House cleaning service · Kokomo, IN · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%66+16Value 14%73+10.3Replies to reviews 7%36+2.5Craft & service penalty29−7.1Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
C & C Cleaning & Maid Services - Kokomo at a glance
Google reviewers rate C & C Cleaning & Maid Services 4.6 out of 5 based on 242 reviews, with the owner responding to 33 percent of them. Clients frequently praise the punctuality, thoroughness, and friendly demeanor of staff during residential and commercial cleaning jobs. However, several low-star reviews criticize the company for undisclosed cancellation fees, inconsistent staffing levels, and incomplete deep cleaning results that required follow-up work.
Google rating: 4.6 out of 5 from 242 reviews (86% five-star).
Reviews on this page: 242 Google reviews (205 with written comments, 4 with photos).
Owner responses: the business replied to 33% of reviews.
Most recent review: October 14, 2026.
Service: Move-In/Move-Out Cleaning Service serving Kokomo, Indiana.
Data from Google, last updated October 25, 2026.
Score profile vs other move-in/move-out cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.
This companyMove-In/Move-Out Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.C & C Cleaning & Maid Services - Kokomo: 70/100 on this factor. Category median: 92.B
70
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.C & C Cleaning & Maid Services - Kokomo: 66/100 on this factor. Category median: 89.B
66
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.C & C Cleaning & Maid Services - Kokomo: 29/100 on this factor. Category median: 97.D
29
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.C & C Cleaning & Maid Services - Kokomo: 73/100 on this factor. Category median: 100.B
73
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.C & C Cleaning & Maid Services - Kokomo: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.C & C Cleaning & Maid Services - Kokomo: 36/100 on this factor. Category median: 78.D
36
Bar = this company · dark tick = category median.
Star ratings
242 Google reviews we collected
4.6of 5
5 stars20886%
4 stars115%
3 stars10%
2 stars00%
1 star229%
Praise vs complaints
Phrases our text analysis found in 205 written reviews
94%praise
Praise28794%
Complaints186%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price626%
Reasonable1670%
Overpriced00%
Not sure14%
$186-24% vs typical move-in/move-out cleaning services
Middle half of what 12 customers paid ($151–$348) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results10635%
Staff & attitude7525%
Would recommend4515%
Speed & response4214%
Price & value155%
Communication114%
Honesty & trust114%
What customers talk about
We read 205 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We have been c and c clients for over a year and it has been a great experience.”
“The deep clean was a horrible experience with inexperienced, unprofessional & they simply lacked in the basics of cleaning 101.”
“She is thorough, professional and very comfortable to be with in my home.”
“If you want to get ripped off and hire a very unprofessional company then have at it.”
“Definitely recommend this place if you need a good job done.”
“I would not recommend this company.”
“Edward is always punctual and does great every single time.”
“Super easy to work with, prices are fair and they do great work.”
“I feel bad for clients that pay hundreds of dollars bc they’re being over charged for not properly trained employees ….”
“Great at communicating your appointment time, if anyone is running behind, etc.”
“She’s incredibly kind, genuinely funny, and instantly connected with both us and our animals (which means a lot).”
People customers mention
Anastasia5 reviews
Candace4 reviews
Neva4 reviews
Leticia3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired C & C Cleaning & Maid Services - Kokomo for 7 kinds of job. Pick one to see what they paid and said.
Cassie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Had a great couple of experiences in Residential cleaning with Angie G! She is thorough, professional and very comfortable to be with in my home. She is considerate of me working from home and finishes the job beautifully and on a perfect time schedule!
Paid $100–150Reasonable priceGeneral housekeeping
JacqulynLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Those ladies, Jordan & Angie, were amazing!! They deep cleaned a real mess that people left behind!!! Would highly recommend these guys!!!
Paid $500+Reasonable priceDeep clean
Ashley4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Jordan has been amazing! So kind and does a great job. It has made a world of difference to have your service in our lives. Thank you!
Paid $200–250Reasonable priceStandard cleaning
Mary2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
We appreciate the good job on our cleaning.
Thanks to Leticia & Angie for the thorough cleaning!🤟
Paid $350–400Reasonable priceDeep clean
Joe7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Angi and Leti did such an amazing job. Our home hasn’t looked this good in years! 10/10 recommend.
Paid $300–350Great priceDeep clean
Reanna2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I love when Leti comes to the house because when she leaves, I feel so much better and the house looks so good!!! I am so grateful for the company and their high standards.
