google reviews tagged “Auto maintenance”
Great place they do excellent work.
Honesty & integrity they go the distance to make sure your vehicle keeps all safe. Trust Butitta!
Bill & Brent run a tight ship here. They know me and my wife by name when we walk in. We love and support local businesses and appreciate top notch customer service. Butitta offers very reasonable prices, especially if you’re a Costco member. They stand behind their quality of work as well as their warranty. We…
I dealt with Bill Brandt personally, Bill was very cordial , and knowledgeable on getting the diagnosis of my vehicle , as always every time I have been in for service .
Great people to deal with and great technicians. Have used this company for years and will continue to. Bill and Bret are the best.
Bill is the manager of the Mill Rd. Rockford location and he is a great guy. This friendly professional automotive shop is a rare find. The 2 auto techs (Ben and Dave) that worked on my 2 vehicles were excellent. I couldn’t be more appreciative. I would highly recommend.
Thank you Bill! F150 runs like a dream! Perfect Service! Extremely trustworthy! Thank you!!!
If there was a way to give more stars I would. I started using them when I needed suspension done on my Ram Rebel, converting it from an unreliable factory air to a more traditional shock/strut system. I called Bill when asking for advice on buying used vehicle(s) and he took time to have a conversation regarding…
Spun out on the highway near Rockford and found Butitta on Google. They were helpful over the phone, organized a tow truck for us, and were able to get my car in right away. Bill was so communicative throughout the inspection process, and he clearly explained what was going on, made recommendations based on safety…
They take my vehicles in on short notice and are very knowledgeable and professional. I highly recommend this shop.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 61 | — |
| General repairs & maintenance | 30 | — |
| Vehicle Inspection | 20 | — |
| Brakes | 18 | — |
| Tire rotations | 16 | — |
| Wheel alignment | 16 | — |
| Brake service & repair | 15 | — |
| Tires | 15 | — |
