How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%55+3.9Craft & service penalty95−0.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREButitta Auto – Rockford on Mill Rd.
Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #414Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.8★ from 428 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Butitta Auto – Rockford on Mill Rd. for 8 kinds of job.
Butitta Auto – Rockford on Mill Rd. for brakes
Clear ✕All 18 Google reviews tagged “Brakes”
Bill and the folks at Butitta Auto on Mill Rd are the VERY BEST, hands down! They're honest, fair, and truly a business of integrity. They've gone the extra mile for us more than once and I'm thrilled to have a shop I can & will recommend to anybody without a second thought. My family and I would not even consider taking our vehicles anywhere else.
Always satisfied with repairs Only place I would rake my car
The most trustworthy and reliable mechanics on this side of Rockford, these guys have helped our family for years and never fail to impress. Fantastic customer service, easy set-up appointments and great people.
The only shop I let work on my car. They get us in quick and do all types of work,well
Bill & Brent run a tight ship here. They know me and my wife by name when we walk in. We love and support local businesses and appreciate top notch customer service. Butitta offers very reasonable prices, especially if you’re a Costco member. They stand behind their quality of work as well as their warranty. We…
Bill and Brent are really great communicators, honest and know their stuff...Mechanics as well. That's the simple reason for their success all these years!
Great service and customer experience! They were very kind and fixed my car quickly. Definitely recommend!
Great service, been using them for years. Took car in without an appointment and they finished the breaks that same day.
I have never been so excited to write a review. The people here are fantastic and they did an excellent job on my car!! They also have the cleanest shop I’ve ever been in. Anyone who might need any work done on their car, I highly recommend Butitta’s on Mill Road!
Bill and the team at Butitta rock! Super knowledgeable and incredibly nice. They will go out of their way to get you in and out in a timely manner and do it right the first time. Will continue to come back for more repairs as needed!
Bill and his crew are first rate. Work is done as scheduled, done right, and done at a fair price.
They have worked on my Silverado and Cruze plus my work vehicle. Great experience! The knowledge between Bill and Brent is unmatched. These guys have your best interest at heart. They have great customer service, very reasonable prices and definitely timely. When you want care service on your side call Bill or Brent!
Great group of mechanics. They are fast, inexpensive and great guys. Incredibly professional. Great place and would definitely recommend to everyone 💯
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 61 | — |
| General repairs & maintenance | 30 | — |
| Vehicle Inspection | 20 | — |
| Brakes | 18 | — |
| Tire rotations | 16 | — |
| Wheel alignment | 16 | — |
| Brake service & repair | 15 | — |
| Tires | 15 | — |
