Experts Reviews · Company report
Cal's Plumbing Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%92+22.3Value 14%95+13.4Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Cal's Plumbing Inc.

Tucson, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 2,828 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cal's Plumbing Inc. is better than 92% of leak detection services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cal's Plumbing Inc. is better than 92% of leak detection services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cal's Plumbing Inc. is better than 94% of leak detection services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cal's Plumbing Inc. is better than 95% of leak detection services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cal's Plumbing Inc. is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cal's Plumbing Inc. is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Cal's Plumbing Inc. for 8 kinds of job.

Cal's Plumbing Inc. for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.59
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$78–$466
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 32
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.91%

All 59 Google reviews tagged “Water heater repair” · showing 40

Nicholas13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Zachary did an amazing job! Fast response time, asking questions to find out the issue, and making sure I got the best deal possible. Even IF I could have found a better price somewhere else(which I doubt cause it was too good a deal), Zachary sealed the deal with his professionalism, humor, and knowledge. 10/10!!

Paid $2,000+Great priceWater heater installationWater tank installationWater tank repair
Mario6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Listen Cals is the only place I will ever use for plumbing I was fresh out of icu almost died had a water pressure issue and a hot water issue call came out the tech was an expert the management went out of their way to make sure that day before they left my water issues were solved price was almost nothing compared…

Paid $1–200Great pricePlumbing pipe repairFaucet repairOutdoor plumbing system repair
Johny7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service. Plumber very professional & knowledgeable. Definitely use again

Paid $800–1,000Reasonable priceWater heater repairPlumbing leak repair
Matthew7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Cal’s installed a water heater for us last year and this morning it decided not to cooperate with us. I called this morning for service and spoke with Taylor on the phone. She was easy to communicate with and got everything lined up for a same-day visit. This afternoon I received text updates from them when the…

Great priceWater heater repair
AnnaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Martin is the best - above and beyond service, he's very knowledgeable and calm in a crisis!!

Paid $2,000+Reasonable priceWater heater installationPlumbing leak detectionWater heater repair
Richard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Matt was friendly, knowledgeable, and highly skilled. He repaired the issue and fully explained the situation.

Water heater repair
Rocky10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

James Harris rechecked water heater to make sure elements were working and adjusted temp. James was great 👍👍👍👍

Paid $500–600Great pricePlumbing pipe repairWater heater repairFaucet installation
Tyler1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★

over 1300 dollars for two hours work and 4 valves 2 flex lines. the most outrageous price i ever seen.if all plumbing companies charge this no wonder, we look at Craigslist and other places for help EXTREME PRICE SHOCK

Paid $1,000+OverpricedPlumbing pipe repairWater heater repair
Cathy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Donavan C did a great fast job. He explained everything he would do and why. He also explained and went over charges. Donavan was professional and left area neat and clean. We will definitely call Cal’s Plumbing for future services as needed. Thank you Christopher Johnson serviced our Hot Water Heater and gave…

Paid $100–200Great priceWater heater repair+ Responsiveness+ Punctuality+ Quality
ChrisLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

We were very impressed with Nick’s attention to detail, his efficiency and ability to communicate the issues to us. He is a real pro. One of the best technicians we’ve had….ever.

Paid $1,000+Reasonable priceWater heater repair+ Responsiveness+ Punctuality+ Quality
Alan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always prompt response and excellent service.

Water heater repair
Peg10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Lucas did an amazing job! He was friendly and professional. Gave us total cost up front. Even found us a coupon that helped save us $ We will definitely call Cal's plumbing in the future for all our plumbing needs!! Highly recommend

Paid $500–600Reasonable priceFaucet repairWater heater repair
Brian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our technician Jay did a terrific job from the beginning. He asked a lot of questions during the estimate instead of just throwing around jargon and asserting himself. He was very thoughtful when navigating through our house during the estimate and while doing the work. We ended up paying way less and our needs were…

Paid $1,000+Great priceGarbage disposal installationPlumbing pipe repairFaucet repair
MANAGER5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very professional, efficient and honest! Highly recommend!!!

Water heater repair+ Responsiveness+ Punctuality+ Quality
Julianne9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Tyler was fantastic—he helped a lot & said he’d send me info on a better filter for my tankless hot water heater. Cool!

Water heater repair
Mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Lalo was knowledgeable, friendly and courteous. He was great at solving problems and explained what needed to be done very well. The job was done quickly and efficiently.

Outdoor plumbing system repairWater heater repairPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Brian10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Outstanding service and quality work- 5 stars for Nick and his associate. Would highly recommend!

Toilet installationWater heater repair+ Responsiveness+ Quality+ Professionalism
RandyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

If every person who enters our home to fix something is like Ryan, the world would be a better place. Ryan is extremely kind, knowledgable, and just a delight to know. His work is superb. We have used Cal's plumbing several times and are always completely satisfied.

