How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%55+3.9Craft & service penalty95−0.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREButitta Auto – Rockford on Mill Rd.
Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #414Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.8★ from 428 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Butitta Auto – Rockford on Mill Rd. for 8 kinds of job.
Butitta Auto – Rockford on Mill Rd. for wheel alignment
Clear ✕All 16 Google reviews tagged “Wheel alignment”
I felt the difference immediately! Courtesy was great and they did what they said they would. No nonsense
Friendly, clean place. Nice atmosphere
Went in to get a front end alignment..The customer service was great...I also waited while they worked on my truck, they finished my truck in a timely manner and then explained to me what they had done...I definitely will be going back!!! athe The cost was very reasonable.
Bill and Brent are really great communicators, honest and know their stuff...Mechanics as well. That's the simple reason for their success all these years!
In and out in good time. Everyone very friendly and professional.
This place is great. Bill and Brent always get me in quickly, are helpful and honest about what needs done, and friendly and courteous. Excellent customer service!
They told me when to come in, they worked quickly, did just the work that I had requested and charged me for the work and the part - nothing extra. This is why I keep going back to them for my auto service needs.
I have never been so excited to write a review. The people here are fantastic and they did an excellent job on my car!! They also have the cleanest shop I’ve ever been in. Anyone who might need any work done on their car, I highly recommend Butitta’s on Mill Road!
Spun out on the highway near Rockford and found Butitta on Google. They were helpful over the phone, organized a tow truck for us, and were able to get my car in right away. Bill was so communicative throughout the inspection process, and he clearly explained what was going on, made recommendations based on safety…
I just wanted to drop a review here to recognize Bill and Brent and his team at Buitta Brothers-Rockford East. It's not a good time to buy a car and they are doing a great job of keeping my 2008 Honda CRV running. I called Bill today and told him my vehicle feels like I'm riding in a new car.Thanks guys! I appreciate you!
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 61 | — |
| General repairs & maintenance | 30 | — |
| Vehicle Inspection | 20 | — |
| Brakes | 18 | — |
| Tire rotations | 16 | — |
| Wheel alignment | 16 | — |
| Brake service & repair | 15 | — |
| Tires | 15 | — |
