How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%55+3.9Craft & service penalty95−0.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREButitta Auto – Rockford on Mill Rd.
Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #414Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.8★ from 428 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Butitta Auto – Rockford on Mill Rd. for 8 kinds of job.
Butitta Auto – Rockford on Mill Rd. for tire rotations
Clear ✕All 17 Google reviews tagged “Tire rotations”
Bill and the folks at Butitta Auto on Mill Rd are the VERY BEST, hands down! They're honest, fair, and truly a business of integrity. They've gone the extra mile for us more than once and I'm thrilled to have a shop I can & will recommend to anybody without a second thought. My family and I would not even consider taking our vehicles anywhere else.
First impression and experience were fantastic! Our usual GreatWater shop in Cherry Valley closed and we decided to try this greatWater shop. Service was friendly, professional and efficient. I'll be returning for future maintenance needs. Thanks to everyone who made this experience fabulous!
They worked with our schedule for the appointment. They only address and fix/change what is needed, and they provide great work every time!
Great place they do excellent work.
Honesty & integrity they go the distance to make sure your vehicle keeps all safe. Trust Butitta!
Bill and Brent are really great communicators, honest and know their stuff...Mechanics as well. That's the simple reason for their success all these years!
Always great service at Butitta Auto Rockford Mill Rd! Bill and Brent are knowledgeable, honest and easy to deal with! We have confidence in our repair and maintenance service there. They are the best!
Great people to deal with and great technicians. Have used this company for years and will continue to. Bill and Bret are the best.
Bill and his team are truly amazing. Awesome service. Highly recommend
I Bring my Car here always fast and reliable…… Stephnie always takes care of all my needs and explains if I need any questions answered. I always come back! Absolutely love this place… fair price great quality of work and the service advisor Stephnie was great!!!! Thanks again will be back!
Fast friendly service. Great management and technicians.
The Rockford shop on Mill Rd. diagnosed and replaced the faulty HVAC mixing box on a Ford Explorer that wouldn't provide heat or cooling to the passenger side. Bill and his crew are experienced professionals who are trustworthy and great to deal with.They stuck with the problem until it was fixed and working right.
Such nice business to work with. Stef did a great job! We will be going back with any of our auto maintenance and repairs! Thank you Bill and Brent as well!
They take my vehicles in on short notice and are very knowledgeable and professional. I highly recommend this shop.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 61 | — |
| General repairs & maintenance | 30 | — |
| Vehicle Inspection | 20 | — |
| Brakes | 18 | — |
| Tire rotations | 16 | — |
| Wheel alignment | 16 | — |
| Brake service & repair | 15 | — |
| Tires | 15 | — |
