Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
C&C Carpet Care of Jacksonville logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty80−2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

C&C Carpet Care of Jacksonville

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 49 grout cleaning · 4.9★ from 470 Google reviews

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Report card

Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.C&C Carpet Care of Jacksonville is better than 93% of grout cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.C&C Carpet Care of Jacksonville is better than 88% of grout cleaning.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.C&C Carpet Care of Jacksonville is better than 80% of grout cleaning.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.C&C Carpet Care of Jacksonville is better than 100% of grout cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.C&C Carpet Care of Jacksonville is better than 100% of grout cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.C&C Carpet Care of Jacksonville is better than 69% of grout cleaning.B
69

Reviews for your job

Customers hired C&C Carpet Care of Jacksonville for 5 kinds of job.

C&C Carpet Care of Jacksonville for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.53
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$365
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 35
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 53 Google reviews tagged “General carpet cleaning” · showing 20

Mary9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I am so happy with my clean carpets! I had ugly pet stains, aggravated by my attempts at cleaning. Jayden was pleasant, professional, and hard-working!

Paid $150–200Reasonable priceGeneral carpet cleaningPet stain & odor removal
Gabriella7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

⭐️⭐️⭐️⭐️⭐️ I’m so happy with the carpet cleaning service! The guy that came out was really quick, but still did such a thorough job. I honestly wasn’t expecting such a big difference because my carpets hadn’t been deep cleaned in a while, and there were some really dark spots that I wasn’t sure would come out. I…

Paid $50–100Great priceGeneral carpet cleaning
Jacob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Highly recommended. Scheduled me next day, arrived on time, completed in an hour and everything looks great. Competitive, fair pricing as well.

Paid $200–250Great priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
Brandy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Scheduling was super easy via chat from a Facebook ad. Availability was quick. Ryan was professional, on time and did a fantastic job!

Paid $150–200Great priceGeneral carpet cleaning
PattyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Ryan is great! very professional and kind. I appreciate the excellent job he did for me.

General carpet cleaning
Johnny4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

always please with service

Paid $450–500Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
justLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very professional and prompt service

Paid $200–250Great priceCarpet steam cleaningGeneral carpet cleaning
Jill5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Good communication. Efficient. Consistently does a great job!

Great priceGeneral carpet cleaning
roman7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They did a very good job on my furniture and floors I had grease stains on my couches from my children and they got them out with no hesitation they did what another cleaner couldn’t do I also have a pet and they removed all stains as well . Highly recommend will definitely use them again I had 3 rooms cleaned and…

Paid $350–400Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
KristinLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Jayden was awesome, efficient and friendly Great work

Paid $250–300Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
SugahmomaLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great experience! Well pleased The young man was so professional and extra caring!

Paid $100–150Great priceGeneral carpet cleaning
Bryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great local business. Could not have been an easier experience. Just called to get a quote and schedule the appointment. Travis showed up and was in and out in no time. Will definitely be using their services in the future.

Paid $50–100Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Alexandre9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service and crew! Highly recommended.

Great priceCarpet steam cleaningGeneral carpet cleaning
NelsonLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Property Manager’s Satisfaction with C&C As a property manager, I rely on dependable and high-quality companies to meet the needs of both property owners and tenants. I have consistently utilized C&C for several years and have never experienced any disappointment.

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
JaimeLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

What a pleasure to have Travis in my home. He did an excellent job cleaning my carpets and area rugs. He had to cut out a stain and patch it and you cannot even tell where it was. He is professional, punctual and he served our country 10 years in the Navy which I discovered through conversation. I Highly recommend him and his company!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
FatimaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I can’t say enough about this company. Amber was quick to respond to my request online. Travis was amazing, professional and knowledgeable. He explained everything to me and how’s it’s going to look. Exceed my expectations. We have our carpet and tiles cleaned. Our place looks so new. We will definitely use C&C again in the future.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
DonnaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I needed a same day appointment and not only did they accommodate me, Ethan showed up on time and was very professional and fast! Absolutely recommend C&C Carpet Care! Excellent service!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Suzie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

2nd time using this family business. They do such good work and way fast! Father & son came over and in about an hours time they completed 2 large rooms and stairs. Pricing aint bad either. Thank you C&C!! Until next time....

General carpet cleaningPet stain & odor removal+ Punctuality+ Professionalism
Joel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and quick plus did a great job!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Susan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I have a rental unit I needed the carpets cleaned. They came out quickly and worked with me. I gave them very short notice and Travis worked me in before my new tenants moved in! I had some areas were the carpet had stretch and he fixed at no extra cost! My past tenant had a small dog and Travis did a wonderful job…

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality

Show more general carpet cleaning reviews (33 more) →

Price

$158-40% vs typical grout cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 40%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning98$158–$327
General carpet cleaning53$176–$365
Upholstery cleaning30$203–$421
Pet stain & odor removal29—
Area rug cleaning16$158–$390

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