Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
Google reviewers rate Butts Plumbing 4.7 out of 5 stars based on 170 reviews, with the owner responding to 24% of them. Positive feedback frequently cites punctuality, professional communication, and reasonable pricing for services like water heater installation, drain cleaning, and fixture repairs. However, recurring criticisms in low-star reviews include misdiagnosed issues, high charges for simple repairs, and instances where technicians failed to follow up or caused property damage without resolving the problem.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Bar = this company · dark tick = category median.
170 Google reviews we collected
Phrases our text analysis found in 146 written reviews
Price verdicts customers left with their Google review
Middle half of what 6 customers paid ($432–$888) · gold mark = category median.
How often each topic comes up in the written reviews
We read 146 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was friendly, professional and fixed the low pressure issue.”
“not professional.”
“I contacted Butts and they sent someone the same day.”
“and they never showed up and they never called me to let me know they weren't coming.”
“Very professional he explained to me step by step of all the work that was completed I would highly recommend this company”
“First off so incredibly nice, knowledgeable, patient, and got the job done!”
“Pricing was fair, and John was professional, friendly, prompt and overall great.”
“Second guy was honest and said they didn’t fix the problem, asked his boss to reduce the price.”
“He is a true professional who took the time to explain everything!”
“Wow I can’t thank you guys enough for being an honest company doing honest work for people.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Butts Plumbing for 8 kinds of job. Pick one to see what they paid and said.
Butts plumbing, John, specifically, was great! He was friendly, professional and fixed the low pressure issue. He also left the work area clean. Highly recommend John/Butts plumbing. Thank you!
I thought the chargers were a bit high for a simple washer replacement and a hose repair. Also, the toilet problem was misdiagnosed, the second Plumber sorted that out.
John came out and installed a new hot water heater today. Pricing was fair, and John was professional, friendly, prompt and overall great. Thank you Butts Plumbing and John. You have my business going forward!
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 24 | $148–$393 |
| Plumbing pipe repair | 18 | $228–$988 |
| Plumbing leak detection | 13 | $122–$454 |
| Faucet repair | 11 | $104–$324 |
| Water heater installation | 10 | $1.1k–$2.4k |
| Plumbing leak repair | 10 | $317–$1.7k |
| Faucet installation | 10 | $161–$383 |
| Toilet repair | 8 | $124–$417 |
4.7 ★★★★★ 170 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great service ! Highly recommend! Installed 2 toilets one upstairs
Your recommendation means a lot to us. If you need help again, Amy, please feel free to reach out. We appreciate your support!
Butts plumbing, John, specifically, was great! He was friendly, professional and fixed the low pressure issue. He also left the work area clean. Highly recommend John/Butts plumbing. Thank you!
Thank you so much for the kind words! We’re so happy to hear John took great care of you and got your pressure issue resolved. We truly appreciate your recommendation!
I thought the chargers were a bit high for a simple washer replacement and a hose repair. Also, the toilet problem was misdiagnosed, the second Plumber sorted that out.
For this job, we provided an upfront quote before completing the work. Our team installed a bidet in the master bathroom and repaired an exterior hose spigot. We strive to provide quality workmanship and transparent service on every job.
From Menards I picked up a "hire a contractor" form, emailed the company and never heard from them.
We never want to miss the opportunity to help a customer. We were unable to locate an email inquiry and have contacted Menards to update the contact information they have on file. For the fastest response, we encourage customers to call our office directly at 440-933-8686 with any questions or service requests.
Subcontracted out the job to another company. Paid for a camera scope of drains. Then paid for a flush of the drains. Second guy was honest and said they didn’t fix the problem, asked his boss to reduce the price. The guy that ran the camera didn’t record, so who knows what the actual problem was. Mayes and Sons came out, not Butts Plumbing. I called Butts for another scope without any response.
I contacted Butts Plumbing after using another company to try to clean out my sewer line. The other company came and attempted to snake the line but said they couldn’t do it because something solid was blocking it. They said it was most likely due to a crushed pipe which would require thousands in repair costs. I contacted Butts and they sent someone the same day. Gene worked at it for over two hours but was able to clear the line, and for less cost than the other company. I definitely appreciate his effort. Butts will be my first call going forward.
Thank you so much for the kind words! We're glad Gene was able to get your sewer line cleared and save you from a costly repair. We appreciate your trust and look forward to helping you again whenever you need us!
work caused a leak on the property and damage. company is refusing to pay for damages. Contacted them multiple times with repair estimate and pictures of damages. Asked their worker Jenna to speak to owner, she refused
Sam was great, very professional and polite will use Butts Pluming again
Thank you, Roger, for acknowledging Sam's professionalism and courtesy. We appreciate your trust in Butts Plumbing.
Was here to fix a slow drain. After fixing drain they tried to snake it to make sure it was draining properly. Snake wouldn't go through so they chizzled away my concrete before asking and said my pipe had collapsed. Called his boss, explained to him what happened and said they could fix it for $800. I asked could I pay $400 now and the rest at the end of the week and they said they needed all the money upfront. Now months later they won't return my phone call to fix the problem so now I have a worse problem because they left my basement in horrible shape.
Plumbing issues can be frustrating. However no monies were collected from this customer at any time. A third party paid for the work completed. If there are further questions, please contact the office and we would be happy to review the matter.
Chris is a standup guy. Would trust him with any job
Thank you for recognizing Chris’s reliability. We value your trust in our team at Butts Plumbing!
Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
