Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

C & C Heating & Air Conditioning logo

C & C Heating & Air Conditioning

HVAC contractor · Troy, MI · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 28 air duct cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 37%
4.9 ★★★★★ 7,684 Google reviews · 24 photos
95%five-star reviews
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$161typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
📞 Call (586) 315-2899Request a call backWebsite ↗

C & C Heating & Air Conditioning at a glance

Customers frequently praise the company for knowledgeable technicians who provide thorough explanations, maintain punctual appointments, and offer clear pricing for services like furnace installation, maintenance, and repair. However, several low-star reviews highlight frustration with the use of AI phone systems and wide appointment windows, which some customers felt reduced communication quality and scheduling reliability.

  • Google rating: 4.9 out of 5 from 7,684 reviews (95% five-star).
  • Reviews on this page: 7,687 Google reviews (5,782 with written comments, 40 with photos).
  • Owner responses: the business replied to 95% of reviews.
  • Most recent review: October 25, 2026.
  • Service: Air Duct Cleaning Service serving Troy, Michigan.

Data from Google, last updated October 26, 2026.

Score profile vs other air duct cleaning services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction89Reliability86Craft & service93Value100Momentum100Replies to reviews100Satisfaction: 89 (median 94)Reliability: 86 (median 92)Craft & service: 93 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 91)
This companyAir Duct Cleaning Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.C & C Heating & Air Conditioning: 89/100 on this factor. Category median: 94.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.C & C Heating & Air Conditioning: 86/100 on this factor. Category median: 92.A
86
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.C & C Heating & Air Conditioning: 93/100 on this factor. Category median: 99.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.C & C Heating & Air Conditioning: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.C & C Heating & Air Conditioning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.C & C Heating & Air Conditioning: 100/100 on this factor. Category median: 91.A
100

Bar = this company · dark tick = category median.

Star ratings

7,687 Google reviews we collected

  • 5 stars7,26795%
  • 4 stars2033%
  • 3 stars370%
  • 2 stars260%
  • 1 star1542%

Praise vs complaints

Phrases our text analysis found in 2,500 written reviews

  • Praise4,60899%
  • Complaints681%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price47933%
  • Reasonable83057%
  • Overpriced403%
  • Not sure1087%
$161-63% vs typical air duct cleaning services

Middle half of what 1151 customers paid ($39–$466) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1,51732%
  • Quality & results98321%
  • Speed & response77116%
  • Communication62013%
  • Would recommend3918%
  • Price & value2405%
  • Honesty & trust1543%

What customers talk about

We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Kyle is very knowledgeable, personable and courteous.”
    “Blew me off don't rely on them to fix your HVAC not professional”
  • “He was thorough, took the time to evaluate the house properly, and explained why he was recommending the equipment he did.”
    “Feels like they've gone big corp, the techs are still good people, but the customer service is terrible.”
  • “From inspection to estimates, scheduling and the quick install (next day!”
    “The furnace was installed on January 27, 2026 (the air conditioner was delayed due to weather).”
  • “He explained what I need to do when the seasons change and was thorough in the maintenance process, was not rushing through it.”
    “…t I should consider replacing my furnace as well, but the technician did not explain why the furnace needed to be replaced.…”
  • “Gave great recommendations, we highly recommend this company.”
    “I highly recommend C&C Heating and Air Conditioning for any furnace diagnosis and repair needs.”
  • “I presume the cost was more than reasonable, and I was pleased.”
    “However, we had a warranty claim on a hot water tank last week and we feel they overcharged.”
  • “I know they were honest and had reasonable pricing.”
    “Sal also lied about what was wrong with the furnace.”

People customers mention

  • Tyler 38 reviews
  • Mike 34 reviews
  • Sal 31 reviews
  • Kevin 30 reviews
  • Cooling 27 reviews
  • Noah 25 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired C & C Heating & Air Conditioning for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

MekaLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Kyle is very knowledgeable, personable and courteous. He explained what I need to do when the seasons change and was thorough in the maintenance process, was not rushing through it. I presume the cost was more than reasonable, and I was pleased. I have no knowledge of the going rates.

Paid $1–200Not sureHeating system maintenance
Mrs.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Thank you for helping us maintain a good working system. The technician Michael was great he walked us though every detail of the service answered all questions. Gave great recommendations, we highly recommend this company. Ask for Micheal he was great a true professional from start to finish.

Paid $1–200Great priceHVAC system repair
Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

From the technician coming to give us a tuneup (Tyler) to the sales person who presented us with options (Brian), To the installation team led by Dennis they won wonderful service great personalities thank you so much. You made it so easy.

Paid $2,000+Reasonable priceService not listed
Ed5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★

Sal and his assistant did a great job very professional clean and explained it in very understandable terms gret job men

Paid $1–200Reasonable priceHVAC system maintenance
John7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★

C & C installed my system years ago and I’m a service club measure. I couldn’t be happier. They come out twice a year to check both the a/c and heat. Their service techs are great. Polite, friendly and most importantly highly skilled. I recommend them to everyone that asks me about them.

