Connor Hinds6 reviewsTotal number of Google reviews Connor has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSydney was the best
Cache Medical Massage
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%80+19.4Value 14%78+11Replies to reviews 7%57+4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#124 of 158 massage therapistsPosition by Experts Score among all companies we track in this category. · better than 22%
4.9 ★★★★★ 56 Google reviews · 23 photos
95%five-star reviews
4.83★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
34%reviews answered by the owner
Jul 2026latest review
Cache Medical Massage at a glance
Google reviewers rate Cache Medical Massage 4.9 out of 5 based on 56 reviews, noting that the owner responded to 34 percent of comments. Clients frequently praise the professional, clean environment and the therapists' ability to address specific issues like chronic pain, neck tension, and back problems with knowledgeable, personalized care. Recurring themes include friendly communication, effective relief from physical ailments, and a relaxing atmosphere, with no significant patterns of criticism found in the provided excerpts.
- Google rating: 4.9 out of 5 from 56 reviews (95% five-star).
- Reviews on this page: 56 Google reviews (47 with written comments, 1 with photos).
- Owner responses: the business replied to 34% of reviews.
- Most recent review: July 20, 2026.
- Service: Massage Therapist serving Hyrum, Utah.
Data from Google, last updated October 28, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cache Medical Massage: 88/100 on this factor. Category median: 94.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cache Medical Massage: 80/100 on this factor. Category median: 94.A
80
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cache Medical Massage: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cache Medical Massage: 78/100 on this factor. Category median: 100.B
78
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cache Medical Massage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cache Medical Massage: 57/100 on this factor. Category median: 73.C
57
Bar = this company · dark tick = category median.
Star ratings
56 Google reviews we collected
- 5 stars5395%
- 4 stars24%
- 3 stars00%
- 2 stars12%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 47 written reviews
- Praise5498%
- Complaints12%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price120%
- Reasonable480%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2240%
- Would recommend1731%
- Quality & results1018%
- Speed & response47%
- Communication24%
What customers talk about
We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I just had my first professional massage with her and she was kind, knowledgeable, and really helped my neck pain.”
“Laura is a 10/10 A+ level medical masseuse (massage-ist?”
“They are super personal, care about your needs, and do a great job focusing on what is needed.”
“Maybe that’s why I’m always on time don’t want to lose time for being late.”
“Caroline did a great massage very professional and listened to the issues I was having and gave extra attention to the areas I mentioned!”
People customers mention
- Aaron 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
ZoeLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★
Absolutely lovely treatment with Arianna. Definitely not deep tissue, despite checking in regarding pressure. Even so, I love this business and I will go again, and probably try another therapist.
Reasonable price
Hailey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
My partner and I have both had awesome experiences here! Laura has helped them with chronic pain for almost a year and they have seen significant relief following massage therapy. I just had my first professional massage with her and she was kind, knowledgeable, and really helped my neck pain.
Great price
WillLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Arianna is amazing. I have a recurring issue with my back and one visit to her helped so much! I felt like a valued customer and we had a great conversation. She knows her stuff. I will most definitely be back in the future!
Reasonable price
AbigailLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Aaron takes such good care of me! This was my 2nd time and it doesn’t get any better! Thanks! :)
Reasonable price
JazmynLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I have being going to Sarah for a few months. She is amazing. She has helped me a lot with the aches and pains in my body. Their office is so peaceful. Highly recommend Sarah.
AlexLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Love the service!! With my constant shoulder pain, they were able to help me. I would definitely go back.
Photos
Customer reviews
4.9 ★★★★★ 56 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Zoe Amos AdlerLocal Guide · 24 reviewsTotal number of Google reviews Zoe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolutely lovely treatment with Arianna. Definitely not deep tissue, despite checking in regarding pressure. Even so, I love this business and I will go again, and probably try another therapist.
- Price assessment: Reasonable price
Hailey Dennis1 reviewTotal number of Google reviews Hailey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy partner and I have both had awesome experiences here! Laura has helped them with chronic pain for almost a year and they have seen significant relief following massage therapy. I just had my first professional massage with her and she was kind, knowledgeable, and really helped my neck pain.
- Price assessment: Great price
Response from the owner · 5 months ago
Thank you Hailey!
Will JonesLocal Guide · 22 reviewsTotal number of Google reviews Will has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleArianna is amazing. I have a recurring issue with my back and one visit to her helped so much! I felt like a valued customer and we had a great conversation. She knows her stuff. I will most definitely be back in the future!
- Price assessment: Reasonable price
Abigail GomezLocal Guide · 19 reviewsTotal number of Google reviews Abigail has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAaron takes such good care of me! This was my 2nd time and it doesn’t get any better! Thanks! :)
- Price assessment: Reasonable price
Jazmyn JobLocal Guide · 62 reviewsTotal number of Google reviews Jazmyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have being going to Sarah for a few months. She is amazing. She has helped me a lot with the aches and pains in my body. Their office is so peaceful. Highly recommend Sarah.
Alex SiguenzaLocal Guide · 12 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove the service!! With my constant shoulder pain, they were able to help me. I would definitely go back.
Larry HardmanLocal Guide · 22 reviewsTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have been going for the past 2 years and have been treated exceptionally well all the time. Even during the time they were relocating their business. Always walk away feeling renewed. Maybe that’s why I’m always on time don’t want to lose time for being late.
Clara Ocker1 reviewTotal number of Google reviews Clara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLaura is incredibly knowledgeable and compassionate, making it easy to feel comfortable, relaxed, and trusting throughout the session. I arrived with shoulder tension and low back pain, and after a brief consultation, she quickly got to work. By the time I left, not only was my pain gone, but I also felt relief in areas I didn’t realize were affected. I highly recommend Laura! The space itself is very welcoming and cozy, blending the relaxing ambiance of a spa with the clean, organized feel of a medical office. Every detail is thoughtfully curated, from providing hair ties in the treatment rooms to offering water, ensuring a comfortable and positive experience throughout.
Sarabeth Green11 reviewsTotal number of Google reviews Sarabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLaura I have to thank you again immensely today!! I kept having a laughter come out of me on my drive home. I just feel more alive. Thank you for helping to release what needed to release and helping the good energy to flow. Happy Tears 😂
Business details
- Address: 2077 N 200 E, North Logan, UT 84341
- Phone: (435) 554-1241
- Website: cachemedicalmassage.com
- Service area: Hyrum, UT