Marsy is great. Fits right into our routine. Most importantly likes our dogs. Always enjoyable to come home to a fresh clean home.
Price assessment: Great price
Services: Standard cleaning
Response from the owner · a week ago
Thank you, Karen. We're so glad Marsy fits right into your routine and that your dogs enjoy her company. It means a lot to hear you come home to a fresh, clean home. We appreciate your kind words and look forward to continuing to serve you.
Jesse Capps10 reviewsiTotal number of Google reviews Jesse has written across all businesses on Google Maps, not just this one.
Marcy and Jenna did a fantastic job! Id recommended C&C cleaning for anyone who needs a thorough and excellent cleaning job! We did the move in ready clean and everything looked spotless!
Response from the owner · 2 weeks ago
Thank you, Jesse, for the wonderful review! We are thrilled Marcy and Jenna did a fantastic job and that your move-in clean left everything spotless. We appreciate your recommendation and look forward to helping you again whenever you need us.
Farheen Baig2 reviewsiTotal number of Google reviews Farheen has written across all businesses on Google Maps, not just this one.
We were moving to a newly constructed home last year and I wanted my home to stay as clean as it could! We have been c and c clients for over a year and it has been a great experience. Edward is always punctual and does great every single time. He is super nice and focused on his work.
Response from the owner · 2 months ago
Thank you, Farheen, for your wonderful review and for trusting C and C over the past year. We’re thrilled Edward’s punctuality, focus, and care have made a difference for your new home. Your feedback means a lot to our team. We look forward to continuing to keep your home clean and comfortable.
Brenda Wilson-Graham3 reviewsiTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Had a great couple of experiences in Residential cleaning with Angie G! She is thorough, professional and very comfortable to be with in my home. She is considerate of me working from home and finishes the job beautifully and on a perfect time schedule!
Price assessment: Reasonable price
Price: $100–150
Services: General housekeeping
Response from the owner · 3 months ago
Thank you so much for the wonderful review, Cassie! We’re thrilled Angie provided thorough, professional, and considerate service while you worked from home. We’ll be sure to pass along your kind words to her. We look forward to keeping your home beautiful on schedule for future cleanings.
Jacqulyn JinkersonLocal Guide · 32 reviewsiTotal number of Google reviews Jacqulyn has written across all businesses on Google Maps, not just this one.
Those ladies, Jordan & Angie, were amazing!! They deep cleaned a real mess that people left behind!!! Would highly recommend these guys!!!
Price assessment: Reasonable price
Price: $500+
Services: Deep clean
Response from the owner · 3 months ago
Thank you so much, Jacqulyn! We’re thrilled Jordan and Angie could tackle that job and leave your space sparkling. We really appreciate your recommendation and kind words. We look forward to helping you again whenever you need us.
Carlin Grecu2 reviewsiTotal number of Google reviews Carlin has written across all businesses on Google Maps, not just this one.
Janessa R cleaned our home today
Fantastic- everything looks great.
Thank you 😊
Response from the owner · 4 months ago
Thank you, Carlin, for the wonderful review! We’re thrilled Janessa cleaned your home and that everything looks great. We’ll be sure to share your kind words with her and look forward to helping again soon.
Cherry Alley5 reviewsiTotal number of Google reviews Cherry has written across all businesses on Google Maps, not just this one.
Edward is the BEST. He always does a nice job and has a great attention to detail. He is super friendly and I appreciate his hard work every time he comes to my home. Thank you Edward!
Price assessment: Reasonable price
Services: Standard cleaning
Response from the owner · 4 months ago
Thank you so much for the wonderful review, Cherry Alley. We’re thrilled Edward consistently provides great attention to detail and friendly, hardworking service. We’ll be sure to pass along your kind words to him. We appreciate your continued trust and look forward to serving you again.
Tom Taylor13 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Did a great job and left my mom's house sparkling. Angie worked continuously hard the whole time. Wonderful work.
Response from the owner · 4 months ago
Thank you so much for the fantastic review, Tom. We're thrilled Angie worked so hard and left your mom's house sparkling, and we'll be sure to share your praise with her. We appreciate you trusting us and look forward to helping again whenever needed.
Amanda Sommers8 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Janessa R. Did an amazing job! Everything looks and smells amazing!
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning
Response from the owner · 4 months ago
Thank you, Amanda! We're thrilled Janessa R. did an amazing job and that everything looks and smells fantastic. We’ll be sure to share your kind words with Janessa and the team. We look forward to serving you again soon.
