How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%55+3.9Craft & service penalty95−0.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREButitta Auto – Rockford on Mill Rd.
Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #414Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.8★ from 428 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Butitta Auto – Rockford on Mill Rd. for 8 kinds of job.
Butitta Auto – Rockford on Mill Rd. for transmission
Clear ✕All 11 Google reviews tagged “Transmission”
Bill was great getting the extended warranty co to cover a large part of the cost and he knows a lot about just what is often an issue for the make/model of car I have. Don't live around Rockford but in the area every 2 weeks and these guys are now my new mechanics! Can't say enough nice stuff!!
Good experience last couple times they've done maintenance on my car. They even took care of the claims with my warranty provider.
As usual, easy to schedule with work always done in thorough way.
Bill and Brent are really great communicators, honest and know their stuff...Mechanics as well. That's the simple reason for their success all these years!
Great, honest service and friendly people to work with!
Bill and David were very helpful working with our insurance coverage we had, it became a struggle but not on their end they were great, they handled everything for us. We were kept informed every step of the way. David explained all the necessary repairs and why. Bill explained every step the insurance was taking…
Great people to deal with and great technicians. Have used this company for years and will continue to. Bill and Bret are the best.
They told me when to come in, they worked quickly, did just the work that I had requested and charged me for the work and the part - nothing extra. This is why I keep going back to them for my auto service needs.
My experience using Butitta Brothers was great. And I don’t say that lightly. We were made to feel that we would be taken care of in the best possible way, and we were. It was not a small job, it was costly and the guys there did a great job. I will continue to go to this facility for as long as I have automobile…
I don't think I would've been happier had I gone anywhere else. Bill was sooo kind, patient, and helpful. Your vehicle will definitely be in good hands here with Bill and his staff!
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 61 | — |
| General repairs & maintenance | 30 | — |
| Vehicle Inspection | 20 | — |
| Brakes | 18 | — |
| Tire rotations | 16 | — |
| Wheel alignment | 16 | — |
| Brake service & repair | 15 | — |
| Tires | 15 | — |
