How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%55+3.9Craft & service penalty95−0.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREButitta Auto – Rockford on Mill Rd.
Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #414Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.8★ from 428 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Butitta Auto – Rockford on Mill Rd. for 8 kinds of job.
Butitta Auto – Rockford on Mill Rd. for oil change
Clear ✕All 64 Google reviews tagged “Oil change” · showing 40
Great service, they let me know what it wil l cost and I know the work will be done correctly and on time. I trust them with my life ...literally!
Great job guys! Thanks!
The people at Butitta Auto are professionals and tend to appreciate their customers. They were able to fit my vehicle in for a needed repair on the Friday before the 4th of July holiday even when short staffed. I received my vehicle the same day. We have been customers for many years and hope to continue our relationship with this company.
Bill and the folks at Butitta Auto on Mill Rd are the VERY BEST, hands down! They're honest, fair, and truly a business of integrity. They've gone the extra mile for us more than once and I'm thrilled to have a shop I can & will recommend to anybody without a second thought. My family and I would not even consider taking our vehicles anywhere else.
Great service and customer care from Bill! Thank you
Always honest and helpful.
First impression and experience were fantastic! Our usual GreatWater shop in Cherry Valley closed and we decided to try this greatWater shop. Service was friendly, professional and efficient. I'll be returning for future maintenance needs. Thanks to everyone who made this experience fabulous!
They worked with our schedule for the appointment. They only address and fix/change what is needed, and they provide great work every time!
Great service
Always satisfied with repairs Only place I would rake my car
I always go to this garage! The employees are great! And I trust whatever they advise me to do to my car.
Great work. Excellent customer service and trustworthy.
The most trustworthy and reliable mechanics on this side of Rockford, these guys have helped our family for years and never fail to impress. Fantastic customer service, easy set-up appointments and great people.
The folks at Butitta Brothers on Mill Road in Rockford do a good job. Honest car repair, with integrity. As always a great transaction. Oil changed in and out within an hour. No issues.
I found this auto shop to be very professional and knowledgeable. They took the time to explain in detail the repairs my auto needed and even print some info out for me to take home to my husband. We will be returning here for all our auto needs in the future.👍👍
Honesty & integrity they go the distance to make sure your vehicle keeps all safe. Trust Butitta!
Bill & Brent run a tight ship here. They know me and my wife by name when we walk in. We love and support local businesses and appreciate top notch customer service. Butitta offers very reasonable prices, especially if you’re a Costco member. They stand behind their quality of work as well as their warranty. We…
Bill and Brent are really great communicators, honest and know their stuff...Mechanics as well. That's the simple reason for their success all these years!
I dealt with Bill Brandt personally, Bill was very cordial , and knowledgeable on getting the diagnosis of my vehicle , as always every time I have been in for service .
Always great service at Butitta Auto Rockford Mill Rd! Bill and Brent are knowledgeable, honest and easy to deal with! We have confidence in our repair and maintenance service there. They are the best!
Wonderful people and great service! Will definitely use them again the next time I have a car service need.
They consistently provide excellent customer service!
Great people to deal with and great technicians. Have used this company for years and will continue to. Bill and Bret are the best.
Really friendly place and they do good work.
This place is great. Bill and Brent always get me in quickly, are helpful and honest about what needs done, and friendly and courteous. Excellent customer service!
Bill and his team are truly amazing. Awesome service. Highly recommend
They told me when to come in, they worked quickly, did just the work that I had requested and charged me for the work and the part - nothing extra. This is why I keep going back to them for my auto service needs.
Bill and Butita brothers are the best.
Quick and efficient as always
I have never enjoyed getting my oil changed, until I came to this butita Brothers on Mill road and I met bill. What a pleasure! Looking forward to my next visit.👍
This was last year: Butitta secured a piece inside my front bumper that was pulled away by a low concrete parking lot barrier when I backed up. They got me in right away and performed the simple repair at no charge. So I took my vehicle back for an oil change, when they noticed a problem with one of my tires as…
Bill has a great crew. Every time I go in they are always helpful and answer all my questions. This last oil change I talked to Brent about a new vehicle. He was honest and gave good advice. Told me my CR-V was in great shape and to keep it. It’s refreshing to talk to people that are honest and up front.
I will not go anywhere else
Bill is the manager of the Mill Rd. Rockford location and he is a great guy. This friendly professional automotive shop is a rare find. The 2 auto techs (Ben and Dave) that worked on my 2 vehicles were excellent. I couldn’t be more appreciative. I would highly recommend.
Thank you Bill! F150 runs like a dream! Perfect Service! Extremely trustworthy! Thank you!!!
If there was a way to give more stars I would. I started using them when I needed suspension done on my Ram Rebel, converting it from an unreliable factory air to a more traditional shock/strut system. I called Bill when asking for advice on buying used vehicle(s) and he took time to have a conversation regarding…
I Bring my Car here always fast and reliable…… Stephnie always takes care of all my needs and explains if I need any questions answered. I always come back! Absolutely love this place… fair price great quality of work and the service advisor Stephnie was great!!!! Thanks again will be back!
Fast friendly service. Great management and technicians.
Bill and the team at Butitta rock! Super knowledgeable and incredibly nice. They will go out of their way to get you in and out in a timely manner and do it right the first time. Will continue to come back for more repairs as needed!
The Rockford shop on Mill Rd. diagnosed and replaced the faulty HVAC mixing box on a Ford Explorer that wouldn't provide heat or cooling to the passenger side. Bill and his crew are experienced professionals who are trustworthy and great to deal with.They stuck with the problem until it was fixed and working right.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 61 | — |
| General repairs & maintenance | 30 | — |
| Vehicle Inspection | 20 | — |
| Brakes | 18 | — |
| Tire rotations | 16 | — |
| Wheel alignment | 16 | — |
| Brake service & repair | 15 | — |
| Tires | 15 | — |
