Experts Reviews · Company report
C Jae's automotive repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%75+5.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

C Jae's automotive repair

Lehi, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #183Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 295 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.C Jae's automotive repair is better than 87% of auto repair shops.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.C Jae's automotive repair is better than 79% of auto repair shops.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.C Jae's automotive repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.C Jae's automotive repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.C Jae's automotive repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.C Jae's automotive repair is better than 75% of auto repair shops.B
75

Reviews for your job

Customers hired C Jae's automotive repair for 8 kinds of job.

C Jae's automotive repair for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.35
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#33 / 234
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 35 Google reviews tagged “Auto engine diagnostic” · showing 20

Valerie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Honest mechanic who teaches you & charges fairly! I was about to pay someone $120 just for a diagnostic, then I called here, they did diags for free and won a loyal return customer! I’ve been happy taking my van to them since, and always pleasantly surprised by the good service and price. Vans been running well!

Great priceSteering & suspension repairAuto engine diagnostic
Chandee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They are one of a kind! They are so sweet and very communicative about what's happening with my vehicle. They care so much about me and my safety!

Great priceAuto engine diagnosticService not listed
BillLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

C Jae’s owner and staff have earned my total trust. If something can be fixed with a simple cleaning they don’t upsell you to new parts. If it can go another 10k miles they tell you right up front. When something needs fixing they tell you options. They are the most honest & trustworthy people in the business. After…

Great priceElectrical repairExhaustSteering & suspension repair
Kaleb5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

CJ auto was amazing. Our check engine light came on mid trip. We went to them and they fixed our problem in 30 minutes. Appreciate their service.

Auto engine diagnostic
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Exceptional service, prompt... got us in right away. They were very transparent and very honest in their analysis and service. Will do business again !

Great priceElectricalAuto engine diagnosticBattery
CosmoLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Best service I’ve ever gotten, if you want to know what’s going on with your vehicle, bring it here. All the works and works very hard to make sure you ride is better then you expected. Big or small, they do it all! Will always bring my truck here for everything.

Great priceSteering & suspension repairAuto engine diagnosticOil change
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

They are very friendly and responsible people with the work, in addition to the service they give that is super excellent, I recommend them without hesitation, I loved their service.

Great priceElectrical repairElectricalAuto engine diagnostic
ErikLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★

I previously left a 1 star review because of a replacement that was promised by the owner but was not fulfilled when I came back to get it done. The owner called me about an hour after I left the review to resolve the issue and make an agreement to get my car done, which I have never seen a company do before. On…

Auto engine diagnosticService not listed
Maddy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Johnathan and his team are so nice! Very helpful and will explain the problem and pricing to you! Been going here for a few years now and have never been disappointed :)

Air & cabin filter replacementTiresAuto engine diagnostic
AaronLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

These guys are amazing!! I would give them 10 stars if I could. As a broke college student with a beat up car, I have spent my fair share of time working on my own car and then handing it over to mechanics when I can't seem to figure it out. Jonathan is the most honest mechanic I have ever met. Took me in, was great…

Auto engine diagnostic
Nate1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We drove from out of town to drop my son off at college. My son's car started to overheat. CJ did a great job diagnosing the problem and found the problem to be faulty radiator fan. He even sent me a video showing his diagnostic steps. Had the car fixed up in a couple of hours. CJ was very knowledgeable and…

Air conditioningAuto engine diagnostic
Elizabeth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Absolutely stellar service at a reasonable price! I had a ‘check engine’ light. Jonathan (owner/manager of C Jae’s) met me at a gas station on his way home (after hours) and provided expert knowledge, advice, AND he allowed me to barrow a ‘ready-check’ engine monitor, so I could assess the situation. Jonathan/C…

BatteryElectricalAuto engine diagnostic
Sierra8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is definitely the best mechanic I have ever been too. John is kind, fully explains what he’s doing before he does it, and tries to get you the best deal possible. I’ve been here twice and both times felt super grateful for the kindness I’ve been shown. Would absolutely recommend him to anyone (I actually…

BatteryAuto engine diagnosticElectrical repair
Brendan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were able to start giving me possibilities on the phone and were great about diagnosing the issue with my car quickly and efficiently. Would definitely recommend them to anyone!

Auto engine diagnostic
Hayden7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jonathan and the crew at C Jae’s are literal life savers. They got my new vehicle fixed up perfectly after it overheated.

Air conditioningAuto engine diagnostic
CoachCreamyLoveGoo6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys were amazing. They went WAY above and beyond on a Saturday when they didn't really have to. Customer service and the work quality was excellent. I give these guys a 10/10. I'll use them from now on for all of my auto repair related needs. Outstanding business.

ElectricalAuto engine diagnosticElectrical repair
Dallin10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

C Jae Auto did an exceptional job diagnosing, fixing, and educating me on what was going on. Dropped the car off late Saturday and got it back Monday. They have the technology and knowledge to help out. Honest and efficient workers. I rarely waste time writing reviews but these guys deserve it. I highly recommend…

Auto engine diagnosticService not listed
Hannah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Alex helped me out and he was great! He answered all of my questions thoroughly and helped me understand what in my car was worth a worry and what wasn’t. Great service for a great price

Auto engine diagnostic
Jose4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Cj’s shop is 10/10 definitely would recommend. I came without having an appointment, i had also came 30 min before he was closing and Cj helped me right away. He even stayed after hours to make sure the job was done. He’s been nothing but amazing service & honest work. I’ll definitely be coming back for any further services.

Air & cabin filter replacementBatteryBody & Trim
gary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent service, the work he did with my car was impeccable. Very good price and the owner is very nice.

Auto engine diagnosticElectrical repairTires

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 76%Reasonable 24%Overpriced 0%Not sure 0%

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