Analyzing 10,199,56510.2M ReviewsFor 28,86728.9K Experts
Customers frequently praise the shop for efficient repairs, transparent pricing, and friendly communication, noting that staff often resolve issues quickly without unnecessary upsells. Services mentioned include battery replacements, brake work, oil changes, and diagnostic checks for electrical problems. However, some reviewers report negative experiences involving long wait times for simple services, perceived overpricing for specific parts, and instances where staff were unaccommodating to walk-ins or failed to address stated vehicle concerns.
Data from Google, last updated November 6, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.
Bar = this company · dark tick = category median.
392 Google reviews we collected
Phrases our text analysis found in 297 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 297 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kyle was incredibly helpful when making the appointment.”
“Rude, as a gentleman stood over me like " I insulted his mother".”
“You helped us immediately and replaced the battery.”
“that they would have to 'rush through my work' because I was late.”
“Reliable technicians doing an excellent job of repair and maintenance.”
“guess you like showing everyone how incompetent you run your business so I will go into detail.”
“Napa is always reasonable in pricing their parts and labor.”
“Feel it was overpriced for windows motor replacement”
“My car has 140,000 pleasant, reliable transportation thanks to the excellent team a NAPA.”
“I recommend Calabash NAPA to anyone in need of vehicle service!”
“Stay away people.”
“They take time to explain repairs necessary and time needed to resolve the diagnosed problem.”
“So we paid $120 to have some diagnostics done regarding the maintenance light which turned up nothing, and the tire pressure light was ignored.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Calabash NAPA Auto Care Center for 8 kinds of job. Pick one to see what they paid and said.
I would not go anywhere else. They fixed things the dealer got wrong. Honest and caring.
My vehicle is still there. I bought it there for an emergency evacuation. The technician seems to think the fuel pump needs to be replaced.
I went in for an oil change and an electrical issue...was charge $125 for the oil change; however, no one offer to check my electrical problem. I kind of understand because the issue is intermittent and I didn't have any error codes, but guess I expected someone to offer to take a look at it (bad belt? alternator?).…
As usual friendly and professional service. My brake/backup lights would not go off. They were on all night. I rode down to Napa with the hope a simple fix or make appt. to come in. Joe knew the problem right at my explanation and he put me in and out within 45 min. with that problem. They just do helpful things like that if they can.
Went there today for an oil change. Jiffy lube in N. MYRTLE did one 3 days ago and over filled my car. I decided to start over then drain excess. Chris at Napa checked everything out. Hopefully good to go NOW.
I was down visiting my mom and of course my brakes started grinding as I pulled into town. I called Napa and was able to get an appointment quickly. Kyle was incredibly helpful when making the appointment. My car was serviced and out the door quickly so I could get back in the road. It feels like a new car. Amanda…
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 19 | — |
| General repairs & maintenance | 14 | — |
| Tires | 12 | — |
| Battery | 8 | — |
| Tire rotations | 6 | — |
| Electrical repair | 5 | — |
| Air conditioning | 3 | — |
| Auto engine diagnostic | 3 | — |
4.7 ★★★★★ 392 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Reliable, courteous, efficient
Great service! Joe is the best! Saved us alot of $! Fixed the problem!
We're glad you enjoyed the service!
I would not go anywhere else. They fixed things the dealer got wrong. Honest and caring.
We are very happy. You helped us immediately and replaced the battery.
fast and excellent service
Thank you for your nice review!
Always great service.
Thank you for the 5-star review!
My vehicle is still there. I bought it there for an emergency evacuation. The technician seems to think the fuel pump needs to be replaced.
Great Service every time
Thank you for taking the time to leave us a wonderful review!
Awesome as ALWAYS!!!!!
Thanks for taking the time to leave us a 5-star review!
I went in for an oil change and an electrical issue...was charge $125 for the oil change; however, no one offer to check my electrical problem. I kind of understand because the issue is intermittent and I didn't have any error codes, but guess I expected someone to offer to take a look at it (bad belt? alternator?). All I got was, if it happens again, bring it back. Probably won't be back...sorry guys. My concern is that if/when it happens again, it may leave me stranded somewhere!
We appreciate your feedback. Your particular vehicle requires full synthetic oil along with removing a large skid plate to complete the engine oil and filter change therefore there is some extra labor added as indicated on your invoice. We did inspect your serpentine belt that service is listed your inspection paperwork you received as well. No charging system (alternator) issue was indicated by the vehicle monitoring system. If the electrical problem persists, we recommend scheduling an appointment for electrical diagnostics in advance.
Analyzing 10,199,56510.2M ReviewsFor 28,86728.9K Experts
