How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%55+3.9Craft & service penalty95−0.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREButitta Auto – Rockford on Mill Rd.
Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #414Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.8★ from 428 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Butitta Auto – Rockford on Mill Rd. for 8 kinds of job.
Butitta Auto – Rockford on Mill Rd. for general repairs & maintenance
Clear ✕All 32 Google reviews tagged “General repairs & maintenance”
Definitely the best mechanics in the area!! I originally had taken my car to an auto mechanic in Waukesha, because I work there, and they told me to go to the dealership to get it fixed. I have a Mazda Miata, so I took it to Anderson Mazda on E. State St. in Rockford. At first, they told me that they didn’t have…
The people at Butitta Auto are professionals and tend to appreciate their customers. They were able to fit my vehicle in for a needed repair on the Friday before the 4th of July holiday even when short staffed. I received my vehicle the same day. We have been customers for many years and hope to continue our relationship with this company.
Bill and the folks at Butitta Auto on Mill Rd are the VERY BEST, hands down! They're honest, fair, and truly a business of integrity. They've gone the extra mile for us more than once and I'm thrilled to have a shop I can & will recommend to anybody without a second thought. My family and I would not even consider taking our vehicles anywhere else.
Best place in Rockford to get automotive work done. My wife's car needed an oil change. Done great as usual. Worth the cost and the time.
The most trustworthy and reliable mechanics on this side of Rockford, these guys have helped our family for years and never fail to impress. Fantastic customer service, easy set-up appointments and great people.
The folks at Butitta Brothers on Mill Road in Rockford do a good job. Honest car repair, with integrity. As always a great transaction. Oil changed in and out within an hour. No issues.
As usual, easy to schedule with work always done in thorough way.
The only shop I let work on my car. They get us in quick and do all types of work,well
Will not go anywhere else!!!
Honesty & integrity they go the distance to make sure your vehicle keeps all safe. Trust Butitta!
Bill & Brent run a tight ship here. They know me and my wife by name when we walk in. We love and support local businesses and appreciate top notch customer service. Butitta offers very reasonable prices, especially if you’re a Costco member. They stand behind their quality of work as well as their warranty. We…
Bill and Brent are really great communicators, honest and know their stuff...Mechanics as well. That's the simple reason for their success all these years!
Bill and his crew did an outstanding job for me, as always. Went above and beyond my expectations in repairing the wiper motor and drive mechanism on my old truck, and replacing a broken-off transmission dipstick tube. Superb troubleshooting, repair, done on time and at a fair price.
This place is great. Bill and Brent always get me in quickly, are helpful and honest about what needs done, and friendly and courteous. Excellent customer service!
Bill and his team are truly amazing. Awesome service. Highly recommend
Bill and Butita brothers are the best.
Bill is the manager of the Mill Rd. Rockford location and he is a great guy. This friendly professional automotive shop is a rare find. The 2 auto techs (Ben and Dave) that worked on my 2 vehicles were excellent. I couldn’t be more appreciative. I would highly recommend.
Thank you Bill! F150 runs like a dream! Perfect Service! Extremely trustworthy! Thank you!!!
If there was a way to give more stars I would. I started using them when I needed suspension done on my Ram Rebel, converting it from an unreliable factory air to a more traditional shock/strut system. I called Bill when asking for advice on buying used vehicle(s) and he took time to have a conversation regarding…
Bill and Brent always do a great job taking care of my vehicles! I have 4 different vehicles I take to them routinely.
These guys are awesome! They keep my car on the road and are able to accommodate me in an emergency. They are there when I need them.
Fantastic experience yesterday, Bill and his entire team rock. Would highly recommend them for any work that needs to be done on your car!
Fast friendly service. Great management and technicians.
Very good help and service.
Excellent service and very friendly staff highly recommended
Bill, Brent and the Team at Buttita on Mill are THE BEST! Great service, friendly and quick! Highly Recommend!
They take my vehicles in on short notice and are very knowledgeable and professional. I highly recommend this shop.
They have worked on my Silverado and Cruze plus my work vehicle. Great experience! The knowledge between Bill and Brent is unmatched. These guys have your best interest at heart. They have great customer service, very reasonable prices and definitely timely. When you want care service on your side call Bill or Brent!
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 61 | — |
| General repairs & maintenance | 30 | — |
| Vehicle Inspection | 20 | — |
| Brakes | 18 | — |
| Tire rotations | 16 | — |
| Wheel alignment | 16 | — |
| Brake service & repair | 15 | — |
| Tires | 15 | — |
