Experts Reviews · Company report
C Jae's automotive repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%75+5.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

C Jae's automotive repair

Lehi, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #183Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 295 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.C Jae's automotive repair is better than 87% of auto repair shops.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.C Jae's automotive repair is better than 79% of auto repair shops.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.C Jae's automotive repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.C Jae's automotive repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.C Jae's automotive repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.C Jae's automotive repair is better than 75% of auto repair shops.B
75

Reviews for your job

Customers hired C Jae's automotive repair for 8 kinds of job.

C Jae's automotive repair for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#174 / 245
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 29 Google reviews tagged “Oil change” · showing 20

BillLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

C Jae’s owner and staff have earned my total trust. If something can be fixed with a simple cleaning they don’t upsell you to new parts. If it can go another 10k miles they tell you right up front. When something needs fixing they tell you options. They are the most honest & trustworthy people in the business. After…

Great priceElectrical repairExhaustSteering & suspension repair
CosmoLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Best service I’ve ever gotten, if you want to know what’s going on with your vehicle, bring it here. All the works and works very hard to make sure you ride is better then you expected. Big or small, they do it all! Will always bring my truck here for everything.

Great priceSteering & suspension repairAuto engine diagnosticOil change
Katie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Super great service, such kind people, they definitely know what they’re doing and they’ll answer any question you have and explain everything they’re doing so you know you’re not getting scammed. Would recommend people to check this place out.

Reasonable priceTiresOil change
Maddy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Johnathan and his team are so nice! Very helpful and will explain the problem and pricing to you! Been going here for a few years now and have never been disappointed :)

Air & cabin filter replacementTiresAuto engine diagnostic
LisaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I recently had the pleasure of visiting C Jae's Automotive Repair Shop for an oil change on my SUV, and I must say, my experience was nothing short of exceptional. I had the privilege of being assisted by Jonathan, a true professional who not only performed an excellent job but went above and beyond to provide…

Oil change
Derek3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★

Do not go here! Every time you go, you'll get it fixed but something else will be broken so you have to come back! Oil change will half the oil gone and none replaced-$70 for SAE 30 non synthetic oil RIP OFF - don't just go away RUN !!!!

ElectricalOil change
TannerLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

C Jae’s is a great place to bring your car for any needs. He was super transparent and timely in getting my car fixed. Would highly recommend!

Body & TrimOil change
Marilulu3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Muy buen Mecanico servício garantizado

Oil change
Bingo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Muy buen Mecanico

Brake service & repairBrakesOil change
Genesis11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

so incredibly impressed with this shop!! they were so attentive & got me in even though it was pretty last minute. they are more concerned about your safety than anything else which says a lot about them right there! great work. go to C Jae’s automotive repair! you won’t regret it.

BrakesOil change
Maddie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These folks are super invested in the customer experience! They showed me where the leak was and talked through the options— super low pressure and very respectful. They are in my corner and I will definitely be returning.

Oil change
Jose4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Cj’s shop is 10/10 definitely would recommend. I came without having an appointment, i had also came 30 min before he was closing and Cj helped me right away. He even stayed after hours to make sure the job was done. He’s been nothing but amazing service & honest work. I’ll definitely be coming back for any further services.

Air & cabin filter replacementBatteryBody & Trim
KeriLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My husband and I took our car over to have a leak repaired. We have a wonderful mechanic, but he's been so booked lately, we decided to try someone new. Jonathan called us within 10 minutes of dropping off our car. He did a video chat and showed us all the oil that was leaking underneath our car. He explained what…

Air conditioningElectrical repairOil change
Carla6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I went for an oil change today and they were very nice and fast. I recommend their services.

Oil change
RachelLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Amazing service, family owned and for a reasonable price. Not only did they diagnose the problem with my engine and fix it, they even cleaned my engine! I was given a video update with an estimate of how much longer I should wait so I could plan when to come back. I felt like I could ask questions and get involved.…

Auto engine diagnosticOil change
George3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was heading out of town and needed an oil change last minute. All other places wouldn’t do it because it was close to 6 when everyone closes. C Jae’s Automotive was willing to stay late to help me out. They had great customer service and I really appreciate that. Definitely recommend over others in the area!

Oil change
LanceLocal Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This place is great. It feels good to have an auto mechanic I trust and I don't have to worry about being sold things I don't need. CJ is the owner and he's been as good as it gets. He's done dozens of jobs for me over the past few years on all of my cars, trucks, and my hydraulic trailer. I'm super happy. I haven't…

BatteryBrake service & repairBrakes+ Punctuality+ Quality+ Professionalism
Paul12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very good mechanic! Wouldn't take my car anywhere else now!

BrakesOil change+ Punctuality+ Quality+ Professionalism
Savannah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jonathan is a super thorough and honest mechanic! He went above and beyond to take care of my car! Will always recommend him!

Auto detailingBrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
ramon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve never trusted mechanics and this guy is the reason why we need more mechanics like him and why we don’t trust most. Fair price for amazing quality and service. Most of all one of if not the most honest mechanic you can find anywhere in or around town. Would definitely recommend and continue working through them.

Body & TrimBrake service & repairBrakes+ Punctuality+ Quality+ Professionalism

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 76%Reasonable 24%Overpriced 0%Not sure 0%

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