Experts Reviews · Company report
Calabash NAPA Auto Care Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%54+13.1Value 14%82+11.6Replies to reviews 7%78+5.5Craft & service penalty80−2Momentum penalty70−3Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE

Calabash NAPA Auto Care Center

Calabash, NC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #865Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.7★ from 392 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Calabash NAPA Auto Care Center is better than 65% of auto repair shops.B
65
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Calabash NAPA Auto Care Center is better than 54% of auto repair shops.C
54
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Calabash NAPA Auto Care Center is better than 80% of auto repair shops.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Calabash NAPA Auto Care Center is better than 82% of auto repair shops.A
82
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Calabash NAPA Auto Care Center is better than 70% of auto repair shops.B
70
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Calabash NAPA Auto Care Center is better than 78% of auto repair shops.B
78

Reviews for your job

Customers hired Calabash NAPA Auto Care Center for 8 kinds of job.

Calabash NAPA Auto Care Center for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.68
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 57/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#623 / 641
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.91%

All 19 Google reviews tagged “Oil change”

Tori4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Always great service.

Reasonable priceTiresGeneral repairs & maintenanceAir conditioning
Ken2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Awesome as ALWAYS!!!!!

Reasonable priceTire rotationsOil change
MikeLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★

I went in for an oil change and an electrical issue...was charge $125 for the oil change; however, no one offer to check my electrical problem. I kind of understand because the issue is intermittent and I didn't have any error codes, but guess I expected someone to offer to take a look at it (bad belt? alternator?).…

OverpricedElectrical repairOil change
ElizabethLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Went there today for an oil change. Jiffy lube in N. MYRTLE did one 3 days ago and over filled my car. I decided to start over then drain excess. Chris at Napa checked everything out. Hopefully good to go NOW.

Reasonable priceAuto engine diagnosticOil change
Amanda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I was down visiting my mom and of course my brakes started grinding as I pulled into town. I called Napa and was able to get an appointment quickly. Kyle was incredibly helpful when making the appointment. My car was serviced and out the door quickly so I could get back in the road. It feels like a new car. Amanda…

Great priceBrakesOil change
Sebastian8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service.

Great priceTiresWheel alignmentOil change
Michael11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Highly recommend Calabash Auto Care Center. They did a great job servicing our vehicle and did it on time and in a timely manner!

Great priceTire rotationsOil changeService not listed
SteveLocal Guide · 257 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Great outcomes

Reasonable priceOil change
Gary14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Took me in on time and did requested service, plus did cursory inspection os other systems.

Reasonable priceTire rotationsOil change
Paul5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very professional, knew what I wanted in new tires, installed in a timely manner. Will return when we need an oil change.

Reasonable priceTire rotationsOil change
Stanley8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

As always, Kelly, Joe, John and all the techs at Calababas NAPA were helpful, courteous and knowledgeable. I never hesitate to take my vehicles to Calabash NAPA for preventive maintenance or repair work.

Vehicle InspectionOil change
douglasLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great service. A quick oil change! Always great service!

Oil change
AnthonyLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

As always a pleasant experience. Staff is knowledgeable and courteous.

Oil changeTire rotations
Richard6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had to change my appointment a couple of days before my scheduled appointment. They moved my appointment two days and performed the oil change and checked my brakes, which I requested after the dealer told me I needed new brakes. They confirmed the dealers findings and told me I could probably get a couple of…

Auto brake replacementOil change
Donna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

Good luck getting the 3 of them hiding behind their computers to look up and acknowledge your presence ! I have used them in the past and just accepted the fact that they are rude or just have the personality of my shoe ! Must be related to one another. I just won’t let them, as they see it, do me any more favors.…

Oil change− Professionalism
JimLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Absolutely amazing fast service. Super clean and professional.

Oil changeTires+ Punctuality+ Quality+ Professionalism
Ryan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have already come in personally and spoke with the owner. I took my car in for oil change, tires, inspection and check engine. Not only was that fulfilled in a timely manner, they had fixed the small dent I have had on my door for 2 years. They didn’t say anything, trying to get recognition, they just did it…

Auto engine diagnosticOil changeTires+ Professionalism
MicheleLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Kelley is terrific! She is pleasant, explains everything and is very knowledgeable. I missed an appointment and they were very forgiving and rescheduled immediately Overall a good place to get your vehicle serviced. They also do not overcharge or try to make your service more profitable for them I have found them to be very honest.

ElectricalCarburetor cleaningGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Ralph2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Great priceOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 58%Overpriced 6%Not sure 6%

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