Skylar Jones10 reviewsTotal number of Google reviews Skylar has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuch an awesome experience
- Price assessment: Great price
- Services: Brakes
C Jae's automotive repair
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%75+5.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#183 of 348 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 48%
4.9 ★★★★★ 295 Google reviews · 5 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
28%reviews answered by the owner
Oct 2026latest review
C Jae's automotive repair at a glance
- Google rating: 4.9 out of 5 from 295 reviews (97% five-star).
- Reviews on this page: 295 Google reviews (278 with written comments, 7 with photos).
- Owner responses: the business replied to 28% of reviews.
- Most recent review: October 28, 2026.
- Service: Auto Repair Shop serving Lehi, Utah.
Data from Google, last updated November 2, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.C Jae's automotive repair: 87/100 on this factor. Category median: 89.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.C Jae's automotive repair: 79/100 on this factor. Category median: 86.B
79
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.C Jae's automotive repair: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.C Jae's automotive repair: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.C Jae's automotive repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.C Jae's automotive repair: 75/100 on this factor. Category median: 60.B
75
Bar = this company · dark tick = category median.
Star ratings
295 Google reviews we collected
- 5 stars28597%
- 4 stars00%
- 3 stars10%
- 2 stars31%
- 1 star62%
Praise vs complaints
Phrases our text analysis found in 278 written reviews
- Praise62896%
- Complaints254%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2276%
- Reasonable724%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude11017%
- Speed & response10817%
- Would recommend10516%
- Honesty & trust9815%
- Price & value9414%
- Quality & results8613%
- Communication528%
What customers talk about
We read 278 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Super professional, friendly and 100% recommended 👌”
“Got the car done quickly and I appreciated that they gave me an honest appraisal of my brakes and didn’t just tell me I needed new ones.”
“I highly recommend this establishment for any mechanical services you may need.”
“…accompanied by that my wheel will lock when I make a right turn and will not return to neutral position without force.…”
“Jonathan is a great guy, very transparent and honest with his services and prices.”
“I have been scammed I feel because typically you change all the spark plugs at the same time.”
“Great customer service, communication and fair pricing.”
“BUT they WAY overcharged me for attempting to fix my A/C as a ‘side project’ (an extra $1700).”
“Exceptional service, very friendly, really cared about my vehicle and me”
“On my dash, which they tell me the vsa module is not working, accompanied by that my wheel will lock when I make a right turn and will not return to n…”
“They even took me back to my vehicle to explain what was happening and what they could do to fix it.”
People customers mention
- Jonathan 21 reviews
- Alex 8 reviews
- John 5 reviews
- Johnathan 5 reviews
- Shop 4 reviews
- Orem 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired C Jae's automotive repair for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Chino1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
All I can say is wow!!! I was in a real bind and the owner Jonathan got me out of it and on my way back to Colorado. His daughter CC was also super helpful. A family business that treats you like family. I never leave reviews but after the experience I had here it was a must. Thank you guys. May God continue to bless you and your family.
Valerie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Honest mechanic who teaches you & charges fairly! I was about to pay someone $120 just for a diagnostic, then I called here, they did diags for free and won a loyal return customer! I’ve been happy taking my van to them since, and always pleasantly surprised by the good service and price. Vans been running well!
Great priceSteering & suspension repairAuto engine diagnostic
Hunter1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
This place is great! The staff were very knowledgeable and personable. They even took me back to my vehicle to explain what was happening and what they could do to fix it. I appreciated them not only telling me about my vehicle but showing me as well. I would recommend to anyone!
Steering & suspension repairElectricalWheel alignment
Chandee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They are one of a kind! They are so sweet and very communicative about what's happening with my vehicle. They care so much about me and my safety!
Great priceAuto engine diagnosticService not listed
Bryon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Caitlyn is a great communicator. She was very polite and informative. The mechanic was great too. My car was done quickly :)
Kayla1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great guy had a flat tire fixed it if I gave him a review everyone should use him
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Auto engine diagnostic | 35 | — |
| Oil change | 29 | — |
| Brakes | 28 | — |
| Steering & suspension repair | 19 | — |
| Electrical | 19 | — |
| Electrical repair | 18 | — |
| Tires | 17 | — |
| General repairs & maintenance | 16 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 295 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Chino1 reviewTotal number of Google reviews Chino has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAll I can say is wow!!! I was in a real bind and the owner Jonathan got me out of it and on my way back to Colorado. His daughter CC was also super helpful. A family business that treats you like family. I never leave reviews but after the experience I had here it was a must. Thank you guys. May God continue to bless you and your family.
Valerie Smith6 reviewsTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHonest mechanic who teaches you & charges fairly! I was about to pay someone $120 just for a diagnostic, then I called here, they did diags for free and won a loyal return customer! I’ve been happy taking my van to them since, and always pleasantly surprised by the good service and price. Vans been running well!
- Price assessment: Great price
- Services: Steering & suspension repair, Auto engine diagnostic
Hunter Evans1 reviewTotal number of Google reviews Hunter has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis place is great! The staff were very knowledgeable and personable. They even took me back to my vehicle to explain what was happening and what they could do to fix it. I appreciated them not only telling me about my vehicle but showing me as well. I would recommend to anyone!
- Services: Steering & suspension repair, Electrical, Wheel alignment, Brakes, Brake service & repair
Response from the owner · 2 weeks ago
Thank you, Hunter for the workflow that you gave us. We appreciate you very much. Hopefully, we’ll see you later than sooner. Thank you, sir.
Yolanda GuifarroLocal Guide · 15 reviewsTotal number of Google reviews Yolanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper professional, friendly and 100% recommended 👌
- Price assessment: Reasonable price
Response from the owner · 3 weeks ago
Ty Yolanda ..
Chandee Fisher3 reviewsTotal number of Google reviews Chandee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey are one of a kind! They are so sweet and very communicative about what's happening with my vehicle. They care so much about me and my safety!
- Price assessment: Great price
- Services: Auto engine diagnostic, Service not listed
Ken Mundt10 reviewsTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExceptional service, very friendly, really cared about my vehicle and me
Bryon Adams8 reviewsTotal number of Google reviews Bryon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCaitlyn is a great communicator. She was very polite and informative. The mechanic was great too. My car was done quickly :)
Response from the owner · a month ago
Thank you so much, Byron. We’re here anytime you need us.
Kayla Crawford1 reviewTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat guy had a flat tire fixed it if I gave him a review everyone should use him
Taylor LayLocal Guide · 17 reviewsTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing service. Brought my car in and the brakes and rotors were replaced within the hour. Best pricing in Utah valley.
- Price assessment: Great price
- Services: Brakes
Business details
- Address: 84 1200 W, Orem, UT 84057
- Phone: (818) 294-4424
- Website: cjaesautomotiverepairs.com
- Service area: Lehi, UT