Analyzing 10,202,15510.2M ReviewsFor 28,87728.9K Experts

Experts Reviews · Company report
Calabash NAPA Auto Care Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%54+13.1Value 14%82+11.6Replies to reviews 7%78+5.5Craft & service penalty80−2Momentum penalty70−3Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE

Calabash NAPA Auto Care Center

Calabash, NC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #865Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.7★ from 392 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Calabash NAPA Auto Care Center is better than 65% of auto repair shops.B
65
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Calabash NAPA Auto Care Center is better than 54% of auto repair shops.C
54
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Calabash NAPA Auto Care Center is better than 80% of auto repair shops.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Calabash NAPA Auto Care Center is better than 82% of auto repair shops.A
82
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Calabash NAPA Auto Care Center is better than 70% of auto repair shops.B
70
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Calabash NAPA Auto Care Center is better than 78% of auto repair shops.B
78

Reviews for your job

Customers hired Calabash NAPA Auto Care Center for 8 kinds of job.

Calabash NAPA Auto Care Center for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 65/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#548 / 602

All 3 Google reviews tagged “Auto engine diagnostic”

Mike8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My vehicle is still there. I bought it there for an emergency evacuation. The technician seems to think the fuel pump needs to be replaced.

Not sureAuto engine diagnostic
ElizabethLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Went there today for an oil change. Jiffy lube in N. MYRTLE did one 3 days ago and over filled my car. I decided to start over then drain excess. Chris at Napa checked everything out. Hopefully good to go NOW.

Reasonable priceAuto engine diagnosticOil change
Ryan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have already come in personally and spoke with the owner. I took my car in for oil change, tires, inspection and check engine. Not only was that fulfilled in a timely manner, they had fixed the small dent I have had on my door for 2 years. They didn’t say anything, trying to get recognition, they just did it…

Auto engine diagnosticOil changeTires+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 58%Overpriced 6%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Oil change19—
General repairs & maintenance14—
Tires12—
Battery8—
Tire rotations6—
Electrical repair5—
Air conditioning3—
Auto engine diagnostic3—

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