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C&J Detailing Inc

Car detailing service · Hartford, CT · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%62+39.4Reliability 28%60+16.9Replies to reviews 8%18+1.5Craft & service penalty99−0.1Momentum penalty92−0.8Experts Score= 57Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#69 of 79 car wash servicesPosition by Experts Score among all companies we track in this category. · better than 13%
4.7 ★★★★★ 58 Google reviews · 9 photos
81%five-star reviews
4.50★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Aug 2026latest review

C&J Detailing Inc at a glance

Google reviewers rate C&J Detailing Inc 4.7 out of 5 based on 58 reviews. Customers frequently cite the quality of hand washing, upholstery cleaning, and buffing services, noting that pricing is reasonable and staff are friendly. Recurring themes include quick turnaround times and a lack of aggressive upselling. However, some low-star reviews describe instances of missed appointments and unresponsiveness to communication, which caused significant scheduling issues for commercial clients.

  • Google rating: 4.7 out of 5 from 58 reviews (81% five-star).
  • Reviews on this page: 58 Google reviews (34 with written comments, 1 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: August 4, 2026.
  • Service: Car Wash serving Hartford, Connecticut.

Data from Google, last updated November 1, 2026.

Score profile vs other car wash services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

Satisfaction62Reliability60Craft & service99Value–Momentum92Replies to reviews18Satisfaction: 62 (median 90)Reliability: 60 (median 89)Craft & service: 99 (median 100)Momentum: 92 (median 100)Replies to reviews: 18 (median 85)
C&J Detailing IncCar Wash Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.C&J Detailing Inc: 62/100 on this factor. Category median: 90.B
62
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.C&J Detailing Inc: 60/100 on this factor. Category median: 89.B
60
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.C&J Detailing Inc: 99/100 on this factor. Category median: 100.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.C&J Detailing Inc: 92/100 on this factor. Category median: 100.A
92
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.C&J Detailing Inc: 18/100 on this factor. Category median: 85.F
18

Bar = this company · dark tick = category median.

Star ratings

58 Google reviews we collected

  • 5 stars4781%
  • 4 stars814%
  • 3 stars12%
  • 2 stars00%
  • 1 star23%

Praise vs complaints

Phrases our text analysis found in 34 written reviews

  • Praise3590%
  • Complaints410%

Topic share

How often each topic comes up in the written reviews

  • Quality & results1231%
  • Price & value821%
  • Would recommend821%
  • Staff & attitude718%
  • Speed & response410%

What customers talk about

We read 34 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They were friendly and affordable, service was done quickly, and they did a great job with everything.”
  • “I went to cj to detailed my truck it was my first time taking my truck there the service was good,fast and reasonable and a friendly atmosphere.”
  • “I love it all doing good job in the cars and truck i recommended my friend and all like it and feel satisfied for the good job they doing here .”
  • “They are very professional and the service was great.”
  • “Always an efficient and top notch job at reasonable rates!”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired C&J Detailing Inc for 3 kinds of job. Pick one to see what they paid and said.

Recent reviews

AndreaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

Services for vehicles. I get my wash done here it’s pretty decent and prices are moderate. Sometimes very busy and a wait. Overall, would recommend, but it’s based on individual choices and preferences.

GeneralLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

We called and made an appt for the next day. They no called no show and read our txt with no response. Completely unprofessional. We are a large trucking company and needed our truck cleaned for a nee driver. Now we are behind schedule and cost us alot of money. Way more expensive than the detail would have been. Completely unacceptable.

WildaLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I love it all doing good job in the cars and truck i recommended my friend and all like it and feel satisfied for the good job they doing here .

MCLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Fantastic service and very friendly staff. They clean every part of the vehicle. Great find because there aren't too many places left that wash the upholstery. Please tip generously because the workers do a wonderful job and deserve our appreciation.

Waynette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I just got my car buffed from C& J detailing. I just got my car 6 months ago. Why did I buy the unlimited car wash . My car has swirl marks and scratches everywhere on my car brushes not clean & the service sucked. I went back to the Cadi dealer they couldn't help me. I bought the Simoniz glass coat package for…

ChristineLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were friendly and affordable, service was done quickly, and they did a great job with everything. I didn't get the business crooks vibe from them at all. They gave one price and stuck to it. They never tried up-sell me. I would return and I would recommend l

Photos

Customer reviews

4.7 ★★★★★ 58 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Andrea RobinsonLocal Guide · 24 reviewsTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Services for vehicles. I get my wash done here it’s pretty decent and prices are moderate. Sometimes very busy and a wait. Overall, would recommend, but it’s based on individual choices and preferences.

General MajorLocal Guide · 16 reviewsTotal number of Google reviews General has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We called and made an appt for the next day. They no called no show and read our txt with no response. Completely unprofessional. We are a large trucking company and needed our truck cleaned for a nee driver. Now we are behind schedule and cost us alot of money. Way more expensive than the detail would have been. Completely unacceptable.

LENNY VELEZ2 reviewsTotal number of Google reviews LENNY has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Car came out like new these guys rock

JoanneLocal Guide · 110 reviewsTotal number of Google reviews Joanne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Got a full detail. Fantastic price. I'll continue to shop when necessary.

Wilda GladdenLocal Guide · 63 reviewsTotal number of Google reviews Wilda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love it all doing good job in the cars and truck i recommended my friend and all like it and feel satisfied for the good job they doing here .

Joella JonesLocal Guide · 38 reviewsTotal number of Google reviews Joella has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Did such a good job on my SUV. Great price. Great service!

MCLocal Guide · 65 reviewsTotal number of Google reviews MC has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fantastic service and very friendly staff. They clean every part of the vehicle. Great find because there aren't too many places left that wash the upholstery. Please tip generously because the workers do a wonderful job and deserve our appreciation.

Reallly Rich2 reviewsTotal number of Google reviews Reallly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good Work

Waynette Turner1 reviewTotal number of Google reviews Waynette has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I just got my car buffed from C& J detailing. I just got my car 6 months ago. Why did I buy the unlimited car wash . My car has swirl marks and scratches everywhere on my car brushes not clean & the service sucked. I went back to the Cadi dealer they couldn't help me. I bought the Simoniz glass coat package for 3 years waist of money and of course the warranty does not cover. I would highly recommend everyone to try them out. They are very professional and the service was great. I will definitely be getting my car detailed there. Another New customer ME. Ms. Coco looks like New Money I am very happy Guys. thank you Carlos & Juan

George MorrissetteLocal Guide · 50 reviewsTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had my car detailed by these people never again period!!!!

C&J Detailing Inc on Google Maps →

Business details

  • Address: 71 Fishfry St, Hartford, CT 06120
  • Phone: (860) 982-6691
  • Service area: Hartford, CT