Paid $1–200Reasonable priceHeating system installation
mike14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

C&C was awesome. From inspection to estimates, scheduling and the quick install (next day!!). Everything went perfect. All the staff I met on site and over the phone were perfectly friendly. And, the price was great as well.

Paid $2,000+Great priceHeating system repairHeating system installationInstall thermostat

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance1194$54–$581
Heating system maintenance777$37–$219
A/C system maintenance775$26–$251
HVAC system repair471$148–$642
Heating system installation440$1.2k–$2.8k
Install AC402$2.1k–$4.3k
Heating system repair379$124–$809
A/C system repair352$158–$730

Compare with

Photos

Customer reviews

4.9 ★★★★★ 7,684 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Johnathon Cleveland10 reviewsTotal number of Google reviews Johnathon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

David was professional, thorough and answered all of our questions.

Casey ConlonLocal Guide · 24 reviewsTotal number of Google reviews Casey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

David made the whole process very easy. He was thorough, took the time to evaluate the house properly, and explained why he was recommending the equipment he did. He answered every question I had and never made me feel like he was trying to push me into a decision. I really appreciated his approach and came away feeling very comfortable with C&C.

Response from the owner · 2 days ago

Casey, thank you for the kind review. We're glad David made the process easy, took the time to evaluate your home, and answered all your questions. We appreciate your trust in C & C Heating & Air Conditioning and look forward to helping with any future heating and cooling needs. Thank you!

Meka AndersonLocal Guide · 57 reviewsTotal number of Google reviews Meka has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kyle is very knowledgeable, personable and courteous. He explained what I need to do when the seasons change and was thorough in the maintenance process, was not rushing through it. I presume the cost was more than reasonable, and I was pleased. I have no knowledge of the going rates.

  • Price assessment: Not sure
  • Price: $1–200
  • Services: Heating system maintenance
Response from the owner · 2 years ago

We're delighted to receive your 5-star rating, Meka. Thank you for taking the time to share your positive experience with C & C Heating & Air Conditioning. Your satisfaction is our priority, and we're grateful for your trust in our team. If you have any further HVAC needs, don't hesitate to reach out to us!

Steve C9 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mike was very professional and knowledgeable. He was prompt and courteous.

  • Price assessment: Reasonable price
  • Price: $400–600
Response from the owner · 2 days ago

Steve, thank you for the 5-star review. We’re glad Mike was professional, knowledgeable, prompt and courteous. We appreciate your business and look forward to helping with any future heating or cooling needs. Thank you.

dennis garascia1 reviewTotal number of Google reviews dennis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nice job!

  • Price assessment: Reasonable price
  • Price: $400–600
  • Services: HVAC system maintenance
Response from the owner · 3 days ago

Thank you, Dennis! We appreciate the kind feedback. We’re here for any future heating or cooling needs.

brando3 reviewsTotal number of Google reviews brando has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Routine fall furnace check revealed a cracked heat exchanger in our 13 year old equipment. Dzemil explained options and did a thorough analysis of our home to develop recommendations for new equipment. Dennis and team arrived as scheduled and did a great job of installing new equipment. We are very happy with results - thanks all!

  • Services: A/C system maintenance
Response from the owner · Edited 2 years ago

We're grateful for your kind words, Brando! It's heartening to know you appreciate the prompt response and exceptional service from our technicians, David L and Bryan R. Your comfort is our top priority and we're glad we could deliver just that. Your ongoing support means a lot to us at C & C Heating & Air Conditioning!

Brian PytleskiLocal Guide · 29 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

received a quote. Salesman was knowledgeable, thorough and friendly

Response from the owner · 3 days ago

Brian, thank you for the great review. We’re glad our salesperson was knowledgeable, thorough, and friendly. We appreciate you considering C & C Heating & Air Conditioning. Thank you, and we look forward to serving you.

Dave Dunham1 reviewTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service, great communication

Response from the owner · 3 days ago

Dave, thank you for the kind words. We’re glad you were pleased with our service and communication. We appreciate your business and look forward to helping with any future heating or cooling needs. Thank you!

Debbie F6 reviewsTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nick was very nice, professional, and helpful.

  • Price assessment: Great price
  • Price: $1–200
  • Services: HVAC system maintenance
Response from the owner · 3 days ago

Thank you, Debbie! We're glad Nick was professional and helpful. We appreciate your feedback and look forward to serving your HVAC needs in the future.

Nick Aravas2 reviewsTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service She Explained everything I asked her about the tune up of my furnace

  • Price assessment: Reasonable price
  • Services: HVAC system maintenance
Response from the owner · Edited 3 years ago

Nick, we really appreciate your generous review. Providing an excellent customer experience is one of our goals. We look forward to repeating the experience for you in the near future!

C & C Heating & Air Conditioning on Google Maps →

Business details