Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
C&C Carpet Care of Jacksonville logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty80−2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

C&C Carpet Care of Jacksonville

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 49 grout cleaning · 4.9★ from 470 Google reviews

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Report card

Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.C&C Carpet Care of Jacksonville is better than 93% of grout cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.C&C Carpet Care of Jacksonville is better than 88% of grout cleaning.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.C&C Carpet Care of Jacksonville is better than 80% of grout cleaning.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.C&C Carpet Care of Jacksonville is better than 100% of grout cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.C&C Carpet Care of Jacksonville is better than 100% of grout cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.C&C Carpet Care of Jacksonville is better than 69% of grout cleaning.B
69

Reviews for your job

Customers hired C&C Carpet Care of Jacksonville for 5 kinds of job.

C&C Carpet Care of Jacksonville for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$390
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#27 / 34
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Area rug cleaning”

Hilda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Carson was super professional and helpful. Truly a pleasure doing business with your company and him. The rugs and sofa came out clean. The work was detailed and complete. Thank you for providing excellent service.

Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Jacob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Highly recommended. Scheduled me next day, arrived on time, completed in an hour and everything looks great. Competitive, fair pricing as well.

Paid $200–250Great priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
Kim9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My rugs and sofa look great. Timely service and professional.

Customer photo from Kim's reviewCustomer photo from Kim's review
Reasonable priceUpholstery cleaningArea rug cleaning
genie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Prompt and professional service

Paid $100–150Reasonable priceArea rug cleaning
Terina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My area rugs came out great!

Paid $100–150Great priceArea rug cleaning
Julie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

On time, neat, professional, reasonable price, and drying time was as predicted.

Carpet steam cleaningArea rug cleaning
KassandraLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Highly recommend this company! Great customer service and pricing. Jayden did an amazing job— I had no idea my rug was as dirty as it was. Looks brand new now!

Customer photo from Kassandra's review
Paid $100–150Great pricePet stain & odor removalArea rug cleaning
JenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We called C&C based on proximity and great reviews. They were able to fit us in within one day. Ethan did a wonderful job cleaning two couches, a chair and even a small rug. He communicated with us via text as soon as the appointment was made and throughout the day of to keep us updated on when he would arrive.…

Reasonable priceUpholstery cleaningArea rug cleaning
CherylLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always great service with C&C Carpet Care. Been with them for 4 years. Fairly priced compared to others. Veteran owned which I support as a Veteran myself!

Pet stain & odor removalArea rug cleaning
JaimeLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

What a pleasure to have Travis in my home. He did an excellent job cleaning my carpets and area rugs. He had to cut out a stain and patch it and you cannot even tell where it was. He is professional, punctual and he served our country 10 years in the Navy which I discovered through conversation. I Highly recommend him and his company!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Susan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I have a rental unit I needed the carpets cleaned. They came out quickly and worked with me. I gave them very short notice and Travis worked me in before my new tenants moved in! I had some areas were the carpet had stretch and he fixed at no extra cost! My past tenant had a small dog and Travis did a wonderful job…

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Sandy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Oops, I called Travis, Michael in my review today by mistake. Guess I was so excited about the way the area carpets looked I just messed up!! Sandy

Area rug cleaning
Marie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

C&C did a great job, answered all my questions and were so much more affordable than I thought getting a good carpet cleaning would be!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
AngelaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Travis did such a great job stretching and cleaning our carpets! They look brand new and we highly recommend C&C.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Hunter13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I used Travis and the team at C&C Carpet Care and was blown away by their professionalism and price. I have used "big name" companies in the past, who quoted me one fee in order to get in the door, but always added extra fees at the end. C&C were true to their word with their quote, and did not pull a bait and…

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
GaryLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Rating only, no written review.

Great priceUpholstery cleaningArea rug cleaning

Price

$158-40% vs typical grout cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 40%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning98$158–$327
General carpet cleaning53$176–$365
Upholstery cleaning30$203–$421
Pet stain & odor removal29—
Area rug cleaning16$158–$390

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