iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty97−0.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#83 of 348 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 76%
4.9★★★★★844 Google reviews · 24 photos
95%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google rating: 4.9 out of 5 from 844 reviews (95% five-star).
Reviews on this page: 844 Google reviews (648 with written comments, 11 with photos).
Owner responses: the business replied to 69% of reviews.
Most recent review: October 30, 2026.
Service: Auto Repair Shop serving Lehi, Utah.
Data from Google, last updated November 2, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Mitchell GarageAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mitchell Garage: 94/100 on this factor. Category median: 89.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mitchell Garage: 94/100 on this factor. Category median: 86.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mitchell Garage: 97/100 on this factor. Category median: 99.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mitchell Garage: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mitchell Garage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mitchell Garage: 69/100 on this factor. Category median: 60.B
69
Bar = this company · dark tick = category median.
Star ratings
844 Google reviews we collected
4.9of 5
5 stars80695%
4 stars263%
3 stars40%
2 stars20%
1 star61%
Praise vs complaints
Phrases our text analysis found in 648 written reviews
99%praise
Praise1,23099%
Complaints151%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price4944%
Reasonable6154%
Overpriced11%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust22918%
Staff & attitude21417%
Speed & response21117%
Price & value20416%
Quality & results20116%
Would recommend11910%
Communication675%
What customers talk about
We read 648 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chad was extremely kind, respectful, honest, and patient with me and my questions.”
“They lied.”
“They are always friendly and give fantastic service!”
“Mitchell’s got me in same day and the vehicle fixed.”
“I've found these guys to be honest and fair in price and practice.”
“Over priced.”
“They did a great job, are well priced, and were super great to work with.”
“That's the way it's been each time, definitely going back and definitely would recommend.”
“These folks explained in good detail what needed to be done and didn't try upsell or overcharge me a bit.”
People customers mention
Chad44 reviews
Provo22 reviews
Wes14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mitchell Garage for 8 kinds of job. Pick one to see what they paid and said.
DDavid1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
These folks explained in good detail what needed to be done and didn't try upsell or overcharge me a bit.
That's the way it's been each time, definitely going back and definitely would recommend.
Great priceGeneral repairs & maintenance
BBlake7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They did a great job, are well priced, and were super great to work with. Perfect neighborhood car guys.
MMichael15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Mitchell’s got me in same day and the vehicle fixed. Happy with their service and quick turnaround.
NNatalia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Will be my go to auto shop from now on! Fixed my car from another shop’s mistake so quickly! Chad was extremely kind, respectful, honest, and patient with me and my questions. They took away my car stress with their fantastic service! Come here and you won’t be disappointed!
NNicholas2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
They were super quick and transparent about the worked needing to be done on my car. They kept the channel of communication open for when I had questions, and worked within my budget.
BBen12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Trustworthy and competent, two things I value most in a mechanic. Helped me find some parts to order myself.
These folks explained in good detail what needed to be done and didn't try upsell or overcharge me a bit.
That's the way it's been each time, definitely going back and definitely would recommend.
Price assessment: Great price
Services: General repairs & maintenance
Response from the owner · Edited 6 days ago
Hi, David. Your feedback is highly appreciated. Thank you for the review!
D
Dianne McAdams-JonesLocal Guide · 23 reviewsiTotal number of Google reviews Dianne has written across all businesses on Google Maps, not just this one.
Will be my go to auto shop from now on! Fixed my car from another shop’s mistake so quickly! Chad was extremely kind, respectful, honest, and patient with me and my questions. They took away my car stress with their fantastic service! Come here and you won’t be disappointed!
Response from the owner · 2 weeks ago
Hi, Natalia. Your feedback is highly appreciated. Thank you for the review!
H
Hope Lewis4 reviewsiTotal number of Google reviews Hope has written across all businesses on Google Maps, not just this one.
They were super quick and transparent about the worked needing to be done on my car. They kept the channel of communication open for when I had questions, and worked within my budget.
Hi Nicholas, thank you for sharing your experience with Mitchell Garage! We’re glad our team could provide quick, transparent auto repair service while keeping communication clear and working within your budget. We appreciate your trust in our team and look forward to helping with your vehicle’s maintenance and repair needs in the future.
R
Rylan Woodward1 reviewiTotal number of Google reviews Rylan has written across all businesses on Google Maps, not just this one.