Plumbing pipe repairWater heater repair+ Responsiveness+ Punctuality+ Quality
Lorraine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

He was quick, efficient and friendly

Water heater repair+ Responsiveness+ Punctuality+ Quality
Elrio6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Water heater Cal's installed 12 years ago needed some preventive maintenance. Cal's took care of it timely and professionally as expected.

Water heater repair+ Punctuality+ Quality+ Professionalism
BobLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

James performed annual maintenance on my tankless water heater which hadn’t been done since the house was built 6 years ago. He ran multiple flush cycles to ensure all buildup and scale were removed and that the hot water was clean. He explained the flush process so I could do it next year which I appreciate.…

Water heater repair+ Responsiveness+ Punctuality+ Quality
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

My first call to Cal's for a leak repair. Ryan was dispatch and did a great job! The company is well organized and communicative. I will gladly call Cal’s in the future. UPDATE: My second call to Cal's for service on 12/30/2022 was exception. Tyler is a great technician who really cares to do the job right.

Water heater installationPlumbing leak repairWater heater repair+ Responsiveness+ Punctuality+ Quality
Ida2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Donavan always does great work. A company like Cal’s is only as good as its people, and Donavan is top notch. Experience makes all the difference. Thank you.

Outdoor plumbing system repairWater heater repair+ Quality+ Professionalism
RitaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Was able to come to fix problem same day as called. Quick and efficient service.

Water heater repair+ Responsiveness+ Punctuality+ Professionalism
Scott5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Cal’s is always responsive, reliable and fairly priced. The techs are very knowledgeable and honest.

Water heater repair+ Responsiveness+ Punctuality+ Professionalism
Mike13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent courteous service very helpful young man.

Water heater repair+ Responsiveness+ Punctuality+ Quality
William3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Great job👌

Faucet repairToilet repairWater heater repair+ Punctuality+ Quality+ Professionalism
K3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Kenneth provided a comprehensive repair estimate as requested.

Water heater repair+ Responsiveness+ Quality+ Professionalism
Cheri9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have had cals work on my water heaters twice and their plumber Leland is a very good plumber. He is honest, hardworking very respectful and just plain nice. I have had Leland twice at my house and both myself and wife have nothing but good things to say about this young man. He is definitely making his company…

Water heater repair+ Responsiveness+ Punctuality+ Quality
Carlo4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional service.

Water heater repair+ Professionalism
AngieLocal Guide · 2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mom's water heater was leaking water for hours. I called and they sent someone out as soon as one was available. They took out old water heater and installed new one within hours. They called restorative services. Contacted insurance company. Great service for my elderly mom

Water heater installationWater heater repair+ Responsiveness
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Prompt and personable technician. Replaced nonfunctioning POS water heater. Only complaint was that the promised call from the office that tech was on the way, did not occur.

Water heater repair+ Professionalism
Bonnie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Cal's service was timely and friendly. Leland, our service rep was knowledgeable and efficient. He installed our new water heater quickly and correctly. He answered all my questions with patience and good cheer. I'll call Cal's Plumbing for all my plumbing needs. Bonnie Brosseau

Water heater installationWater heater repair+ Responsiveness+ Punctuality+ Quality
Lisa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Great education on what to look for the next time, prompt in arrival, thorough in making sure everything worked and no gas leak. Highly recommended!

Plumbing leak detectionPlumbing pipe repairShower repair+ Responsiveness+ Punctuality+ Quality
Carlos1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service. Very prompt and turnaround was fast. Highly recommend!

Water heater repair+ Responsiveness+ Quality+ Professionalism
brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

First experience with Cal’s and very pleased. After bad experiences with other plumbing companies in Tucson, Cal’s Plumbing will be getting our business from now on. Dan came out to service our water heater since we were unsure about age and condition since buying the house. Dan was great, answered all my questions…

Water heater repair+ Punctuality+ Quality+ Professionalism
Nathan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Drew did a fantastic job repairing our water heater, he was very thorough and informative as to how we can best maintain it going forward.

Water heater repair+ Responsiveness+ Punctuality+ Quality
Joshua2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jonathon responded quickly to our service request and got our water heater up and running in no time. Will definitely call on Cal's again in the future!

Water heater repair+ Responsiveness+ Quality+ Professionalism
MaxwellLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I was having a hard time getting my gas water heater to start and Billy took the time to show me how the starter function works on my unit. He was professional and courteous and even spent extra time inspecting our electric water heater and various plumbing issues around the house.

Water heater repair+ Responsiveness+ Punctuality+ Quality
Libby8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service! Came out earlier due to cancelation so I didn't have to pay the after hours fee. Worked his way around our budget & was very helpful!

Water heater repair+ Responsiveness+ Punctuality+ Quality

Show more water heater repair reviews (19 more) →

Price

$642+54% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 64%Overpriced 5%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair221$322–$1.1k
Toilet repair170$176–$656
Drain cleaning158$161–$493
Plumbing leak detection153$78–$630
Faucet repair145$166–$529
Outdoor plumbing system repair134$441–$1.5k
Plumbing leak repair106$227–$807
Water heater installation100$1.2k–$2.5k

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