Analyzing 7,679,2307.7M ReviewsFor 21,73921.7K Experts

Experts Reviews · Company report
C Jae's automotive repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%75+5.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

C Jae's automotive repair

Lehi, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #183Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 295 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.C Jae's automotive repair is better than 87% of auto repair shops.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.C Jae's automotive repair is better than 79% of auto repair shops.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.C Jae's automotive repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.C Jae's automotive repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.C Jae's automotive repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.C Jae's automotive repair is better than 75% of auto repair shops.B
75

Reviews for your job

Customers hired C Jae's automotive repair for 8 kinds of job.

C Jae's automotive repair for air conditioning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.71
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Air conditioning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#140 / 163
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Air conditioning”

Nathan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

This is hands down the best shop in Utah. I can’t believe the incredible experience I had working with this shop. They are quick, efficient, and do it right. You know how you get nervous about a shop forcing you into stuff you might not need? That wouldn’t happen here. I’d trust my grandma coming here and know for a…

Great priceAir conditioning
Shea3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My A/C has been acting up for a while and I finally decided to take it to get fixed. I am a college student, so my car is my only way of transportation. They offered to pick up my car and take it to the shop to get fixed which was amazing. They got to the root of the issue and fixed it quickly. Very fair pricing and I am happy with the service!

Reasonable priceAir conditioning
Nate1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We drove from out of town to drop my son off at college. My son's car started to overheat. CJ did a great job diagnosing the problem and found the problem to be faulty radiator fan. He even sent me a video showing his diagnostic steps. Had the car fixed up in a couple of hours. CJ was very knowledgeable and…

Air conditioningAuto engine diagnostic
Emma5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Alex helped me and was great! I got quoted from a few different auto shops to get my A/C fixed and they all quoted hundreds of dollars worth. Alex took care of me fast and efficiently for a reasonable price! Highly recommend!

Air conditioning
Hayden7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jonathan and the crew at C Jae’s are literal life savers. They got my new vehicle fixed up perfectly after it overheated.

Air conditioningAuto engine diagnostic
Jose4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Cj’s shop is 10/10 definitely would recommend. I came without having an appointment, i had also came 30 min before he was closing and Cj helped me right away. He even stayed after hours to make sure the job was done. He’s been nothing but amazing service & honest work. I’ll definitely be coming back for any further services.

Air & cabin filter replacementBatteryBody & Trim
KeriLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My husband and I took our car over to have a leak repaired. We have a wonderful mechanic, but he's been so booked lately, we decided to try someone new. Jonathan called us within 10 minutes of dropping off our car. He did a video chat and showed us all the oil that was leaking underneath our car. He explained what…

Air conditioningElectrical repairOil change
Keaton2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I took my truck here to on a recommendation of a friend that had some work done by C Jae’s and was not let down. These guys were awesome to work with. Super honest guys that want to do the best work for their customs. They kept me informed and let me know all the options that were available for the problem I was…

Air conditioning
Keira9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

DEFINITELY recommend coming here! Very nice, they immediately make you feel comfortable and right at home. They helped me with exactly what I needed and more. I really appreciate too how they didn't try to force everything on me just to try to make money, like everywhere else I've taken my car. Great friendly…

Air conditioningEngine repair+ Quality+ Professionalism+ Value
Newport6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Seriously, this guy is amazing! He not only fixed the ac compressor in my car for a lower price than I was quoted at other shops, but he also drove to downtown SLC to pick up my vehicle and had it back to me fixed in the SAME DAY! So impressed and will be recommending him to anyone that I can.

Air conditioning+ Value
Joel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve been coming to Johnathan for about a year now and he’s been great help always does what he says with great quality and is great at explaining everything

Air conditioningExhaustGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Rennan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

he was super attentive and did the job very quickly. It was very professional.

Air conditioning+ Quality+ Professionalism+ Value
DevinLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★

Rating only, no written review.

Air conditioning
Tevita6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C installation & repairAir & cabin filter replacementAuto detailing+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 76%Reasonable 24%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Auto engine diagnostic35—
Oil change29—
Brakes28—
Steering & suspension repair19—
Electrical19—
Electrical repair18—
Tires17—
General repairs & maintenance16—

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